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Added 14 mins ago
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Customer Service Experience Representative
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Coast Mountain College

Manager - Centre for Community Workforce Development (Terrace)

Terrace, BC, Canada

Salary will be in accordance with the Management Salary Grid, Level 15: $117,138 annually, plus a comprehensive benefits package. · Full-time

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Job details

Pay: Salary will be in accordance with the Management Salary Grid, Level 15: $117,138 annually, plus a comprehensive benefits package.
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description And Duties

Coast Mountain College (CMTN) invites applications for a full-time Manager – Centre for Community Workforce Development (CCWD). Salary will be in accordance with the Management Salary Grid, Level 15: $117,138 annually, plus a comprehensive benefits package.

Reporting to the Dean of the Centre for Community Workforce Development, the Manager provides strategic and operational leadership for the development, implementation, and continuous improvement of workforce training programs and contract training initiatives.

The Manager is responsible for the overall performance of the department, including operational planning, budget and resource management, policy development and implementation, quality assurance, staff leadership, and stakeholder engagement. Working closely with CCWD staff, Finance, Human Resources, academic leadership, and community partners, the Manager ensures programs are delivered effectively, efficiently, and in alignment with institutional goals and community workforce needs.

Key Responsibilities

Leadership: Provide leadership, supervision, and performance management for unionized staff while fostering a collaborative, accountable, and service-focused team culture.
Program Operations and Service Delivery: Oversee the planning, administration, and delivery of workforce and contract training programs, ensuring effective processes, stakeholder collaboration, and a positive student experience.
Partnerships and Community Engagement: Build and sustain strategic partnerships with Indigenous communities, employers, industry, government, and community stakeholders to support workforce development priorities.
Financial and Operations Management: Manage budgets, resources, financial reporting, and contract compliance to ensure the effective and responsible use of College resources.
Policy, Compliance and Quality Assurance: Lead quality assurance, program review, policy development, and compliance activities to maintain high standards and continuous improvement.
Technology & Systems Coordination: Provide oversight of operational systems and technologies while driving innovation, process improvement, and service excellence.

Qualifications

With deep experience in the complexities of the post-secondary system and communities, the Manager is an inclusive leader, with a “can do” mindset and a sense of adventure and integrity that reflect CMTN’s mission to be the college of choice for place based, experiential learning. Experience and interest in working with Indigenous learners and communities is required.

The ideal candidate will possess the following qualifications and experience:

A Master’s degree in Business Administration, Commerce, Public Administration, or a related field;
A Bachelor’s degree in Business Administration or a related field and PMP certification would be considered;
Three to five (5) years of progressive leadership experience in workforce development, continuing education, or related sectors;
Experience leading unionized teams, managing employee relations matters, and overseeing departmental operations in a complex environment;
Strong organizational, analytical, and problem‑solving skills;
Excellent written, verbal, and cross-cultural communication skills;
Familiarity with educational programming, adult learning environments, or community‑based training is an asset;
Proficiency with administrative and learning technologies;
Demonstrated knowledge of and experience in mitigating the barriers and challenges faced by at-risk and Indigenous students in accessing post-secondary education;
Demonstrated ability to support others in achieving a common goal and establishing a positive work environment; and
Familiar with experiential, place-based education is an asset.

To learn more about this opportunity, including a comprehensive outline of responsibilities and leadership expectations, please review the full Job Description. Manager Centre for Community Workforce Development

Application information

To apply to this role, please send a cover letter detailing which of the 94 Calls to Action you see this role best positioned to champion institutionally along with an up-to-date resume. Additional application materials will not be viewed at this time.

Please send applications, quoting competition #26.124M to: Coast Mountain College, Human Resources, Email: apply@coastmountaincollege.ca

Coast Mountain College is committed to fostering an inclusive, diverse, equitable, accessible, and intercultural environment where all students, employees, and community members feel safe, valued, and supported. We recognize the historic and ongoing barriers faced by Indigenous Peoples and other equity-deserving groups and are committed to addressing these challenges through meaningful action, collaboration, and continuous improvement.

Individuals who anticipate needing accommodations for any part of the application process, may contact HR in confidence, prior to the closing date.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Closing date

November 13, 2026

Competition number

26.124M

Job status

Open

Posting type

Administrative/Management

Audience

Open to both internal and external candidates

Department

Workforce Training & Contract Services

Campuses

Terrace

Apply About employer

More about this job

Responsibilities

Lead the Centre for Community Workforce Development, overseeing workforce and contract training programs, departmental operations, budgets, resources, staff performance, and quality assurance. Build partnerships with Indigenous communities, employers, government, and other stakeholders while improving systems and ensuring programs meet institutional goals and community workforce needs.

Requirements

Requires a master’s degree in business administration, commerce, public administration, or a related field; alternatively, a bachelor’s degree in business administration or a related field with PMP certification is considered. Candidates should have three to five years of progressive leadership experience, including leading unionized teams and managing operations, as well as experience and interest working with Indigenous learners and communities.

Skills

Strategic Leadership
Workforce Development
Program Operations
Budget Management
Resource Management
Unionized Team Leadership
Employee Relations
Stakeholder Engagement
Community Partnerships
Policy Development
Quality Assurance
Contract Compliance
Financial Reporting
Cross-Cultural Communication
Process Improvement
Administrative and Learning Technologies

Visa sponsorship

Not detected in the job text

Keywords

Workforce Development
Continuing Education
Contract Training
Post-Secondary Education
Adult Learning
Community-Based Training
Indigenous Communities
Indigenous Learners
Experiential Learning
Place-Based Education
Unionized Teams
Employee Relations
Operational Planning
Budget Management
Financial Reporting
Contract Compliance
Policy Development
Quality Assurance
Program Review
Stakeholder Engagement
Community Partnerships
Learning Technologies
Administrative Systems
Process Improvement
PMP Certification
Cross-Cultural Communication

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