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Added 7 mins ago
IF
Assistant Branch Manager
iA Financial Group (Industrial Alliance)
Toronto, ON
- Full-time
Reporting to the Regional Manager, the Assistant Branch Manager is responsible for supporting the Branch Managers and providing operational and administrative support and assisting the…
Added 9 mins ago
Assistant Manager - West 4th
Lush Handmade Cosmetics
Vancouver, BC
As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead…
Added 9 mins ago
EC
Assistant General Manager (Remote Camp)
ESS Compass
Prince George, BC
- Full-time
Now, if you were to come on board as an Assistant General Manager (Remote Services), we’d ask you to do the following for us:
Added 19 mins ago
BC
Executive Advisor, Legal Services
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
…support staff as required. Provides back-up to the Executive Assistant to the President and Chief Executive Officer and to the Executive Assistant to the Vice-President, Finance and Chief…
Added 19 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Georges, QC · St-Georges, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 19 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Cap-aux-Meules, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 19 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Drummondville, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 21 mins ago
AE
Product Guide - Seasonal
Arc'teryx Equipment
Vancouver, BC
- $20.8 to $23.1 USD / hour
- Full-time
Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Added 21 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Dartmouth, NS
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 23 mins ago
Retail Assistant Store Manager
Fire & Flower Inc.
Victoria, BC
The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and…
Added 23 mins ago
GC
Assistant Prosecutor - Legal Services (Contract Full-Time)
Grey County
Owen Sound, ON
- Full-time
The Assistant Prosecutor supports the prosecution department’s operations involving the Provincial Offences Court, pursuant to Grey County’s Agreements with the Ministry of Attorney…
Added 38 mins ago
CA
Customer Service Representative (Part-Time)
Centurion Asset Management Inc.
Waterloo, ON
- Part-time
Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. │The…
Added 38 mins ago
A
Product Guide - Seasonal
ARC'TERYX
BC
- $20.8 to $23.1 USD / hour
- Part-time
- Temporary
Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Added 38 mins ago
M
Sr. Associate Project Manager
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Associate Project Manager to support the successful planning, execution, and delivery of cybersecurity initiatives that protect our technology ecosystem. This role…
Added 38 mins ago
TS
Toy Room Assistant Coordinator - Temporary
The Salvation Army Canada and Bermuda Territory
Kelowna, BC · Sutherland, ON · Okanagan Central Community Church - Sutherland
- Full-time
The Gifts of Hope Toy Room Assistant Coordinator assists the Program Coordinator in assisting individuals and families who are seeking aid and assistance from, or have been referred to, The…
Added 49 mins ago
SJ
Admin Assistant CM 4M Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
This new and exciting position will be reporting to the Clinical Manager of 4M-Medicine. In addition, the position will be providing support to 4M-Medicine and other Medicine Units. This…
Added 51 mins ago
OT
Scribe Invigilator - Limited Term
Ontario Tech University
Oshawa, ON
- Part-time
…Invigilator in the Office of Student Life. Reporting to the Manager, Test Centre and Integrated Services, Scribe Invigilators provide critical one-on-one support to students registered with…
Added 51 mins ago
OT
Chief Invigilator - Limited Term
Ontario Tech University
Oshawa, ON
- Part-time
…Invigilator in the Office of Student Life. Reporting to the Manager, Test Centre and Integrated Services, the incumbent is responsible for assisting with proctoring exams. The role ensures…
Added 51 mins ago
SP
Executive Assistant to the President & CEO
St. Paul's Foundation
Vancouver, BC
- $83,000 to $110,000 CAD / year
- Full-time
The Executive Assistant to the President & CEO is a trusted partner who provides exceptional executive, administrative, and operational support to the President & CEO. As the primary point…
Added 51 mins ago
LF
Assistant Manager - West 4th
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
- Full-time
As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead…
Added 51 mins ago
VR
Concierge
VIVA Retirement Communities
Toronto, ON
- Full-time
Communicates directly with community members and guests in person and by telephone to handle their concerns and issues. Ensuring to pass on to the appropriate manager when necessary.
Added 53 mins ago
Bakery Manager
Calgary Co-op
Calgary, AB
Provide feedback to Centre Manager/Assistant Centre Manager and Bakery Operations Director regarding recommendations for continued improvement of operation. Develop and administer action…
Added 53 mins ago
CK
Store Assistant Manager
Circle K
Sackville, NB
- Full-time
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 53 mins ago
CI
Assistant Property Manager
Colliers International
Toronto, ON
- Full-time
This position is for an Assistant Property Manager based at 700 University Avenue, Toronto, Ontario***
Added 53 mins ago
S
Stage Experience Lead - Full Time
Sephora
Richmond, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling…

Coastal Community

Account Representative 3 - RC - Union

Nanaimo, BC, V9T 3M6, Canada

Full Time Role Range (Annual Salary) - $49,749.24 to $60,922.68 · Full-time

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Job details

Pay: Full Time Role Range (Annual Salary) - $49,749.24 to $60,922.68
Job type: Full-time
Experience: A minimum of 3 years' financial services experience or an equivalent combination of post-secondary education and experience;
Posting language: English
Posted: Oct 5, 2026

Original job description

**Posting Deadline: Please submit your application by 11:59 PM PST, October 13, 2026**

Position Type: Temporary

Duration: Approximately eighteen (18) months

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an Account Representative at our Relationship Centre (aka contact centre) you will help members reach their financial goals through a variety of channels. We are not your average contact centre -- we are passionate about building relationships with our members! It's so important to us -- it's in our name! This position offers great opportunity for relationship building and continued learning as you grow your career with Coastal Community!

Hours

This position will have hours scheduled between 7:30am to 8:30pm Monday to Friday and 7:30am to 4:30pm Saturday. Shifts may vary with a combination of daytime and evening work.

As per Appendix A-2 in the Collective Agreement, “shift work ending after 6:00pm up to and including 8:30pm will be paid a premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:00pm”.

What’s the role?

As an Account Representative, under limited supervision you will provide a full range of member service with respect to all credit union services and are a primary developer of enhanced member relationships. Coastal Community Credit Union strives “to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is the responsibility of the Account Representative to carry the vision statement forward in order to build, maintain and expand the member’s relationship with Coastal Community Credit Union and the other Coastal Community business lines while ensuring the interests of the organization are met. You will strive to provide a high quality experience with all member interactions while following Coastal Community's policies and procedures.

Your duties will include:

Accountable for the achievement of goals through effective sales and service initiatives.
Use of Coastal Connections interviewing skills to uncover and match member needs with the appropriate Coastal Community products and/or services.
Proactively identify and complete quality referrals within all Coastal Community business lines.
Performs all MSR 2 duties including but not limited to opening new memberships, selling registered and non-registered products and cross-selling all card products.
Authorize transactions and provide overrides to other employees within limits and assigned authority.
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
Provides quality service to all members with a variety of transactions inclusive of investments and registered products, personal lending products including creditor insurance.
Performs other related duties as assigned.

What are we looking for?

A minimum of 3 years' financial services experience or an equivalent combination of post-secondary education and experience;
Successful completion of Coastal Community's MSR Level 2 exam;
Completed CUIC 210 (Credit Union Consumer & Residential Mortgage Lending), CUIC 240 (Fundamentals of Personal Financial Planning);
Actively pursuing CUIC Fellowship Designation;
Working knowledge of lending and deposit policies, practices, procedures and branch operations.
Successful completion of Coastal Community's in-house sales program, Coastal Connections (Building Member Connections);
Solid knowledge of Credit Union operations, principles, and values;
Solid understanding of the competitive environment in the financial marketplace, and local communities within their region;
Proven track record of achieving superior sales results.
Previous call centre experience an asset.

Ideally, you are a flexible, collaborative team player with:

Working knowledge of policies and procedures related to the processing of lending applications, a working knowledge of lending products and an advanced knowledge of all credit union products and services, registered and non-registered products, the banking system and loans origination system;
The incumbent must utilize Coastal Connection skills to effectively listen to and engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members, as well as to handle complex lending transactions.
Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests without knowing the nature of the request prior to the conversation.
The ability to multitask with above average keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
The incumbent will also have the freedom to act, and although they must refer lending approval/non-routine decisions to others, they work under broad direction rather than direct supervision. This position requires the use of judgment in developing recommendations/decisions that could have an impact on credit union operations.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

We’re 100% member-owned, with all decisions made locally - right here on Vancouver Island.
We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Full Time Role Range (Annual Salary) - $49,749.24 to $60,922.68

The wage ranges provided are based on the Union collective agreement.

If this role resonates with your passion and skills, we would love to hear from you.

Apply About employer

More about this job

Responsibilities

The Account Representative provides a full range of member services and acts as a primary developer of enhanced member relationships. They are responsible for achieving sales goals, identifying member needs, and resolving concerns while adhering to credit union policies.

Requirements

Candidates must have a minimum of 3 years of financial services experience or an equivalent combination of post-secondary education and experience. Successful completion of specific internal exams and certifications such as CUIC 210 and 240 is required.

Skills

Financial services
Relationship building
Sales
Customer service
Lending
Deposit policies
Interviewing skills
Conflict resolution
Multitasking
Keyboarding
Computer navigation
Credit union operations
Product knowledge
Communication skills

Benefits

Extended benefits package
Education and training investment
Banking perks
Work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Relationship Centre
Sales Initiatives
Member Service
Lending
Registered Products
Non-registered Products
CUIC 210
CUIC 240
Coastal Connections
Banking System
Loan Origination System
Financial Health
Customer Support
Shift Work

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