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Added 1 day ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 1 day ago
Adjoint·e Exécutif·ve-Executive Assistant
Nesto Group(e)
Montreal, QC
Added 1 day ago
Adjoint·e Exécutif·ve-Executive Assistant
nesto
Montreal, QC
Added 1 day ago
R
Mortgage Specialist Assistant
RBC
AB
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 1 day ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Reporting to the Assistant Vice President, Third Party Residential Underwriting - BMBE, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage…
Added 2 days ago
P
Mortgage Agent
Pineapple
ON · Ontario, Canada
- Full-time
Pineapple Financial is a recognized leader in the Canadian mortgage industry and a premier nationwide brokerage. We are redefining the mortgage financing landscape by providing our agents…
Added 4 days ago
GW
Real Estate and Conveyancing Clerk
Gowling WLG
Hamilton, ON
- $52,750 to $68,250 CAD / year
- Full-time
…purchase and sale and related transaction documents, as well as mortgage security documentation and related agreements and documents, and correspondence to meet the needs of the various…
Added 5 days ago
CC
Account Representative 5 - Union
Coastal Community
Campbell River, BC
- Full-time
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
Added 5 days ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Lending Operations, the Assistant Manager, Lending Operations plays a key role in the organization’s continuous efforts to provide exceptional member experience,…
Added 5 days ago
FN
UX Designer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Assistant Vice President IT, Application Development
Added 7 days ago
C
Assistant Operations Manager
CBRE
Toronto, ON
- Full-time
As a CBRE Assistant Operations Manager, you will assist in leading the operational and technical performance of a Class A commercial office building. You will support the management of…
Added 8 days ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 8 days ago
R
Mortgage Specialist Assistant
RBC
Toronto, ON
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 9 days ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Vancouver, BC
- Full-time
Reporting to the Assistant Vice President, Third Party Residential Underwriting - BMBE, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage…
Added 9 days ago
GW
Real Estate and Conveyancing Clerk
Gowling WLG
Hamilton, ON
- $52,750 to $68,250 CAD / year
- Full-time
…purchase and sale and related transaction documents, as well as mortgage security documentation and related agreements and documents, and correspondence to meet the needs of the various…
Added 10 days ago
FN
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Assistant Vice President IT, Application Development
Added 10 days ago
FN
AI Product Manager
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Assistant Vice President IT, IT Applications & QA
Added 10 days ago
FN
Fulfillment Analyst - Bilingual, Commercial Funding
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Complete special projects and operational tasks as assigned by the Assistant Manager and Manager, Commercial Mortgage Funding.
Added 10 days ago
FN
AI Engineer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Assistant Vice President IT, Application Development
Added 10 days ago
FN
QA Engineer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Assistant Vice President IT, IT Applications & QA
Added 10 days ago
SL
Real Estate Legal Assistant
Stonebridge Law
Duncan, BC
- Full-time
Stonebridge Law is looking for an experienced real estate legal assistant to carry a residential conveyancing file load in our real estate department. You’ll work alongside a close-knit…
Added 11 days ago
YL
Senior Legal Assistant (Real Estates and Finance)
Yaletown Law Corporation
Vancouver, BC
- Full-time
Run purchase, sale and mortgage files from file opening through to closing and reporting
Added 11 days ago
K
Law Clerk (Real Estate)
Kelly
Mississauga, ON
- $55 to $60 USD / hour
- Full-time
Managing files from beginning to the end of transactions for Purchases and Sales, Bank/Mortgage Financings of Residential transactions, re-financings and assumptions, title clean-ups,…
Added 11 days ago
GM
Adjoint juridique – financement immobilier commercial | Legal Assistant | Commercial Real Estate Financing | 26-0284P
Groupe Montpetit
Montreal, QC
- Full-time
Legal Assistant | Commercial Real Estate Financing
Added 11 days ago
KS
Law Clerk
Kelly Services (Canada), Ltd.
Mississauga, ON
- Full-time
Managing files from beginning to the end of transactions for Purchases and Sales, Bank/Mortgage Financings of Residential transactions, re-financings and assumptions, title clean-ups,…

Coastal Community

Account Representative 3 - RC - Union

Nanaimo, BC, V9T 3M6, Canada

Full Time Role Range (Annual Salary) - $49,749.24 to $60,922.68 · Full-time

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Job details

Pay: Full Time Role Range (Annual Salary) - $49,749.24 to $60,922.68
Job type: Full-time
Experience: A minimum of 3 years' financial services experience or an equivalent combination of post-secondary education and experience;
Posting language: English
Posted: Oct 5, 2026

Original job description

**Posting Deadline: Please submit your application by 11:59 PM PST, October 13, 2026**

Position Type: Temporary

Duration: Approximately eighteen (18) months

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an Account Representative at our Relationship Centre (aka contact centre) you will help members reach their financial goals through a variety of channels. We are not your average contact centre -- we are passionate about building relationships with our members! It's so important to us -- it's in our name! This position offers great opportunity for relationship building and continued learning as you grow your career with Coastal Community!

Hours

This position will have hours scheduled between 7:30am to 8:30pm Monday to Friday and 7:30am to 4:30pm Saturday. Shifts may vary with a combination of daytime and evening work.

As per Appendix A-2 in the Collective Agreement, “shift work ending after 6:00pm up to and including 8:30pm will be paid a premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:00pm”.

What’s the role?

As an Account Representative, under limited supervision you will provide a full range of member service with respect to all credit union services and are a primary developer of enhanced member relationships. Coastal Community Credit Union strives “to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is the responsibility of the Account Representative to carry the vision statement forward in order to build, maintain and expand the member’s relationship with Coastal Community Credit Union and the other Coastal Community business lines while ensuring the interests of the organization are met. You will strive to provide a high quality experience with all member interactions while following Coastal Community's policies and procedures.

Your duties will include:

Accountable for the achievement of goals through effective sales and service initiatives.
Use of Coastal Connections interviewing skills to uncover and match member needs with the appropriate Coastal Community products and/or services.
Proactively identify and complete quality referrals within all Coastal Community business lines.
Performs all MSR 2 duties including but not limited to opening new memberships, selling registered and non-registered products and cross-selling all card products.
Authorize transactions and provide overrides to other employees within limits and assigned authority.
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
Provides quality service to all members with a variety of transactions inclusive of investments and registered products, personal lending products including creditor insurance.
Performs other related duties as assigned.

What are we looking for?

A minimum of 3 years' financial services experience or an equivalent combination of post-secondary education and experience;
Successful completion of Coastal Community's MSR Level 2 exam;
Completed CUIC 210 (Credit Union Consumer & Residential Mortgage Lending), CUIC 240 (Fundamentals of Personal Financial Planning);
Actively pursuing CUIC Fellowship Designation;
Working knowledge of lending and deposit policies, practices, procedures and branch operations.
Successful completion of Coastal Community's in-house sales program, Coastal Connections (Building Member Connections);
Solid knowledge of Credit Union operations, principles, and values;
Solid understanding of the competitive environment in the financial marketplace, and local communities within their region;
Proven track record of achieving superior sales results.
Previous call centre experience an asset.

Ideally, you are a flexible, collaborative team player with:

Working knowledge of policies and procedures related to the processing of lending applications, a working knowledge of lending products and an advanced knowledge of all credit union products and services, registered and non-registered products, the banking system and loans origination system;
The incumbent must utilize Coastal Connection skills to effectively listen to and engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members, as well as to handle complex lending transactions.
Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests without knowing the nature of the request prior to the conversation.
The ability to multitask with above average keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
The incumbent will also have the freedom to act, and although they must refer lending approval/non-routine decisions to others, they work under broad direction rather than direct supervision. This position requires the use of judgment in developing recommendations/decisions that could have an impact on credit union operations.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

We’re 100% member-owned, with all decisions made locally - right here on Vancouver Island.
We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Full Time Role Range (Annual Salary) - $49,749.24 to $60,922.68

The wage ranges provided are based on the Union collective agreement.

If this role resonates with your passion and skills, we would love to hear from you.

Apply About employer

More about this job

Responsibilities

The Account Representative provides a full range of member services and acts as a primary developer of enhanced member relationships. They are responsible for achieving sales goals, identifying member needs, and resolving concerns while adhering to credit union policies.

Requirements

Candidates must have a minimum of 3 years of financial services experience or an equivalent combination of post-secondary education and experience. Successful completion of specific internal exams and certifications such as CUIC 210 and 240 is required.

Skills

Financial services
Relationship building
Sales
Customer service
Lending
Deposit policies
Interviewing skills
Conflict resolution
Multitasking
Keyboarding
Computer navigation
Credit union operations
Product knowledge
Communication skills

Benefits

Extended benefits package
Education and training investment
Banking perks
Work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Relationship Centre
Sales Initiatives
Member Service
Lending
Registered Products
Non-registered Products
CUIC 210
CUIC 240
Coastal Connections
Banking System
Loan Origination System
Financial Health
Customer Support
Shift Work

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