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Member Service Representative (sales & service)
Fitness World Canada
Richmond, BC
Full-time
Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this…
Member Service Representative (sales & service)
Fitness World Canada
Victoria, BC
Full-time
Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this…
Member Service Representative 1 - Union
Coastal Community
Nanaimo, BC
Full-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
Tofino, BC
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
Ucluelet, BC
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
Tofino, BC
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
Nanaimo, BC
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
Port Mcneill, BC
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
Nanaimo, BC
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
Port Hardy, British Columbia
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
North Cowichan, British Columbia
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - Union
Coastal Community
Qualicum Beach, BC
Part-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - RC - Union
Coastal Community
Nanaimo, BC · BC
Full-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative 1 - RC - Union
Coastal Community
Nanaimo, BC
Full-time
…chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales…
Member Service Representative (Teller) Part-Time and Full-Time
Sudbury Credit Union
Sudbury, ON
Full-time · Part-time
…future opportunities for growth, consider joining our team as a Member Service Representative (MSR). Commonly known in the banking world as 'Tellers', our MSRs are the face of our…
Member Retention Representative
Saskatchewan Blue Cross
Saskatoon, SK
Full-time
Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent Member Retention Representative to join our team in the Individual Sales…
Member Service Representative II (Term 12-18 months)
Sunrise Credit Union
Treherne, MB
Full-time
Title: Member Service Representative II (Term 12-18 months)
Member Service Representative II (Term 6-12 months)
Sunrise Credit Union
Shoal Lake, MB
Full-time
Title: Member Service Representative II (Term 6-12 months)
Added 20 hours ago
Planet Fitness - Overnight Member Services Representative - Part Time - Niagara Falls
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Planet Fitness - Member Services Representative - Part Time - Etobicoke
Taymax Group
Toronto, ON
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Planet Fitness - Overnight Member Services Representative - Full Time - Lower Sackville
Taymax Group
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Planet Fitness - Overnight Member Services Representative - Part Time - Torbay Road
Taymax Group
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Planet Fitness - Overnight Member Services Representative - Part Time - Kingston
Taymax Group
Kingston, ON
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Planet Fitness - Member Services Representative - Part Time - Pickering
Taymax Group
Pickering, ON
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Planet Fitness - Member Services Representative - Part Time - Nepean
Taymax Group
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…

Coastal Community

Member Service Representative 1 - RC - Union

Nanaimo, BC, Canada

Full-time

Full Time Role Range (Annual Salary) - $44,187.96 to $52,236.84

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Member Service Representative processes financial and non-financial transactions while serving as the primary point of contact for members. They are responsible for identifying member financial needs, promoting products and services, and maintaining accurate records.

Requirements

Candidates must have a secondary school diploma with one year of post-secondary education and up to one year of sales and service experience. Proficiency in computer applications and strong communication skills are required for this role.

Experience

0 to 2 years

Education

high school

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Financial transactions
Sales
Customer service
Telephone inquiries
Keyboarding
Computer terminology
Outlook
Word
Excel
Communication skills
Listening skills
Multitasking
Interviewing
Problem solving
Data entry

Benefits

Extended benefits package
Education and training support
Banking perks
Work/life balance

Minimum pay

$44,187.96

Maximum pay

$52,236.84

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Service
Sales
Customer Service
Banking
Transactions
Data Entry
Microsoft Office
Windows
Communication
Problem Solving
Financial Health
Retail Banking
RRSP

Original job description

**Posting Deadline: Please submit your application by 11:59 PM PST, September 19, 2026**

Position Type: Temporary

Duration: Approximately eight (8) months

Together, Let’s Do Great Things!

We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales and service, we’d like to hear from you.

Hours

This position will have hours scheduled between 7:45am to 7:15pm Monday to Friday and 8:15am-4:15pm Saturday. Shifts may vary with a combination of daytime and evening work.

As per Appendix A-2 in the Collective Agreement, “shift work ending after 6:00pm up to and including 8:30pm will be paid a premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:00pm”.

What’s the role?

As a Member Service Representative, under direct supervision you will process a variety of financial and non-financial transactions for members within the guidelines established. Coastal Community Credit Union strives "to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is your responsibility as a Member Service Representative to be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand the member’s relationship with the credit union.

Your duties will include:

Accurately processes a variety of transactions to meet the needs of our members.
Providing sales and service expertise to inform members of new products/services and changes to existing products/services.
Answering telephone inquiries.
Providing members access into safety deposit boxes.
End of day processing and balancing to be completed in a timely manner as per established procedures.
Performing other related duties as assigned.

What are we looking for?

A secondary school diploma with academic emphasis
1 year post-secondary education
Up to 1 year of work experience in a sales and service position

Ideally, you are a flexible, collaborative team player with:

Keyboarding skills of 40 wpm and computer terminology are required, in addition to proficiency with Windows products such as Outlook, Word, and Excel applications.
Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.
Effective listening skills to engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
The ability to multitask with keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Established in 1946, Coastal Community Credit Union puts people's needs first and invests in communities across Vancouver Island, the Discovery and Gulf Islands, and in North Central BC. We’re proud of the legacy we’ve built and the things that make us who we are:

We’re 100% member-owned, with all decisions made locally - right here in BC.
We’re a growing organization with $5.6 billion in assets under management.
Coastal Community helps improve the financial health of over 110,000 members as well as insurance and wealth clients through our 32 branches, 19 insurance offices, our business centres, plus our wide range of online and digital services.
We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Full Time Role Range (Annual Salary) - $44,187.96 to $52,236.84

We welcome existing MSR2 employees to apply internally for this role and your current wage range would be applicable.

The wage ranges provided are based on the Union collective agreement.

If this role resonates with your passion and skills, we would love to hear from you.

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