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Added 1 hour ago
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Accounting assistant
Archer
Quebec, QC
- Full-time
Reporting to the Accounting Manager, this position provides analytical and operational support essential to the smooth running of the accounting department. It involves carrying out all…
Added 1 hour ago
Business Sales Consultant
Rogers Communications
Burnaby, BC · North Vancouver, BC · Surrey, BC · Vancouver, BC · Calgary, AB
Has a growth mindset – strives for continual development, and views challenges as learning opportunities.
Added 1 hour ago
RB
GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager to lead Rodd Royalty Hotel, one of our distinctive properties in beautiful Prince Edward Island.
Added 1 hour ago
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Account-Based Marketing Manager - TrainAI
RWS
Canada
- Full-time
…portfolio of named target accounts. Partner with the sales lead on account planning, then build the account-specific narrative, content and engagement that grow each account from first…
Added 2 hours ago
KM
Senior Tax Associate
KF Matheson Investment Holdings
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Tax, the Senior Tax Associate will be an integral part of the Finance team and will be responsible for supporting tax compliance, reporting, planning…
Added 2 hours ago
AI
Account Manager
AXXESS INTERNATIONAL INC
Montreal, QC · Drummondville, QC · Quebec, QC
- Full-time
Interested? We are looking for our next Account Executive to join our Business Development team at our Québec City office!
Added 3 hours ago
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ACCOUNT MANAGER, VIRTUAL BUSINESS CENTRE, CONNECT - Saskatoon, Winnipeg, Edmonton, Calgary, Kelowna, Vancouver (Temporary 18 month contract)
BDC
Calgary, AB
- Full-time
The Account Manager, Virtual Business Centre - Connect, maintains relationships with clients in the small business segment to promote business development and client loyalty.
Added 3 hours ago
J
Personal Lines Insurance Account Manager
JobsMedia.io
Toronto, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North York, ON. This role will be responsible for managing a book of personal lines…
Added 3 hours ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 4 hours ago
ES
Senior Product Manager | Applied AI
EPAM Systems
Canada
- Full-time
…AI across the whole product lifecycle. As a Senior Product Manager | Applied AI, you will own the vision, strategy, roadmap and delivery of one or more products - at least one of them…
Added 4 hours ago
CH
Project Services Sales Representative (Remediation Services)
Clean Harbors
Vancouver, BC
- Full-time
Participate in Business Development Meetings and Regional Sales Meetings to maximize communication to local Specialists and Account Managers regarding technical expertise, LOB/enhancements,…
Added 4 hours ago
CH
Project Services Sales Representative
Clean Harbors
Edmonton, AB
- Full-time
Participate in Business Development Meetings and Regional Sales Meetings to maximize communication to local Specialists and Account Managers regarding technical expertise, LOB/enhancements,…
Added 6 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 6 hours ago
GC
Lead Apprenticeship, Training
Glencore Canada
Sparwood, BC
- $123,000 to $144,000 CAD / year
- Full-time
Reporting to the Manager, Training & Development, the Lead Apprenticeship, Training professional leads EVR's Heavy Duty Equipment Technician (HDET) Apprenticeship Program, combining…
Added 6 hours ago
DC
Student Financial Aid & Accounts Manager
Discovery Community College
Vancouver, BC
- Full-time
Discovery Community College (DCC) is seeking an experienced and student-focused Student Financial Aid & Accounts Manager to lead financial aid administration and student accounts operations…
Added 6 hours ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
…support department sales goals. Working closely with the Parts Manager, you will help keep the department organized, customer-focused, and operating safely while coaching and supporting…
Added 7 hours ago
LF
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
- Full-time
…competitive compensation, comprehensive benefits, and ongoing career…
Added 8 hours ago
WC
(CAN) GM Lead Department Manager
Walmart Canada
Surrey, BC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 10 hours ago
DC
Student Financial Aid & Accounts Manager
Discovery Community College
Vancouver, BC
- Full-time
Discovery Community College (DCC) is seeking an experienced and student-focused Student Financial Aid & Accounts Manager to lead financial aid administration and student accounts operations…
Added 10 hours ago
ES
Program Manager - Supply Chain
EPAM Systems
Toronto, ON
- Full-time
We are seeking a Program Manager - Supply Chain. This role is responsible for strategically leading large-scale, multi-phase programs focused on retail supply chain transformation. The…
Added 10 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Exposure to account growth, business development, proposal development, or expanding existing client engagements is an asset.
Added 10 hours ago
MC
Google Cloud Data & Software Solutions Manager (35087)
Myticas Consulting
Toronto, ON
- Full-time
Drive business development activities including new client acquisition, pursuit leadership, pipeline growth, and strategic account expansion
Added 10 hours ago
DS
Account Manager
Digital Shift®
AB · Edmonton, AB
- Full-time
Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the business…
Added 11 hours ago
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(CAN) GM Lead Department Manager
Walmart
Surrey, BC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 11 hours ago
MF
Business Development Manager
Mustang Freightways Ltd.
Canada
- Full-time
Business Development Manager | Freight Logistics Edmonton–Red Deer, Alberta | Full-time, permanent

Coastal Community

Member Service Supervisor 2

Prince George, BC, V2N 0B1, Canada

Career Band Range (Annual Salary) - $46,893.60 - $53.483.04 · Full-time

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Job details

Pay: Career Band Range (Annual Salary) - $46,893.60 - $53.483.04
Job type: Full-time
Experience: 3-5 years of customer service experience, showcasing excellent communication and interpersonal skills.
Posting language: English
Posted: Oct 7, 2026

Original job description

*Posting Deadline: Please submit your application by 11:59 PM PST, October 21st, 2026*

Position Type: Permanent

From Here. All In. For you.

We're a financial services co-operative with expansive reach across North Central BC, Vancouver Island, and the Gulf Islands, and we’ve got an exciting opportunity for you. Integris, a division of Coastal Community Credit, is looking for a Member Service Supervisor 2 (MSS).

What’s the role?

As Member Service Supervisor 2 (MSS), you will provide direction and guidance to the Member Service Representative (MSR) team through mentorship and support, as well as possess advanced proficiency with banking systems and software. If you enjoy building strong teams through coaching, working independently, and contributing to a supportive team environment, this is a great opportunity to grow your career with us.

Your duties will include:

Coaching, mentoring, and motivating MSR team to ensure established results are achieved and policies and procedures are followed.
Organizing, scheduling, and monitoring daily work activities of MSR staff to ensure expected results are achieved.
Identifying training requirements and providing/overseeing training as required.
Addressing staff performance issues, assisting with career development, and conducting MSR hiring process and making final decisions.
Meeting sales and referral goals.
Handling member issues and complaints in order to create win-win situations.
Mentoring MSR’s regarding member service to enhance the level of service provided to members.
Setting, tracking & monitoring service and sales goals and expectations to meet defined results.
Scheduling and organizing MSR workflow for efficient branch operations and in order to meet member service expectations.
Ensuring quality, accuracy and compliance requirements are met in daily MSR transaction processing.
Trouble shooting efficient operation of branch equipment (i.e., ORS, chequescribe, printers, ATM, alarms, RBU, fax machine, photocopier, cash recyclers).
Providing basic input to annual branch business plans and budgets.
Adhering to position authorities and Integris policies; filing and record keeping as per Integris operational policy and procedures.
Complying with regulatory requirements as part of the service process, including Know Your Member (KYM), Anti-Money Laundering/Anti-Terrorist Financing, Privacy and Occupational Health & Safety, Foreign Account Tax Compliance Act, and Common Reporting Standards requirements.
Immediately reporting/escalating fraudulent activities, unusual occurrences, issues, deficiencies or trends direct to the supervisor and/or Retail Branch Manager, and Risk Management Department.
Assisting MSR staff by providing technical assistance, guidance, and peer support.
Assisting in the maintenance and appearance of the branch and branch surroundings.
May provide MSR back-up on the frontline (i.e., assist with member line-ups).

Other Duties as Assigned.

What are we looking for?

Ideally, you are a flexible, collaborative team player with:

2-3 years in leadership roles, demonstrating strong organizational skills.
1-3 years in financial services, with a solid understanding of banking products and regulations.
3-5 years of customer service experience, showcasing excellent communication and interpersonal skills.
Advanced use of financial software and tools, including transaction processing and report generation.
Strong attention to detail and problem-solving abilities to handle account discrepancies and complex member inquiries.
Ability to cross-sell products effectively and services while meeting operational branch goals.
Comprehensive understanding of regulatory compliance requirements, including AML, KYM, and privacy regulations.
Strong knowledge of various financial products and services offered by credit unions, including loans and investment options.
Strong teamwork orientation, with the ability to lead colleagues to achieve branch objectives.
Demonstrated commitment to customer satisfaction and a proactive approach to addressing member needs.

Who are we?

Integris is a division of Coastal Community Credit Union, together:

We’re 100% member-owned, with all decisions made locally - right here in BC.
We’re a growing organization with $5.6 billion in assets under management.
We offer banking, insurance (including ICBC Autoplan), financial planning, and group benefits to over 110,000 members in North Central BC, Vancouver Island, the Gulf Islands.
We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Integris, a division of Coastal Community Credit Union, we believe in making life better for our members, our neighbours and the communities we call home. We believe that strong communities are built by people who care – and that’s exactly who we are looking for.

From Here. All In. For You. Is more than just a tagline. It’s our commitment to showing up, lending a hand, building meaningful relationships and creating opportunities that help our communities thrive.

Here’s How We Do It: We put people first. We invest in our communities. We work together to create positive change. Whether we’re helping a family reach their financial goals, supporting a local business, or volunteering at community events, we’re driven by a shared purpose – to make a difference where it matters most.

We’re looking for people who care deeply about their community and believe great service starts with genuine relationships. If you’re passionate about making a difference, building meaningful connections and helping communities thrive, you’ll feel right at home here.

Being a member of Integris means being part of something bigger than yourself. It may feel different than other places you’ve worked – and that’s because here, different is how it’s done.

Career Band Range (Annual Salary) - $46,893.60 - $53.483.04

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More about this job

Responsibilities

The Member Service Supervisor 2 provides leadership, coaching, and mentorship to the Member Service Representative team to ensure operational excellence and sales goals are met. They are responsible for scheduling, performance management, and ensuring compliance with banking regulations and internal policies.

Requirements

Candidates should have 2-3 years of leadership experience, 1-3 years in financial services, and 3-5 years of customer service experience. Proficiency in banking software, strong communication skills, and a solid understanding of regulatory compliance like AML and privacy are required.

Skills

Leadership
Coaching
Mentoring
Banking systems
Customer service
Sales
Regulatory compliance
Team management
Problem-solving
Financial products
Transaction processing
Report generation
Communication
Interpersonal skills
Attention to detail
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Member Service Supervisor
Financial Services
Credit Union
Leadership
Coaching
Banking Regulations
AML
KYM
Privacy
Sales Goals
Branch Operations
Transaction Processing
Performance Management
Mentoring
Financial Products
Compliance
Risk Management
Customer Satisfaction
Team Building
Banking Software

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