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Added 11 mins ago
CH
Bldg Engineer
CBRE HV
AB · Edmonton
- Full-time
This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What…
Added 11 mins ago
AT
Controller
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- Full-time
Lead the annual external financial statement audit process.
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Payroll Manager - Michels Canada
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Added 22 mins ago
SW
Regional Director, Private Banking - Montreal, Qc
Scotia Wealth Management
Montreal, QC
- Full-time
Execute sales management strategies and lead the implementation of tactical plans for the assigned Team Leads, to support the Private Banking and Regional strategy and business objectives…
Added 22 mins ago
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Senior Director – Process Engineering NORAM
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- Full-time
Build, lead, and develop a best-in-class process engineering organization with strong technical depth, leadership capability, and customer orientation.
Added 22 mins ago
A
Principal MCP/AI Developer
Autodesk
ON · Ontario, Canada
- Full-time
Proven ability to lead cross-team technical initiatives and influence without direct authority.
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Interpret drawings, standard plans, and related technical information to support construction, repair, and maintenance work
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Lead Informatica MDM Developer
Cognizant
Canada
- Full-time
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Bridgeperson Truck Driver
CN
Moncton, NB
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Director, Design and Construction
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ON · Kenora, ON
- Full-time
Reporting to the VP, Capital Redevelopment, the Director, Design and Construction will lead Northwestern Ontario’s most significant healthcare infrastructure initiative: the development of…
Added 22 mins ago
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Powerline Foreman
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- Full-time
This opportunity suits an experienced tradesperson who wants to lead a crew while remaining directly involved in field work. You will bring practical technical knowledge and Live Line…
Added 22 mins ago
M
Senior Product Owner (SaaS / Healthcare)
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Montreal, QC
- Full-time
…improve patient care and streamline clinical workflows. You will lead strategic initiatives, mentor junior team members, and drive impactful decision-making at the leadership…
Added 22 mins ago
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Powerline Foreman
Forbes Bros. Group of Companies
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This opportunity suits an experienced tradesperson who wants to lead a crew while remaining directly involved in field work. You will bring practical technical knowledge and Live Line…
Added 22 mins ago
UO
UService Service Advisor - Finance
University of Calgary
Calgary, AB
- Full-time
Reporting to the UService Team Lead, the UService Advisor Finance provides front-line and moderately complex service support to faculty, staff, students, and external stakeholders for…
Added 22 mins ago
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Manager, Professional Development, Faculty of Social Work
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Calgary, AB
- Full-time
…incumbent will play a strategic role in revenue generation to lead the implementation of the Faculty of Social Work's Professional Development Program (Program) contributing to the…
Added 22 mins ago
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Architect, Campus Architecture
University of Calgary
Calgary, AB
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Campus Architecture provides guidance on architectural design, building and fire codes, and technical feasibility; identifies opportunities to improve the University¿s built infrastructure…
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Specialist Design & Construction-CA
CN
Toronto, ON
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Calgary, AB
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Trades or technical certification (student or graduate) would be considered an asset.
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Senior Process Engineer
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Senior Electrical Engineer
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Graduate Scholarship Officer, Faculty of Graduate Studies
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Reporting to the Manager, Graduate Awards with daily supervision and direction from the Team Lead, Graduate Awards; this position requires work both independently and as a member of a…
Added 22 mins ago
FB
Powerline Foreman
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This opportunity suits an experienced tradesperson who wants to lead a crew while remaining directly involved in field work. You will bring practical technical knowledge and Live Line…
Added 22 mins ago
M
Senior Software Engineering Manager (SaaS Healthcare)
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Added 22 mins ago
AS
AI Tech Lead
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Toronto, ON
- Contract
AI Tech Lead at Brampton/ Toronto, ON owns the architectural backbone of our AI ecosystem.
Added 22 mins ago
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Powerline Foreman
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Coastal Community

Member Service Supervisor 2

Prince George, BC, V2N 0B1, Canada

Career Band Range (Annual Salary) - $46,893.60 - $53.483.04 · Full-time

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Job details

Pay: Career Band Range (Annual Salary) - $46,893.60 - $53.483.04
Job type: Full-time
Experience: 3-5 years of customer service experience, showcasing excellent communication and interpersonal skills.
Posting language: English
Posted: Oct 7, 2026

Original job description

*Posting Deadline: Please submit your application by 11:59 PM PST, October 21st, 2026*

Position Type: Permanent

From Here. All In. For you.

We're a financial services co-operative with expansive reach across North Central BC, Vancouver Island, and the Gulf Islands, and we’ve got an exciting opportunity for you. Integris, a division of Coastal Community Credit, is looking for a Member Service Supervisor 2 (MSS).

What’s the role?

As Member Service Supervisor 2 (MSS), you will provide direction and guidance to the Member Service Representative (MSR) team through mentorship and support, as well as possess advanced proficiency with banking systems and software. If you enjoy building strong teams through coaching, working independently, and contributing to a supportive team environment, this is a great opportunity to grow your career with us.

Your duties will include:

Coaching, mentoring, and motivating MSR team to ensure established results are achieved and policies and procedures are followed.
Organizing, scheduling, and monitoring daily work activities of MSR staff to ensure expected results are achieved.
Identifying training requirements and providing/overseeing training as required.
Addressing staff performance issues, assisting with career development, and conducting MSR hiring process and making final decisions.
Meeting sales and referral goals.
Handling member issues and complaints in order to create win-win situations.
Mentoring MSR’s regarding member service to enhance the level of service provided to members.
Setting, tracking & monitoring service and sales goals and expectations to meet defined results.
Scheduling and organizing MSR workflow for efficient branch operations and in order to meet member service expectations.
Ensuring quality, accuracy and compliance requirements are met in daily MSR transaction processing.
Trouble shooting efficient operation of branch equipment (i.e., ORS, chequescribe, printers, ATM, alarms, RBU, fax machine, photocopier, cash recyclers).
Providing basic input to annual branch business plans and budgets.
Adhering to position authorities and Integris policies; filing and record keeping as per Integris operational policy and procedures.
Complying with regulatory requirements as part of the service process, including Know Your Member (KYM), Anti-Money Laundering/Anti-Terrorist Financing, Privacy and Occupational Health & Safety, Foreign Account Tax Compliance Act, and Common Reporting Standards requirements.
Immediately reporting/escalating fraudulent activities, unusual occurrences, issues, deficiencies or trends direct to the supervisor and/or Retail Branch Manager, and Risk Management Department.
Assisting MSR staff by providing technical assistance, guidance, and peer support.
Assisting in the maintenance and appearance of the branch and branch surroundings.
May provide MSR back-up on the frontline (i.e., assist with member line-ups).

Other Duties as Assigned.

What are we looking for?

Ideally, you are a flexible, collaborative team player with:

2-3 years in leadership roles, demonstrating strong organizational skills.
1-3 years in financial services, with a solid understanding of banking products and regulations.
3-5 years of customer service experience, showcasing excellent communication and interpersonal skills.
Advanced use of financial software and tools, including transaction processing and report generation.
Strong attention to detail and problem-solving abilities to handle account discrepancies and complex member inquiries.
Ability to cross-sell products effectively and services while meeting operational branch goals.
Comprehensive understanding of regulatory compliance requirements, including AML, KYM, and privacy regulations.
Strong knowledge of various financial products and services offered by credit unions, including loans and investment options.
Strong teamwork orientation, with the ability to lead colleagues to achieve branch objectives.
Demonstrated commitment to customer satisfaction and a proactive approach to addressing member needs.

Who are we?

Integris is a division of Coastal Community Credit Union, together:

We’re 100% member-owned, with all decisions made locally - right here in BC.
We’re a growing organization with $5.6 billion in assets under management.
We offer banking, insurance (including ICBC Autoplan), financial planning, and group benefits to over 110,000 members in North Central BC, Vancouver Island, the Gulf Islands.
We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Integris, a division of Coastal Community Credit Union, we believe in making life better for our members, our neighbours and the communities we call home. We believe that strong communities are built by people who care – and that’s exactly who we are looking for.

From Here. All In. For You. Is more than just a tagline. It’s our commitment to showing up, lending a hand, building meaningful relationships and creating opportunities that help our communities thrive.

Here’s How We Do It: We put people first. We invest in our communities. We work together to create positive change. Whether we’re helping a family reach their financial goals, supporting a local business, or volunteering at community events, we’re driven by a shared purpose – to make a difference where it matters most.

We’re looking for people who care deeply about their community and believe great service starts with genuine relationships. If you’re passionate about making a difference, building meaningful connections and helping communities thrive, you’ll feel right at home here.

Being a member of Integris means being part of something bigger than yourself. It may feel different than other places you’ve worked – and that’s because here, different is how it’s done.

Career Band Range (Annual Salary) - $46,893.60 - $53.483.04

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More about this job

Responsibilities

The Member Service Supervisor 2 provides leadership, coaching, and mentorship to the Member Service Representative team to ensure operational excellence and sales goals are met. They are responsible for scheduling, performance management, and ensuring compliance with banking regulations and internal policies.

Requirements

Candidates should have 2-3 years of leadership experience, 1-3 years in financial services, and 3-5 years of customer service experience. Proficiency in banking software, strong communication skills, and a solid understanding of regulatory compliance like AML and privacy are required.

Skills

Leadership
Coaching
Mentoring
Banking systems
Customer service
Sales
Regulatory compliance
Team management
Problem-solving
Financial products
Transaction processing
Report generation
Communication
Interpersonal skills
Attention to detail
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Member Service Supervisor
Financial Services
Credit Union
Leadership
Coaching
Banking Regulations
AML
KYM
Privacy
Sales Goals
Branch Operations
Transaction Processing
Performance Management
Mentoring
Financial Products
Compliance
Risk Management
Customer Satisfaction
Team Building
Banking Software

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