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Added 13 hours ago
Maintenance Planner (Miller Lake)
The Government of Nova Scotia
NS · MILLER LAKE, NS
The Fleet Services Division of the Department of Public Works supports the backbone of our provincial highway infrastructure. We are located at Miller Lake, the central Fleet Services hub…
Added 13 hours ago
PR
Director, Property Management
Performance Recruitment
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
The role covers every facet of property management: tenant services, leasing, administration, accounting and technical operations. You will enjoy a high degree of autonomy and will make the…
Added 14 hours ago
B
Associate Project Manager
BGIS
Abbotsford, BC
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through…
Added 14 hours ago
PO
Nongsa Project, Batam
PT ODG Indonesia
Clarington, ON
- Volunteer
We are hiring TSDC Trainer We are looking for a passionate and experienced Electrical Trainer to join our team at the Technical Skill Development Centre (TSDC) - a specialized training
Added 15 hours ago
NB
Associate Advice Center Manager
National Bank of Canada
Valleyfield, PE
- Full-time
College diploma in a 3-year technical program (DEC) and 6-7 years of experience OR bachelors degree and 3-4 years of experience
Added 15 hours ago
LH
2600001408 - Registered Technologist
Lakeridge Health
Ajax, ON
- Internship
…accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all…
Added 15 hours ago
LH
2600001412 - Radiology Technologist
Lakeridge Health
Oshawa, ON
- Internship
…accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all…
Added 16 hours ago
GD
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
- Full-time
Provide expert technical feedback during development of products, and acts as engineering technical program representative to repair programs requiring support on electrical and mechanical…
Added 19 hours ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
Regina, SK
- Full-time
…Assessor Coordinator delivers the full range of case management services within the provincial Centralized Intake and Navigation system. Case management is provided to clients receiving…
Added 19 hours ago
NH
Maintenance Manager (Multiple Positions)
Nunavut Housing Corporation
BC · British Columbia, Canada
- $119,439.88 to $143,624.81 CAD / year
- Full-time
…Societal Values and strive to provide most of the day-to-day services associated with program delivery to individuals and families. The 25 LHOs partner with the Nunavut Housing Corporation,…
Added 19 hours ago
NH
Maintenance Manager (Multiple Positions)
Nunavut Housing Corporation
ON · Ontario, Canada
- $119,439.88 to $143,624.81 CAD / year
- Full-time
…Societal Values and strive to provide most of the day-to-day services associated with program delivery to individuals and families. The 25 LHOs partner with the Nunavut Housing Corporation,…
Added 19 hours ago
NH
Maintenance Manager (Multiple Positions)
Nunavut Housing Corporation
AB · Alberta, Canada
- $119,439.88 to $143,624.81 CAD / year
- Full-time
…Societal Values and strive to provide most of the day-to-day services associated with program delivery to individuals and families. The 25 LHOs partner with the Nunavut Housing Corporation,…
Added 20 hours ago
TN
Sales representative
TA Networks Inc.
Mississauga, ON
- Full-time
TA Networks offers a full range of products and services for business customers, TA Networks is a leader in providing telephony solutions to the Canadian business market. To continue our…
Added 20 hours ago
XT
Senior Account Manager
XI Technologies Inc.
Calgary, AB
- Full-time
Serve as an experienced mentor for XI’s account services team: participate in learning sessions with our Customer Success and Support team, collaborate with our Training Specialist and…
Added 20 hours ago
S
Engineer, Protection, Automation & Control
SaskPower
Regina, SK
- Contract
…position is responsible for assisting with and/or preparing technical studies, business cases, designs, specifications, tender evaluations, and equipment and construction drawings. This…
Added 20 hours ago
NH
Maintenance Manager (Multiple Positions)
Nunavut Housing Corporation
NU · Nunavut, Canada
- $119,439.88 to $143,624.81 CAD / year
- Full-time
…Societal Values and strive to provide most of the day-to-day services associated with program delivery to individuals and families. The 25 LHOs partner with the Nunavut Housing Corporation,…
Added 20 hours ago
BB
Account Executive
Bosch Building Technologies North America
Regina, SK
- Full-time
Identify Client security requirements and effectively communicate the Company’s applicable services and products to meet those requirements
Added 20 hours ago
IH
Registered Nurse (RN) | Critical Care Outreach
Interior Health Authority
Kelowna, BC
- Internship
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 20 hours ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
College degree/Technical Certification required College Certificate in business Administration or equivalent
Added 20 hours ago
A
Dealer Services Representative (Part-Time) [Mobile Automotive Photographer]
AutoTrader.ca
Toronto, ON
- Part-time
The primary function of this role is to capture photos and technical details of automotive and non-automotive dealership inventory for both print and online advertising; while providing the…
Added 20 hours ago
CA
Customer Service Representative
Cobequid Animal Hospital
Lower Sackville, NS
- Full-time
Role Description The Customer Service Representative is a full-time, on-site role based at Cobequid Animal Hospital in Lower Sackville, NS. This role is responsible for greeting clients,…
Added 20 hours ago
FC
Managed Accounts Portfolio Services Group Analyst
Fidelity Canada
Toronto, ON
- Full-time
…and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we…
Added 20 hours ago
TL
BUSINESS DEVELOPMENT REP - B2B
TruGreen LawnCare
Mississauga, ON
- Full-time
Sales Proposals: Presenting products or services to potential clients and developing customized proposals.
Added 20 hours ago
LH
2600002265 - Registered Technologist
Lakeridge Health
Ajax, ON
- Internship
…accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all…
Added 20 hours ago
PT
Account Executive
Paladin Technologies
Regina, SK
- Full-time
Identify Client security requirements and effectively communicate the Company’s applicable services and products to meet those requirements

Coastal Community

Member Service Supervisor 2

Prince George, BC, V2N 0B1, Canada

Career Band Range (Annual Salary) - $46,893.60 - $53.483.04 · Full-time

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Job details

Pay: Career Band Range (Annual Salary) - $46,893.60 - $53.483.04
Job type: Full-time
Experience: 3-5 years of customer service experience, showcasing excellent communication and interpersonal skills.
Posting language: English
Posted: Oct 7, 2026

Original job description

*Posting Deadline: Please submit your application by 11:59 PM PST, October 21st, 2026*

Position Type: Permanent

From Here. All In. For you.

We're a financial services co-operative with expansive reach across North Central BC, Vancouver Island, and the Gulf Islands, and we’ve got an exciting opportunity for you. Integris, a division of Coastal Community Credit, is looking for a Member Service Supervisor 2 (MSS).

What’s the role?

As Member Service Supervisor 2 (MSS), you will provide direction and guidance to the Member Service Representative (MSR) team through mentorship and support, as well as possess advanced proficiency with banking systems and software. If you enjoy building strong teams through coaching, working independently, and contributing to a supportive team environment, this is a great opportunity to grow your career with us.

Your duties will include:

Coaching, mentoring, and motivating MSR team to ensure established results are achieved and policies and procedures are followed.
Organizing, scheduling, and monitoring daily work activities of MSR staff to ensure expected results are achieved.
Identifying training requirements and providing/overseeing training as required.
Addressing staff performance issues, assisting with career development, and conducting MSR hiring process and making final decisions.
Meeting sales and referral goals.
Handling member issues and complaints in order to create win-win situations.
Mentoring MSR’s regarding member service to enhance the level of service provided to members.
Setting, tracking & monitoring service and sales goals and expectations to meet defined results.
Scheduling and organizing MSR workflow for efficient branch operations and in order to meet member service expectations.
Ensuring quality, accuracy and compliance requirements are met in daily MSR transaction processing.
Trouble shooting efficient operation of branch equipment (i.e., ORS, chequescribe, printers, ATM, alarms, RBU, fax machine, photocopier, cash recyclers).
Providing basic input to annual branch business plans and budgets.
Adhering to position authorities and Integris policies; filing and record keeping as per Integris operational policy and procedures.
Complying with regulatory requirements as part of the service process, including Know Your Member (KYM), Anti-Money Laundering/Anti-Terrorist Financing, Privacy and Occupational Health & Safety, Foreign Account Tax Compliance Act, and Common Reporting Standards requirements.
Immediately reporting/escalating fraudulent activities, unusual occurrences, issues, deficiencies or trends direct to the supervisor and/or Retail Branch Manager, and Risk Management Department.
Assisting MSR staff by providing technical assistance, guidance, and peer support.
Assisting in the maintenance and appearance of the branch and branch surroundings.
May provide MSR back-up on the frontline (i.e., assist with member line-ups).

Other Duties as Assigned.

What are we looking for?

Ideally, you are a flexible, collaborative team player with:

2-3 years in leadership roles, demonstrating strong organizational skills.
1-3 years in financial services, with a solid understanding of banking products and regulations.
3-5 years of customer service experience, showcasing excellent communication and interpersonal skills.
Advanced use of financial software and tools, including transaction processing and report generation.
Strong attention to detail and problem-solving abilities to handle account discrepancies and complex member inquiries.
Ability to cross-sell products effectively and services while meeting operational branch goals.
Comprehensive understanding of regulatory compliance requirements, including AML, KYM, and privacy regulations.
Strong knowledge of various financial products and services offered by credit unions, including loans and investment options.
Strong teamwork orientation, with the ability to lead colleagues to achieve branch objectives.
Demonstrated commitment to customer satisfaction and a proactive approach to addressing member needs.

Who are we?

Integris is a division of Coastal Community Credit Union, together:

We’re 100% member-owned, with all decisions made locally - right here in BC.
We’re a growing organization with $5.6 billion in assets under management.
We offer banking, insurance (including ICBC Autoplan), financial planning, and group benefits to over 110,000 members in North Central BC, Vancouver Island, the Gulf Islands.
We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

At Integris, a division of Coastal Community Credit Union, we believe in making life better for our members, our neighbours and the communities we call home. We believe that strong communities are built by people who care – and that’s exactly who we are looking for.

From Here. All In. For You. Is more than just a tagline. It’s our commitment to showing up, lending a hand, building meaningful relationships and creating opportunities that help our communities thrive.

Here’s How We Do It: We put people first. We invest in our communities. We work together to create positive change. Whether we’re helping a family reach their financial goals, supporting a local business, or volunteering at community events, we’re driven by a shared purpose – to make a difference where it matters most.

We’re looking for people who care deeply about their community and believe great service starts with genuine relationships. If you’re passionate about making a difference, building meaningful connections and helping communities thrive, you’ll feel right at home here.

Being a member of Integris means being part of something bigger than yourself. It may feel different than other places you’ve worked – and that’s because here, different is how it’s done.

Career Band Range (Annual Salary) - $46,893.60 - $53.483.04

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More about this job

Responsibilities

The Member Service Supervisor 2 provides leadership, coaching, and mentorship to the Member Service Representative team to ensure operational excellence and sales goals are met. They are responsible for scheduling, performance management, and ensuring compliance with banking regulations and internal policies.

Requirements

Candidates should have 2-3 years of leadership experience, 1-3 years in financial services, and 3-5 years of customer service experience. Proficiency in banking software, strong communication skills, and a solid understanding of regulatory compliance like AML and privacy are required.

Skills

Leadership
Coaching
Mentoring
Banking systems
Customer service
Sales
Regulatory compliance
Team management
Problem-solving
Financial products
Transaction processing
Report generation
Communication
Interpersonal skills
Attention to detail
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Member Service Supervisor
Financial Services
Credit Union
Leadership
Coaching
Banking Regulations
AML
KYM
Privacy
Sales Goals
Branch Operations
Transaction Processing
Performance Management
Mentoring
Financial Products
Compliance
Risk Management
Customer Satisfaction
Team Building
Banking Software

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