Customer Service Representative
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 years of customer service experience
- Posting language
- English
- Posted
Original job description
Customer Service Jobs Toronto
Customer Service Representative
Status: Currently Hiring
Key Responsibilities:
MyHSA health spending account:
Customer Service Representative
Status: Currently Hiring
Key Responsibilities:
Customer Service Representative
Status: Currently Hiring
Key Responsibilities:
- Provide customers with accurate quotes and pricing information
- Communicate with customers to ensure they understand the different printing methods offered
- Use best judgement to determine which printing method to use to yield the best results for the customer
- Inform and guide customers on how to navigate the website
- Ensure tickets yield a KPI of 1-business day maximum wait time
- Maintain customer relationships through professionalism and speed of service
- Create mock-ups on an artwork software, such as Adobe Illustrator
- Provide feedback to customer service manager in order to better improve work processes
- Handle phone, email, and in person communications.
- Trouble shooting customer complaints and providing the correct solution.
- Provide brand/product recommendations to customer based on their wants and needs.
- Fluent in English
- Proficient in Adobe Illustrator
- Minimum 2 years of customer service experience
MyHSA health spending account:
- 80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc)
- max reimbursement of $750
- Five 100% covered therapy sessions
Customer Service Representative
Status: Currently Hiring
Key Responsibilities:
- Provide customers with accurate quotes and pricing information
- Communicate with customers to ensure they understand the different printing methods offered
- Use best judgement to determine which printing method to use to yield the best results for the customer
- Inform and guide customers on how to navigate the website
- Ensure tickets yield a KPI of 1-business day maximum wait time
- Maintain customer relationships through professionalism and speed of service
- Create mock-ups on an artwork software, such as Adobe Illustrator
- Provide feedback to customer service manager in order to better improve work processes
- Handle phone, email, and in person communications.
- Trouble shooting customer complaints and providing the correct solution.
- Provide brand/product recommendations to customer based on their wants and needs.
- Fluent in English
- Proficient in Adobe Illustrator
- Minimum 2 years of customer service experience
- 80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc)
- max reimbursement of $750
- Five 100% covered therapy sessions
More about this job
Responsibilities
Provide customers with accurate quotes, explain printing methods, guide them through the website, and recommend suitable products. Manage customer inquiries and complaints across phone, email, and in-person channels, create artwork mock-ups, meet ticket response targets, and share feedback to improve processes.
Requirements
Applicants must be fluent in English, proficient in Adobe Illustrator, and have at least two years of customer service experience. No education requirements are specified.
Skills
- Customer Service
- Quoting And Pricing
- Printing Methods
- Adobe Illustrator
- Artwork Mock-Ups
- Website Navigation Support
- Ticket Management
- KPI Management
- Process Improvement
- Phone Communication
- Email Communication
- In-Person Communication
- Complaint Resolution
- Product Recommendations
- English Fluency
Benefits
- Health Spending Account
- Prescription Drug Coverage
- Optical Coverage
- Dental Coverage
- Paramedical Coverage
- Therapy Sessions
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Art & Design
Keywords
- Customer Service
- Printing Services
- Printing Methods
- Quotes
- Pricing
- Adobe Illustrator
- Artwork Mock-Ups
- Website Navigation
- Ticket Management
- KPI
- Customer Relationships
- Process Improvement
- Phone Support
- Email Support
- In-Person Support
- Troubleshooting
- Complaint Resolution
- Product Recommendations
- English