Customer Service Representative

Company Description Cobequid Animal Hospital is a community-focused veterinary practice serving pets and their families in Lower Sackville, NS and surrounding areas. The hospital provides a range of medical, surgical, and preventive care services to support the health and wellbeing of companion animals. Team members work collaboratively in a fast-paced, client-centered environment that values professionalism, empathy, and clear communication. The hospital aims to create a welcoming atmosphere where clients feel supported and informed about their pets’ care.

Role Description The Customer Service Representative is a full-time, on-site role based at Cobequid Animal Hospital in Lower Sackville, NS. This role is responsible for greeting clients, managing check-in and check-out procedures, answering phone calls and emails, booking and confirming appointments, and processing payments. The Customer Service Representative also maintains accurate client and patient records, coordinates with veterinary and technical staff, and provides information about services, policies, and follow-up care. Day-to-day tasks include handling inquiries, resolving concerns, ensuring a positive client experience, and supporting smooth front-desk operations in a busy animal hospital setting.

Qualifications

• Demonstrated skills in customer service and customer support, with the ability to manage a variety of client interactions professionally and calmly.
• Ability to contribute to customer satisfaction and customer experience by responding promptly, listening actively, and following through on client needs.
• Strong verbal and written communication skills, including clear phone etiquette and confident in-person communication.
• Excellent organizational and time-management abilities, with attention to detail when scheduling, updating records, and handling payments.
• Comfort working in a fast-paced, animal-focused environment; prior experience in veterinary, medical, or reception settings is an asset.
• Proficiency with computers and practice or office management software, and the ability to learn new systems quickly.
• Collaborative mindset, reliability, and professionalism, with a commitment to inclusive, respectful service for all clients.
• High school diploma or equivalent required; additional training in customer service, administration, or related fields is an advantage.