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Added 11 mins ago
PS
Client Service Manager
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- Full-time
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Added 11 mins ago
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SBB, Client Service Associate-11
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COBS Bread

Area Manager - Ontario

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Great Place To Work Certified™

Area Manager, Ontario

Reports to: Regional Director of Operations

Location: Toronto, Ontario

We are looking for an Area Manager to join our Operations Team in Ontario. This position reports to the Regional Director and will be working closely with the Support Team to ensure retail franchise bakeries are operating to COBS Bread's leading standards of providing top quality, fresh baked product and great customer service. If you thrive at the opportunity to be advisor for a group of franchise operators and are passionate about making an impact to the local community, we want to hear from you!

Responsibilities include:

Managing franchisee relationships to build trust, reach common goals, and influence positive change
Work hands-on with each franchise operator to analyze opportunities for improvement, develop action plans and improve their COBS Bread businesses
Maximize sales growth through bakery customer satisfaction and engagement
Build bakery profitability and franchisee financial health
Lead, coach and act as an advisor for a group of franchise operators
Ensuring bakeries are compliant with COBS brand standards
Work with the Franchising and Training team to coordinate new franchisee training
Supports bakery handover and bakery opening process to ensure the success of new operators
Drive operational excellence in order to maximize our franchisees' sales, profitability and customer satisfaction
Ensure successful implementation of COBS Bread's marketing, product and systems initiatives and improvements across a large number of retail franchise locations

Requirements

What You Bring to the Table:

A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships
2+ years' experience in a franchise retail environment or multi-site retail management experience
5+ years' managerial experience, ideally in the food service, hospitality or franchise industry
Skilled in analyzing financial results and performance metrics, and translating strategic concepts into actionable plans
Valid driver's license and willingness to travel frequently and spend time ‘in the field' rather than behind a desk
Excellent verbal and written communications skills
Ability to influence others in order to affect change and drive constant improvement
A good tolerance for multi-tasking and managing competing priorities;
Can work autonomously, take risks and exercise sound judgement with minimal supervision and
Excellent communication, problem- solving and conflict resolution skills and
Degree with concentration in Business Management

Benefits

What's in it for You:

Competitive salary and vacation plan
Both individualized and a company-wide bonus plans
A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
Paid sick and personal leave days
Paid day for community service/volunteer time
An open, ‘continuous-learning' environment where professional development and career progression is encouraged
Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
High level of autonomy and responsibility

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

About COBS Bread

With over 150 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

COBS Bread is part of Bakers Delight - Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage and advise franchise operators, building trusted relationships while identifying improvement opportunities and developing action plans to grow sales, profitability, and customer satisfaction. Ensure franchise locations meet brand standards and successfully implement operational, marketing, product, and systems initiatives, while supporting new franchisee training and bakery openings.

Requirements

Candidates need at least two years of franchise or multi-site retail experience and five or more years of management experience, ideally in food service, hospitality, or franchising. A business management degree, financial analysis skills, strong communication and problem-solving abilities, a valid driver's license, and willingness to travel frequently are also required.

Skills

Franchise Relationship Management
Multi-Site Retail Management
Financial Analysis
Sales Growth
Profitability Management
Coaching
Leadership
Operational Excellence
Customer Satisfaction
Brand Standards Compliance
Training Coordination
Change Management
Communication
Problem-Solving
Conflict Resolution
Prioritization

Benefits

Competitive Salary
Vacation Plan
Individual Bonus Plan
Company-Wide Bonus Plan
Extended Health Benefits
Dental Benefits
Group RRSP Matching
Flexible Spending Account
Paid Sick Leave
Paid Personal Leave
Paid Community Service or Volunteer Time
Professional Development
Career Progression

Visa sponsorship

Not detected in the job text

Keywords

Franchise Operations
Retail Management
Food Service
Hospitality
Multi-Site Management
Franchisee Relationships
Financial Performance
Sales Growth
Profitability
Customer Satisfaction
Brand Standards
Operational Excellence
Action Planning
Coaching
Change Management
Marketing Initiatives
Product Initiatives
Systems Implementation
Franchisee Training
Bakery Openings
Business Management
Performance Metrics
Conflict Resolution
Field Travel

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Work requirements

Jobs in Canada