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COBS Bread

Regional Operations Specialist

AB, Canada
Edmonton, AB, Canada

Annual Salary: $70,000 to $75,000 based on experience · Full-time

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Job details

Pay: Annual Salary: $70,000 to $75,000 based on experience
Job type: Full-time
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

Original job description

Great Place To Work Certified™

Best Workplaces™ in Retail & Hospitality 2025

Regional Operations Specialist

Reports to: Regional Operations Manager, Prairies

Location: Edmonton, AB

Annual Salary: $70,000 to $75,000 based on experience

We are looking for a Regional Operations Specialist to join our Operations Team in the Prairies. This position reports to the Regional Operations Manager, Prairies and will provide high level of in-bakery operational support, training, guidance, and oversight to deliver improvements in bakery sales, operating profit and standards.

Responsibilities include:

Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary
Where appropriate, provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales
Coordinate and implement local marketing initiatives
Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director
Attend in-person production process reviews (e.g., recipe compliance)
Conduct in-bakery reviews of actual production vs. production schedules
Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions
Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions
Comply with all relevant OH&S policies
Other projects and tasks as required

Requirements

What You Bring to the Table:

A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships
1-2 years' experience in operations, preferably in a franchise retail environment
2+ years' experience in customer service
1-2 years' experience in the food service, hospitality or franchise industry
Baking experience required
Valid driver's licence and willingness to travel frequently and spend time ‘in the field' rather than behind a desk
Excellent verbal and written communications skills
Ability to influence others in order to affect change and drive constant improvement
Can work autonomously, as well as collaborate and work within a team environment
Excellent communication, problem- solving and conflict resolution skills
Strong interpersonal skills to build trust and rapport
Strong organizational skills to manage multiple tasks and deadlines
Strong attention to details

Benefits

What's in it for You:

Competitive salary and vacation plan
Both individualized and a company-wide bonus plans
A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
Paid sick and personal leave days
Paid day for community service/volunteer time
An open, ‘continuous-learning' environment where professional development and career progression is encouraged
Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
High level of autonomy and responsibility

COBS Bread is young and growing fast with plans to expand across North America. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

At COBS Bread you get the growth of a start-up backed by one of the world's largest bakery franchises. We are part of the world's most successful franchise bakery network - Bakers Delight - an Australian-owned company. Bakers Delight has been in operation since 1980 and has more than 700 bakeries across Australia, New Zealand, the United States and Canada.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

#INDCOB2

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More about this job

Responsibilities

Visit and assess bakeries to monitor franchise compliance, customer experience, product quality, production processes, and operating standards. Provide in-bakery training and operational support, coordinate local marketing, and implement actions to improve sales and franchise profitability.

Requirements

Candidates need 1–2 years of operations experience, preferably in franchise retail, at least 2 years of customer service experience, and 1–2 years in food service, hospitality, or franchising; baking experience is required. A valid driver's licence, frequent travel availability, strong communication and interpersonal skills, and the ability to work independently and collaboratively are also required.

Skills

Bakery Operations
Franchise Operations
Baking
Customer Service
Operational Training
Sales Improvement
Profit Improvement
Merchandising
Product Quality
Local Marketing
Production Scheduling
Communication
Problem-Solving
Conflict Resolution
Relationship Building
Organization

Benefits

Competitive Salary
Vacation Plan
Individual Bonus Plan
Company-Wide Bonus Plan
Extended Health Benefits
Dental Benefits
Group RRSP Matching
Flexible Spending Account
Paid Sick Leave
Paid Personal Leave
Paid Community Service or Volunteer Time
Professional Development
Career Progression

Visa sponsorship

Not detected in the job text

Keywords

Bakery Operations
Franchise
Retail
Hospitality
Baking
Customer Service
Bakery Visits
Compliance
Merchandising
Customer Experience
Product Quality
Operational Training
Sales
Operating Profit
Local Marketing
Production Process Reviews
Recipe Compliance
Production Schedules
Business Reviews
Occupational Health and Safety
Continuous Improvement
Field Operations
Conflict Resolution
Driver's Licence

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