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Coca-Cola Canada Bottling Limited

IT Support Technician

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: A minimum of 5 years of IT work experience is required, including at least 3 years of experience in OT network systems support and integration
Posting language: English
Posted: Oct 9, 2026

Original job description

26 Aug 2026

Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local.

Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000 diverse employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing facilities.

Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by bringing sustainable value to our employees, customers, consumers, and communities.

Advancing a high-performing, collaborative and inclusive culture is at the core of our vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional talent to help get us there.

For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.

Role Details

Work Location – 1515 46e Avenue, Lachine, QC H8T 2N8
Shift/Hours or Hybrid Environment – On-site, 5 days/week, Monday to Friday
Initial Posting Close Date – September 11, 2026
Internal title – IT Support Technician

About This Opportunity

We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola Bottling facility, while also providing remote support to other Coke Canada locations. The IT Support Technician is responsible for resolving manufacturing-related IT/OT issues and improving operational performance by providing supporting hardware, software, controls, networks, cybersecurity, and machine connectivity.

Responsibilities

Lead and assist OT network systems and IT operations at the production facility, ensuring timely resolution of technical issues and continuous improvement of operational performance.
Maintain regular communication - both written and in-person - with department heads, end users, and leadership to keep stakeholders informed of key OT network activities and support needs.
Provide on-site support for all IT hardware and software-related issues. Image, configure, and deploy PCs and other IT hardware.
Serve as the primary point of escalation for IT issues at the manufacturing facility.
Provide remote support and escalation coverage for other Coke Canada sites as needed.
Ensure the health, stability, and functionality of OT network systems, including secure vendor remote access.
Support the management of the OT network system lifecycle, ensuring compliance with cybersecurity and operational standards.
Act as a liaison between IT and Production facility by gathering site-specific requirements.
Assist with audits and compliance efforts related to OT systems, ensuring alignment with relevant cybersecurity and operational standards.
Coordinate and document IT/OT network-related training specifically for the manufacturing facility.
Create and maintain documentation for OT network systems, ensuring an organized and up-to-date library of technical resources.
Provide off-hours and on-call IT support as needed, including evenings, weekends, and holidays.

Qualifications

College diploma in Information technology, Computer Science, or a related technical discipline, or a Bachelor’s Degree in these fields (preferred), is required.
A minimum of 5 years of IT work experience is required, including at least 3 years of experience in OT network systems support and integration
Experience managing or administering manufacturing process controls networks, OT/IT infrastructure within manufacturing operations.
Advanced understanding of network infrastructure, computer hardware, and enterprise architecture, with the ability to support complex IT/OT environment.
Fundamental knowledge of cybersecurity, O365, Azure, Intune, MDM.
Ability to generalize manufacturing technology and solutions and effectively communicate complex solutions to leadership.
Experience working with third-party vendors and system integrators, including specifying hardware and software for controls and managing related projects.
Knowledge of a variety of enterprise-grade network components including servers, managed switches, wireless LAN controllers, firewalls, PCs and peripherals.
Strong written and verbal communication skills, in French and English.
Willingness to travel to other sites as needed, with a maximum travel requirement of 20%.

Why work with us?

Join a local, family-owned business that’s part of a globally recognized brand, where you can develop your capabilities, competencies, and career.
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
We are committed to offering a comprehensive benefits package designed to help our employees achieve their best physical, mental, financial, and overall health and well-being. This includes a competitive compensation package, access to retirement and saving programs, family and employee assistance program, paid vacation and floater days.
We have close, local connections with the communities in which we operate across Canada. We’re determined to make a positive difference in our communities; this includes opportunities for employee volunteerism.
We’re building our business responsibly and our mission is to work Toward a Better Future Together. We have a plan that outlines how we are reducing, reusing, recycling, decreasing our carbon footprint, and using water responsibly. For more information visit cokecanada.com/sustainability/

Coke Canada has been recognized as one of Canada’s Best Employers for Diversity, and we’re committed to fostering a diverse, equitable and inclusive workplace. Together we are creating a workplace culture that values diversity, enables inclusivity and ensures everyone feels like they belong. We are aiming to ensure our diverse workforce is reflective of the communities in which we operate. Research shows that women-identifying and other marginalized individuals often hesitate to apply unless they meet 100% of the listed qualifications. If this role excites you, even if you don’t check every box, we encourage you to apply. Your unique experience and perspective could be what we’re looking for. Unless otherwise specified, this job post is for an existing vacancy.

Our hiring process is human-driven and does not involve AI tools for screening, assessment, or selection. For individuals requiring accommodations or support throughout the recruitment process please call 1-844-383-2653 or email HR@cokecanada.com.

Important – please note

All offers of employment at Coke Canada Bottling are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some, or all, of the following: criminal clearance, employment verification, education verification and driver's abstract review. Please advise the Talent Acquisition team if you have any questions or concerns once you are contacted for further consideration.

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More about this job

Responsibilities

Provide on-site IT support and serve as the primary escalation point for the Lachine manufacturing facility, while also supporting other locations remotely. Maintain and improve OT networks and IT/OT infrastructure, including hardware deployment, cybersecurity, vendor access, compliance, training, and technical documentation.

Requirements

A college diploma or bachelor's degree in information technology, computer science, or a related technical field is required, along with at least five years of IT experience, including three years supporting and integrating OT networks. Candidates need manufacturing controls and IT/OT infrastructure experience, strong networking and cybersecurity knowledge, vendor coordination skills, French and English communication skills, and willingness to travel up to 20%.

Skills

OT Network Systems Support
IT/OT Infrastructure
Manufacturing Process Controls Networks
Network Infrastructure
Computer Hardware
Enterprise Architecture
Cybersecurity
Microsoft 365
Azure
Intune
Mobile Device Management
Managed Switches
Wireless LAN Controllers
Firewalls
Vendor Management
Technical Documentation

Benefits

Competitive Compensation
Retirement and Savings Programs
Family and Employee Assistance Program
Paid Vacation
Floater Days
On-the-Job Training
Free Learning Courses

Visa sponsorship

Not detected in the job text

Keywords

Operational Technology
Information Technology
IT/OT Infrastructure
Manufacturing
Process Controls Networks
Network Systems
Network Infrastructure
Enterprise Architecture
Cybersecurity
Microsoft 365
Azure
Intune
Mobile Device Management
Servers
Managed Switches
Wireless LAN Controllers
Firewalls
PCs and Peripherals
Hardware Imaging
Hardware Deployment
Vendor Remote Access
System Integrators
Cybersecurity Compliance
Audits
Technical Documentation
Stakeholder Communication
French
English

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