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Added 7 mins ago
AC
Tech Analyst
Air Canada
Toronto, ON
- Full-time
Bachelor’s degree with 2+ years of Technical Business Analyst or Technical Analyst (4+ years of demonstratable experience in lieu of degree) focused on the delivery of software products
Added 21 mins ago
Technology Analyst
Infosys
ON
…helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on…
Added 21 mins ago
PM
Sales & Operations Planning Analyst
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $75,000 to $80,000 CAD / year
- Full-time
As a member of the Operations team, the S&OP Analyst will gather and analyze numerous data sets and provide analytical support and insight to improve the operational effectiveness. You will…
Added 22 mins ago
M
Digital Media Analyst
Multiview
Toronto, ON
- $55,000 CAD / year
- Full-time
We are seeking a passionate Digital Media Analyst who will be responsible for proposing, implementing, monitoring, and optimizing advertising campaigns implemented in programmatic platforms…
Added 37 mins ago
IF
Workforce Planning Analyst
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- Full-time
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Added 37 mins ago
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Category Analyst - CPG Grocery
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- Full-time
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Added 52 mins ago
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Business Analyst – Property & Casualty Insurance
Avanciers Inc.
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- $65 to $70 CAD / hour
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…a contract role for one of our premier client in Canada for Business Analyst – Property & Casualty…
Added 52 mins ago
NI
Business Systems Analyst
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Toronto, ON
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Added 52 mins ago
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Student, Quality Engineering Analyst (Winter 2027)
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Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…Engineering, Data Science, Data Analytics, Information Systems, Business Technology Management, or a related field with a graduation date of April 2027 or…
Added 1 hour ago
DH
Financial Planning and Analysis Manager
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Mississauga, ON
- $96,000 to $120,000 CAD / year
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Added 1 hour ago
BO
Analyst, Loans Modelling & Administration
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- Full-time
Building Ontario Fund (BOF) is seeking an indefinite full-time Analyst, Loans Modelling & Administration. (This job posting represents an existing vacancy.)
Added 1 hour ago
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Data Steward (BAC42D7)
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Montreal, QC
- Full-time
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Added 1 hour ago
A
Senior Business Analyst (2)
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AB · Edmonton, AB
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Added 1 hour ago
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Application Development Lead, Vice President
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Added 1 hour ago
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Applications Development Tech Lead Analyst - VP
Citi
Mississauga, ON
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The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 1 hour ago
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Senior Financial Analyst
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Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
As a Senior Financial Analyst on Corporate FP&A, you will own key parts of Clio’s company-wide planning and reporting cycle, from the annual budget and monthly reforecast, to Board and…
Added 1 hour ago
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Senior Financial Analyst, Financial Data & Systems
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…growing financial institutions in Canada. The Senior Financial Analyst will use his or her data analytics skill to maintain key financial databases and models to develop scheduled and ad…
Added 1 hour ago
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Senior Financial Analyst, Financial Data & Systems
EQ Bank
Toronto, ON
- Full-time
…growing financial institutions in Canada. The Senior Financial Analyst will use his or her data analytics skill to maintain key financial databases and models to develop scheduled and ad…
Added 2 hours ago
MM
Lead Development Analyst
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Mississauga, ON
- $73 to $78 CAD / hour
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Lead Development Analyst - Mississauga ,ON - Hybrid - Contract -$73.00-$78.00 Per HR
Added 2 hours ago
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Senior Accounting Analyst
Collabera
Mississauga, ON
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Supporting automation and streamlining of business processes, reduction of manual steps in current reporting processes.
Added 2 hours ago
SJ
Senior Analyst, Supply and Demand Planning
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- Full-time
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Added 2 hours ago
AW
Data Analyst III
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Calgary, AB
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Agilus by Synergie is recruiting for a Data Analyst III in the Oil and Gas Sector in Calgary, Alberta.
Added 2 hours ago
UO
Programmer Analyst I
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Programmer Analyst I supports the Learning Technology Hub with the design, development, and support of learning technology solutions for campus-wide teaching & learning activities. The…
Added 2 hours ago
A
Information Governance & Knowledge Management Analyst
AESO
Calgary, AB · KPMG Tower
- Full-time
…information governance practices across the Division, supporting business process improvements, and enabling the responsible use of emerging technologies, including artificial intelligence…
Added 2 hours ago
HB
Senior Risk Analyst
Hana Bank Canada
Toronto, ON · North York, ON
- Full-time
We are currently searching for the Senior Risk Analyst to join our Risk Management Department. The Senior Risk Analyst primarily supports the Operational Risk Management and Resilience…

Codan (Canada) Inc

Application Support Analyst

Toronto, ON, Canada

Salary range: Annual $85,000 - $105,000 + 4% vacation pay · Contract

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Job details

Pay: Salary range: Annual $85,000 - $105,000 + 4% vacation pay
Job type: Contract
Apply by: Apr 25, 2027
Experience: · 3+ years of application support experience in an enterprise environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Application Support Analyst (12-Month Contract)

Codan (Canada) Inc. (CCI) was created in 2009 and is affiliated with the offshore law firm Conyers. Conyers has offices in Bermuda, Cayman Islands, British Virgin Islands, Hong Kong, Singapore and London. CCI is devoted to providing superior technology, marketing, innovation and project management support to the Conyers user community.

We are seeking a versatile Application Support Analyst to join our Technology Services team on a 12-month maternity replacement contract. The successful candidate will support the firm's enterprise and business applications (such as practice and financial management, entity management and document management systems), Microsoft 365 and in-house applications. The scope of the role will be tailored to the successful candidate's strengths across enterprise application support and Microsoft 365/Power Platform.

What Will You Do

Core ApplicationSupport

· Provide L3 support for enterprise, business and in-house applications and related infrastructure by investigating, troubleshooting and resolving incidents and service requests raised through the ITSM platform or other applicable channels.

· Gather information, replicate and analyse problems to determine root cause, collaborating with team members, developers and vendors to deliver lasting fixes.

· Interface with vendor support contacts where additional support is required and manage escalations through to resolution.

· Identify and track system and process issues, documenting actions and contingencies throughout for a proper audit trail of resolution, in line with ITIL-aligned incident, problem and request processes.

Environment & Change Management

· Build and maintain test and production environments, including patching, hotfixes, service packs and version upgrades, with appropriate testing before release.

· Plan and implement changes through the change management process, and support application integrations and data flows between systems.

· Provide technical expertise on performance, scalability, reliability and security, and participate in architecture and design discussions around solutions and enhancements.

Microsoft 365 & In-House Applications

· Provide support and administration for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive and Copilot, monitoring service health and documenting procedures.

· Support in-house and custom applications, understanding their architecture and data flows, and coordinate fixes and enhancements with developers and vendors.

· Test updates and new releases, and prepare user documentation and training for changes to supported applications.

Business Engagement & Continuous Improvement

· Work with Business Analysts and business users to gather requirements, translate them into practical solutions, and recommend or implement changes to functionality.

· Review and document processes, and recommend improvements, including opportunities for automation using the Power Platform (Power Apps, Power Automate, Power BI).

· Build and maintain knowledge base articles, runbooks and support procedures.

Project & Enhancement Support

· Support application upgrades, rollouts and AI or Copilot initiatives during the contract term, applying responsible AI and governance practices.

· Provide knowledge transfer and complete handover documentation before the end of the contract.

What You’ll Need

· Completed a university degree or equivalent experience. A degree in Computer Science, Information Technology, Engineering or a related field is an asset

· 3+ years of application support experience in an enterprise environment

· Experience with vendor-supported enterprise platforms such as practice management, entity management or document management systems

· Candidates must be competent in SQL

· Strong troubleshooting skills across application, database and infrastructure layers

· Ability to communicate clearly and proactively with technical and non-technical stakeholders on status and issues

· Capable self-starter who takes initiative to solve problems, troubleshoot and streamline processes

· Solid organisational skills with strong attention to detail

· Ability to ramp up quickly and deliver value within a 12-month term

· Legal or professional services experience preferred

· Microsoft 365 administration experience, including Entra ID, DLP and eDiscovery considered an asset

· Power Platform (Power Apps, Power Automate, Power BI) and/or Copilot Studio experience

· PowerShell or other scripting languages

· ITIL certification preferred

· Microsoft certifications (e.g., Power Platform, Microsoft 365) an asset

Note: This is a 12-month fixed-term maternity replacement contract.

Salary range: Annual $85,000 - $105,000 + 4% vacation pay

Codan (Canada) Inc. is an Equal Opportunity Employer. We will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

Provide L3 support and administration for enterprise, business, and in-house applications, Microsoft 365 services, and related infrastructure, resolving incidents and coordinating with vendors and developers. Maintain and test application environments, support changes and integrations, improve processes through automation, and contribute to upgrades, Copilot initiatives, documentation, and handover.

Requirements

Requires at least three years of enterprise application support experience, SQL competency, strong troubleshooting across application, database, and infrastructure layers, and a university degree or equivalent experience. Legal or professional services experience is preferred; Microsoft 365 administration, Power Platform, scripting, ITIL certification, and Microsoft certifications are assets.

Skills

Application Support
SQL
Troubleshooting
Microsoft 365 Administration
Entra ID
Data Loss Prevention
eDiscovery
Power Apps
Power Automate
Power BI
Copilot Studio
PowerShell
Incident Management
Problem Management
Change Management
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Enterprise Applications
Practice Management Systems
Financial Management Systems
Entity Management Systems
Document Management Systems
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Copilot
SQL
Power Platform
Power Apps
Power Automate
Power BI
Copilot Studio
PowerShell
ITSM
ITIL
Incident Management
Problem Management
Change Management
Application Integrations
Root Cause Analysis
Entra ID
Data Loss Prevention
eDiscovery
Responsible AI

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