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Codan (Canada) Inc

Application Support Analyst

Toronto, ON, Canada

Salary range: Annual $85,000 - $105,000 + 4% vacation pay · Contract

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Job details

Pay: Salary range: Annual $85,000 - $105,000 + 4% vacation pay
Job type: Contract
Apply by: Apr 25, 2027
Experience: · 3+ years of application support experience in an enterprise environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Application Support Analyst (12-Month Contract)

Codan (Canada) Inc. (CCI) was created in 2009 and is affiliated with the offshore law firm Conyers. Conyers has offices in Bermuda, Cayman Islands, British Virgin Islands, Hong Kong, Singapore and London. CCI is devoted to providing superior technology, marketing, innovation and project management support to the Conyers user community.

We are seeking a versatile Application Support Analyst to join our Technology Services team on a 12-month maternity replacement contract. The successful candidate will support the firm's enterprise and business applications (such as practice and financial management, entity management and document management systems), Microsoft 365 and in-house applications. The scope of the role will be tailored to the successful candidate's strengths across enterprise application support and Microsoft 365/Power Platform.

What Will You Do

Core ApplicationSupport

· Provide L3 support for enterprise, business and in-house applications and related infrastructure by investigating, troubleshooting and resolving incidents and service requests raised through the ITSM platform or other applicable channels.

· Gather information, replicate and analyse problems to determine root cause, collaborating with team members, developers and vendors to deliver lasting fixes.

· Interface with vendor support contacts where additional support is required and manage escalations through to resolution.

· Identify and track system and process issues, documenting actions and contingencies throughout for a proper audit trail of resolution, in line with ITIL-aligned incident, problem and request processes.

Environment & Change Management

· Build and maintain test and production environments, including patching, hotfixes, service packs and version upgrades, with appropriate testing before release.

· Plan and implement changes through the change management process, and support application integrations and data flows between systems.

· Provide technical expertise on performance, scalability, reliability and security, and participate in architecture and design discussions around solutions and enhancements.

Microsoft 365 & In-House Applications

· Provide support and administration for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive and Copilot, monitoring service health and documenting procedures.

· Support in-house and custom applications, understanding their architecture and data flows, and coordinate fixes and enhancements with developers and vendors.

· Test updates and new releases, and prepare user documentation and training for changes to supported applications.

Business Engagement & Continuous Improvement

· Work with Business Analysts and business users to gather requirements, translate them into practical solutions, and recommend or implement changes to functionality.

· Review and document processes, and recommend improvements, including opportunities for automation using the Power Platform (Power Apps, Power Automate, Power BI).

· Build and maintain knowledge base articles, runbooks and support procedures.

Project & Enhancement Support

· Support application upgrades, rollouts and AI or Copilot initiatives during the contract term, applying responsible AI and governance practices.

· Provide knowledge transfer and complete handover documentation before the end of the contract.

What You’ll Need

· Completed a university degree or equivalent experience. A degree in Computer Science, Information Technology, Engineering or a related field is an asset

· 3+ years of application support experience in an enterprise environment

· Experience with vendor-supported enterprise platforms such as practice management, entity management or document management systems

· Candidates must be competent in SQL

· Strong troubleshooting skills across application, database and infrastructure layers

· Ability to communicate clearly and proactively with technical and non-technical stakeholders on status and issues

· Capable self-starter who takes initiative to solve problems, troubleshoot and streamline processes

· Solid organisational skills with strong attention to detail

· Ability to ramp up quickly and deliver value within a 12-month term

· Legal or professional services experience preferred

· Microsoft 365 administration experience, including Entra ID, DLP and eDiscovery considered an asset

· Power Platform (Power Apps, Power Automate, Power BI) and/or Copilot Studio experience

· PowerShell or other scripting languages

· ITIL certification preferred

· Microsoft certifications (e.g., Power Platform, Microsoft 365) an asset

Note: This is a 12-month fixed-term maternity replacement contract.

Salary range: Annual $85,000 - $105,000 + 4% vacation pay

Codan (Canada) Inc. is an Equal Opportunity Employer. We will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

Provide L3 support and administration for enterprise, business, and in-house applications, Microsoft 365 services, and related infrastructure, resolving incidents and coordinating with vendors and developers. Maintain and test application environments, support changes and integrations, improve processes through automation, and contribute to upgrades, Copilot initiatives, documentation, and handover.

Requirements

Requires at least three years of enterprise application support experience, SQL competency, strong troubleshooting across application, database, and infrastructure layers, and a university degree or equivalent experience. Legal or professional services experience is preferred; Microsoft 365 administration, Power Platform, scripting, ITIL certification, and Microsoft certifications are assets.

Skills

Application Support
SQL
Troubleshooting
Microsoft 365 Administration
Entra ID
Data Loss Prevention
eDiscovery
Power Apps
Power Automate
Power BI
Copilot Studio
PowerShell
Incident Management
Problem Management
Change Management
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Enterprise Applications
Practice Management Systems
Financial Management Systems
Entity Management Systems
Document Management Systems
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Copilot
SQL
Power Platform
Power Apps
Power Automate
Power BI
Copilot Studio
PowerShell
ITSM
ITIL
Incident Management
Problem Management
Change Management
Application Integrations
Root Cause Analysis
Entra ID
Data Loss Prevention
eDiscovery
Responsible AI

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