Customer Service Representative (CSR)
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 1–3 years of customer service experience, preferably in IT, telecom, or technology industries
- Posting language
- English
- Posted
Original job description
Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team. This role is critical in ensuring client satisfaction by providing exceptional service, handling inquiries efficiently, and maintaining strong customer relationships.
Responsibilities
Education & Experience:
Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
- Provide detailed information about Codentrel's products, services, and solutions
- Resolve customer issues promptly, escalating complex matters to the appropriate department
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system
- Process customer orders, requests, and service tickets according to company procedures
- Follow up with customers to ensure satisfaction and identify opportunities for service improvement
- Collaborate with internal teams to address customer needs and meet service delivery timelines
- Participate in customer feedback programs to enhance service quality
Education & Experience:
- High school diploma or equivalent (College diploma in Business or Communications is an asset)
- Minimum 1–3 years of customer service experience, preferably in IT, telecom, or technology industries
- Proficiency in Microsoft Office Suite and CRM systems (Salesforce, HubSpot, or equivalent)
- Strong understanding of customer service principles and practices
- Ability to learn and explain technical information in simple terms
- Excellent communication and active listening skills
- Strong problem-solving abilities and a proactive approach
- Positive attitude with a customer-first mindset
- Ability to multitask and work under pressure in a fast-paced environment
- Team-oriented with a commitment to high-quality service delivery
- Standard hours: 8:00 AM – 5:00 PM, Monday to Friday
- Occasional evening or weekend work to meet business needs
- Primarily office-based role in Mississauga, with potential hybrid work arrangements
More about this job
Responsibilities
Respond to customer inquiries, explain the company’s products and services, resolve or escalate issues, and maintain accurate CRM records while processing orders and service requests. Follow up to ensure customer satisfaction, collaborate with internal teams, and contribute to service improvement through customer feedback.
Requirements
Requires a high school diploma or equivalent and 1–3 years of customer service experience; a college diploma in Business or Communications is an asset. Candidates should be proficient with Microsoft Office and CRM systems, communicate effectively, solve problems proactively, and be able to explain technical information in simple terms.
Skills
- Customer Service
- Communication
- Active Listening
- Problem-Solving
- Microsoft Office
- CRM Systems
- Salesforce
- HubSpot
- Technical Information Communication
- Order Processing
- Issue Resolution
- Recordkeeping
- Multitasking
- Teamwork
- Customer Feedback
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
Keywords
- Customer Service
- Customer Inquiries
- Customer Satisfaction
- Customer Relationships
- IT Services
- Telecommunications
- AI-Driven Solutions
- Microsoft Office Suite
- CRM
- Salesforce
- HubSpot
- Order Processing
- Service Tickets
- Issue Resolution
- Customer Feedback
- Service Improvement
- Technical Information
- Internal Collaboration