Technical Support Specialist

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 20, 2026
Experience: Minimum 2–3 years of technical support or helpdesk experience
Posting language: English
Posted: Aug 4, 2026

Original job description

Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking a skilled and customer-focused Technical Support Specialist to provide high-quality technical assistance to our clients and internal teams. This role involves troubleshooting issues, supporting hardware and software systems, and ensuring smooth technology operations.

Responsibilities

Provide first- and second-level technical support for hardware, software, and network-related issues
Respond to technical inquiries via phone, email, remote access tools, and in-person
Diagnose, troubleshoot, and resolve IT and telecom-related problems efficiently
Assist with installation, configuration, and maintenance of systems, devices, and applications
Log and track all support requests in the ticketing system, ensuring timely resolution
Escalate unresolved issues to higher-level support or vendors when necessary
Maintain detailed technical documentation for systems, configurations, and procedures
Provide training and guidance to users on hardware, software, and system best practices
Stay updated on emerging technologies, updates, and patches relevant to company systems

Requirements

Education & Experience:

College diploma or university degree in Information Technology, Computer Science, or a related field
Minimum 2–3 years of technical support or helpdesk experience

Technical Skills & Knowledge

Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, and Exchange Server
Experience with networking fundamentals (LAN/WAN, TCP/IP, VPN)
Familiarity with mobile device support (Android, iOS) and remote support tools
Understanding of ticketing systems (ServiceNow, Zendesk, or similar)
Knowledge of telecom systems and VoIP technologies is an asset

Soft Skills

Excellent troubleshooting and problem-solving skills
Strong customer service orientation with a professional demeanor
Effective written and verbal communication skills
Ability to work independently and collaboratively
Strong time management and organizational abilities

Work Conditions

Standard hours: 8:00 AM – 5:00 PM, Monday to Friday
Occasional evening, weekend, or after-hours support based on business needs
May require travel to client sites for on-site support

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More about this job

Responsibilities

Provide first- and second-level support for hardware, software, network, and telecom issues through phone, email, remote tools, and in-person assistance. Install and maintain systems, track and resolve support tickets, escalate complex issues, document procedures, and guide users on technology best practices.

Requirements

Requires a college diploma or university degree in Information Technology, Computer Science, or a related field, plus 2–3 years of technical support or helpdesk experience. Candidates should know Windows, Microsoft Office, Active Directory, Exchange Server, networking, mobile devices, remote support tools, and ticketing systems; telecom and VoIP knowledge is an asset.

Skills

Technical Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Windows OS
Microsoft Office Suite
Active Directory
Exchange Server
Networking Fundamentals
TCP/IP
VPN
Mobile Device Support
Remote Support Tools
Ticketing Systems
VoIP Technologies
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Technical Support
Helpdesk
Hardware
Software
Networking
Telecom
Windows OS
Microsoft Office Suite
Active Directory
Exchange Server
LAN/WAN
TCP/IP
VPN
Android
iOS
Remote Support Tools
Ticketing Systems
ServiceNow
Zendesk
VoIP
Troubleshooting
Problem-Solving
System Installation
System Configuration
System Maintenance
Technical Documentation
User Training
Customer Service

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