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COFOMO

ServiceNow Technical Manager

Levis, QC, Canada

Job type: Full-time
Apply by: Oct 18, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The ServiceNow Technical Manager will design and implement Service Graph integrations while defining identification and reconciliation rules for CI classes. They will also support operations teams in resolving incidents and ensure technical validation during platform upgrades.

Requirements

The ideal candidate must be proficient in ServiceNow CMDB, Discovery, and ITOM with demonstrated experience in Service Graph connectors and IRE rules. Strong leadership, communication skills, and the ability to influence teams on industry best practices are also required.

Experience

5 to 10 years

Working hours

40 hours per week

Work arrangement

On-site

Skills

ServiceNow
CMDB
ServiceNow Discovery
ITOM
Service Graph Connectors
IRE Rules
Integration Architecture
APIs
Data Transformation
Performance Analysis
Technical Validation
Leadership
Communication
Dynatrace
Qualys

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
Discovery
ITOM
Service Graph
Integration
API
Data Transformation
Dynatrace
Qualys
IRE
Configuration Management
Technical Validation
Performance Analysis
Consulting
Leadership
Infrastructure
Automation
Best Practices
Continuous Improvement

Original job description

Here's a brief overview of the tasks and responsibilities you'll have :

Design and implement Service Graph integrations;
Define identification and reconciliation rules for the different configuration item (CI) classes;
Establish ServiceNow Discovery as a reference source when required;
Design data transformations and integration models;
Perform volumetric, performance and data quality analyses;
Develop integration guides, standards, and procedures;
Define and execute testing strategies for connectors;
Ensure technical validation during application updates and platform upgrades;
Support operations teams in resolving incidents and evolving integrations.

The Profile You Are Looking For Is As Follows

Demonstrate mobilizing leadership and a high sense of responsibility;
Possess excellent communication skills and the ability to explain complex concepts;
Influence teams in the adoption of industry best practices;
Demonstrate curiosity, questioning and a constant willingness to learn;
Drive innovation and contribute to continuous improvement;
Develop new knowledge and maintain an active technology watch;
Be organized, rigorous and know how to manage priorities;
Anticipate problems and blockers, then propose proactive solutions;
Adapt quickly to different contexts and understand complex issues;
Be proficient in ServiceNow CMDB, Discovery, and ITOM;
Have demonstrated experience with Service Graph connectors;
Have hands-on experience with IRE rules, handling authoritative sources, and preventing duplicates;
Understand integration architectures, APIs, and data transformations;
Knowledge of Dynatrace, Qualys or other technical data sources (an asset);
Produce technical standards and act as a consultant to the teams.

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