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Cogeco Connexion

Specialist, Provisioning

Burlington, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Our culture lifts you up - there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type

Regular

Job Description

Engineer, Provisioning

Job Summary

Responsible for assisting design, development, implementing and maintaining of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations applications and their associated operating systems and databases. Responsible for Application Administration of CPE activation, provisioning, and operations platforms applications supporting all Atlantic Broadband. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and similar services, and general oversight of the regional provisioning environment. The ideal candidate will have extensive experience with the HSD environment, Cable TV infrastructure, protocols such as DHCP, TFTP, DOCSIS provisioning and network troubleshooting, the ability to manage multiple projects, and possess excellent troubleshooting skills.

Job Responsibilities

Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours.
Monitor and manage Cisco CNR/PNR IP address provisioning
Monitor and manage Cisco RDU/PCP device provisioning
Monitor and manage Cisco DPE TFTP service
Monitor and manage regional IP assignment an usage as related to HSD services
Proactively anticipate service needs and changes and react accordingly.
Work with other regional Provisioning engineers to provide support and backup
Assist with the development, analysis, configuration, and implementation of service changes.
Project planning, including cost analysis and timeline estimates
Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues
Working with other regional engineers in testing of new products and services
Work with vendors and other third-parties as necessary for product support and integration
Participate in future technology direction discussions leveraging experience and active research
Documentation of systems and application design and configuration
Participate in off-hours maintenance as necessary

Job Qualifications

Good understanding of DOCSIS, QAM Video, IP Video, Packet Cable
Understanding of eMTA, cable modems and ONT operations
Knowledge of control platforms (DAC, DNCS, CMTS, OLT, vCMTS)
Knowledge of general networking and IPV6
Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
5+ years in the Cable/MSO environment or similar industry
Working experience with DOCSIS provisioning
Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS
Understanding of network connectivity and troubleshooting
Availability to resolve urgent provisioning environment problems outside of business hours.
Clear and effective communication skills, both written and spoken
Ability to thrive in a dynamic, fast-paced environment.
Exceptional analytical and technical aptitude.
Great organizational, time management, and problem-solving skills.

Preferred Qualifications

Experience with daily operation of Cisco CNR/PRN and RDU/PCP
Experience building and understanding Cable Modem configuration files
Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
Experience with configuration of CPE using the TR-069 and related specifications
MySQL, Perl, PHP, BASH, LAMP/SAMP
Experience with PacketCable and SIP
Experience with SNMP
Experience with troubleshooting tools such as Wireshark
Advanced Linux experience
Working experience with MySQL, MongoDB
Experience with VM

You’ll Benefit From

Flexibility: Yes, we think that what you do matters. At work and at home.
Fun: We laugh a lot, it makes every day brighter.
Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
Benefits: We’ve got you covered.
Career Evolution: Join us and we will give you the tools to achieve your career goals!
Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

Location :

Burlington, ON

Company

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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More about this job

Responsibilities

Administer, configure, monitor, and maintain customer-premises equipment activation and provisioning applications and related systems supporting high-speed data and other services. Troubleshoot service issues, support regional teams and vendors, implement service changes, document systems, and participate in project planning and after-hours maintenance.

Requirements

Requires at least five years of experience in the cable, multiple-system-operator, or a similar environment, along with working experience in DOCSIS provisioning and knowledge of cable infrastructure, networking, and relevant protocols. Candidates should have strong troubleshooting, analytical, communication, organizational, and time-management skills, and be available to resolve urgent issues outside normal business hours.

Skills

DOCSIS Provisioning
Cable Network Infrastructure
DHCP
DNS
SNMP
TFTP
TCP/IP Networking
IPv6
Linux Administration
Network Troubleshooting
Cisco CNR/PNR
Cisco RDU/PCP
MySQL
PacketCable
Wireshark
Project Planning

Benefits

Discounted Services
Competitive Compensation
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

DOCSIS
Cable Television Infrastructure
High-Speed Data
Customer-Premises Equipment
Provisioning
Cisco CNR/PNR
Cisco RDU/PCP
Cisco DPE
DHCP
DNS
SNMP
TFTP
TCP/IP
IPv6
QAM Video
IP Video
PacketCable
SIP
TR-069
Linux
MySQL
MongoDB
Perl
PHP
BASH
LAMP/SAMP
Wireshark
Network Troubleshooting
Cable Modems
ONT

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