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Added 1 day ago
CC
Technician, Customer and Network Support
Cogeco Connexion
Pembroke, ON
- Full-time
Participate in the Network Technician evening and weekend on-call rotation
Added 1 day ago
C
Technician, Customer and Network Support
Cogeco
Pembroke, ON
- Full-time
Participate in the Network Technician evening and weekend on-call rotation
Added 5 days ago
XI
Manager, Field Operations ON W
Xplore Inc.
Canada
- Full-time
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.…
Added 5 days ago
P
Mechanical Laboratory Technician
PLP
Montreal, QC
- Full-time
Cable television and broadband service providers
Added 6 days ago
S
Field Services Technician
SaskTel
Canora, SK
- Full-time
Coordinates, installs, rearranges, maintains, removes, tests and repairs voice and broadband equipment, wiring, associated hardware, applications and outside plant facilities for…
Added 10 days ago
BU
Broadband Construction Technician
Brandon University
Brandon, MB
- Full-time
Responsible for all aspects of construction, installation, and repair of the broadband infrastructure with a focus on providing an exceptional customer experience.
Added 11 days ago
TC
Radio Service Technician
Tridon Communications
AB · Calgary, AB
- Full-time
The Radio Technician is responsible to program, install, test, troubleshoot, and repair communications equipment at the repair centre and job site. Radio Technicians who are certified for…
Added 12 days ago
Broadband Construction Technician
Westman Communications Group
Brandon, MB
Responsible for all aspects of construction, installation, and repair of the broadband infrastructure with a focus on providing an exceptional customer experience.
Added 14 days ago
PC
Field Service Technician II - 174567 - 174933 - 175202
Piper Companies
Saint-Paul, NB · St.-Paul, NB
- Full-time
Keywords: field service technician, FST, FST II, field service technician II, radio technician, communications technician, wireless technician, two-way radio, 2-way radio, RF, radio…
Added 17 days ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
Maintain active availability in assigned 8x8 contact-center queues and respond to customer, field technician, Sales, and internal support requests through approved channels in a timely,…
Added 17 days ago
SM
Intermediate IT/VoIP Support Technician
Starport Managed Services Inc.
Charlottetown, PE
- Full-time
We are looking for a service-oriented Intermediate IT/VoIP Support Technician to support remote client users and environments while striving to achieve and surpass our service level…
Added 19 days ago
XI
Field Operations Technician
Xplore Inc
Charlottetown, PE · Summerside, PE
- Full-time
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.…
Added 22 days ago
AC
Broadband Technician
Access Communications
North Battleford, SK
- $34.23 to $46.21 CAD / hour
- Full-time
We have an exciting opportunity for a Broadband Technician in North Battleford, SK.
Added 24 days ago
PT
Two Way Radio Communications Service Technician
Ptp Telecommunications
Field, BC
- $26.06 CAD / hour
- Full-time
Two Way Radio Communications Field Service Technician
Added 1 month ago
VN
Production Technician 3
Vecima Networks Inc.
Saskatoon, SK
- Full-time
…future-ready software, services, and integrated platforms that power broadband and video streaming networks, monitor and manage transportation, and transform experiences in homes,…
Added 1 month ago
CC
Supervisor, Field Operations
Cogeco Connexion
Windsor, ON
- Full-time
Completion of the Society of Cable Television Engineers endorsed NCTI Broadband Service Technician certification, is preferred.
Added 1 month ago
C
Supervisor, Field Operations
Cogeco
Windsor, ON
- Full-time
● Completion of the Society of Cable Television Engineers endorsed NCTI Broadband Service Technician certification, is preferred.
Added 1 month ago
ES
Accounting Technician - Starlink
EnerStar Solutions
Medicine Hat, AB
- Full-time
…integration with Starlink, the most reliable and efficient high-speed broadband internet powered by the newest Low Earth Orbit satellites, will help you connect from the most remote…
Added 1 month ago
BC
Field Service Technician Toronto, ON
BearCom Canada
Toronto, ON · North York, ON
- Full-time
As a Senior Field Service Technician with BearCom, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public…
Added 1 month ago
TC
Communications Technologist
Tridon Communications
AB
- Full-time
Install, maintain, and repair of broadband satellite systems
Added 1 month ago
TC
Communications Technologist
Tridon Communications
AB
- Full-time
Install, maintain, and repair of broadband satellite systems
Added 1 month ago
TC
Communications Technologist
Tridon Communications
Fort McMurray, AB
- Full-time
Install, maintain, and repair of broadband satellite systems
Added 1 month ago
Technician - Advanced, Business Technician I, Bell Canada
Bell
Mississauga, ON
Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
Added 1 month ago
B
Field Service Technician Toronto, ON
BearCom
Toronto, ON
- $25.38 to $32.5 CAD / hour
- Other
As a Senior Field Service Technician with BearCom, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public…
Added 1 month ago
B
Field Service Technician Toronto, ON
BearCom
Toronto, ON
- $25.38 to $32.5 CAD / hour
- Other
As a Senior Field Service Technician with BearCom, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public…

Cogeco Connexion

Technician, Customer and Network Support

Pembroke, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Our culture lifts you up - there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type

Regular

Job Description

POSITION SUMMARY:

In accordance with established procedures, policies, standards, and available tools, the incumbent is responsible for providing installation and service to all Cogeco subscribers within a designated area. The incumbent is expected to deliver and install Cogeco’s products and services in a timely and professional manner. This consists of, but is not limited to, installation calls including connections, adds, moves, changes, and deletions of services, and minor service-related work. The incumbent will also be responsible for supporting network-related activities, including reactive maintenance, outages, and special projects. This role requires work all performed in a manner that ensures the highest level of customer service, both in the home and network.

Customer Facing / Residential Responsibilities

Performs, but not limited to, repairs & installations, connections, service additions, and disconnections of all Cogeco services as they relate to Residential installations and service.
Responds to and resolves customer-reported service problems involving all Cogeco services provided to our customers in a safe and controlled manner.
Is responsible for the daily coordination of work with our internal business partners to ensure customers’ expectations are being met.
Educates customers on the use of all Cogeco products and services.
Works with other technical staff as required to ensure the correction of customer problems in an effective and timely manner.
Operates and understands the use of test equipment related to the maintenance of 2-way coaxial and fibre systems, including network analyzers, signal level meters, and leakage monitors etc.
Ensures the vehicle, test equipment, and other assigned tools and equipment are maintained in excellent condition.
Escalates issues as required to the appropriate Cogeco department or supplier and ensures follow-up of outstanding issues.
Attends Cogeco and Industry training and developmental events to maintain technical skills and knowledge.
Performs other duties/tasks as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

Network Responsibilities

Assist NFT in installing, maintaining, and repairing active, passive, and optical network equipment and devices in the network as capacity permits
Participate in special network-related projects as required (mid-splits, upgrades)
Responds to network outages and completes required repairs in an effective and timely manner, when required
Participate in the Network Technician evening and weekend on-call rotation

Essential Qualifications

ACADEMIC TRAINING

College diploma in Electronics, preferably to the Technician or Technologist level or equivalent with formal CATV, Telecommunications, or related technical training.
NCTI or SCTE training is an asset

Work Experience

Minimum 2 years of experience in telecommunications.
Minimum of 2 years relevant commercial installation experience.

SPECIFIC COMPETENCIES

General understanding of broadband, cable telecommunications, or Internet industries and technology preferred.
Demonstrated knowledge and commitment to following and encouraging safe work practices.
Strong interpersonal and customer service focus.
Must be people and team-oriented and have demonstrated ability to communicate clearly, verbally, and in writing.
Detail-oriented and possess sound organizational, problem-solving, analytical, and reporting skills.
Superior organizational and analytical skills with the ability to independently manage multiple priorities.
Must be PC literate, and must have a good working knowledge of the Internet and Google Suite
Self-motivated and able to work independently and take initiative in identifying and resolving problems.
Valid Ontario driver’s license and eligibility to drive Cogeco vehicles.

PHYSICAL DEMANDS AND VISUAL ACUITY

Network Standby/On-Call rotation required
Ability to lift up to 70 lbs
Must satisfy the visual acuity test requirements (ie: depth perception, colour, distance, and peripheral vision)

At Cogeco, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals wishing to join our company, regardless of cultural and individual differences. We strive to build teams which reflect the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

Location :

Pembroke, ON

Company

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

Apply About employer

More about this job

Responsibilities

Install, repair, and maintain residential telecommunications services, resolve customer-reported issues, and educate customers on products and services. Support network maintenance, outage repairs, and special projects, while coordinating with internal teams and following safety procedures.

Requirements

Requires a college diploma in electronics or equivalent formal technical training, with telecommunications experience and at least two years of relevant commercial installation experience. Candidates should have strong customer service, communication, organizational, and troubleshooting skills, a valid Ontario driver’s license, and the ability to lift up to 70 pounds and participate in on-call rotations.

Skills

Telecommunications Installation
Residential Customer Service
Cable and Fiber Network Maintenance
Troubleshooting and Repairs
Network Outage Response
Coaxial and Fiber Testing
Customer Education
Safety Compliance
Problem-Solving
Analytical Skills
Organization and Prioritization
Written and Verbal Communication
Teamwork
Google Suite
Independent Work
Valid Ontario Driver’s License

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Broadband
Cable Television
CATV
Fiber Optics
Coaxial Systems
Network Maintenance
Network Outages
Residential Installation
Service Repairs
Active Network Equipment
Passive Network Equipment
Optical Network Equipment
Network Analyzers
Signal Level Meters
Leakage Monitors
NCTI
SCTE
Google Suite
Internet
Customer Service
Health and Safety
Personal Protective Equipment
On-Call Rotation
Commercial Installation

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