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Added 1 hour ago
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Account Manager, Group Benefits
NFP, an Aon company (Canada)
Kitchener, ON
- Full-time
We’re looking for an Account Manager who will join as a key member of the group benefits service team. The AM will work autonomously and in collaboration with consultants and fellow AMs to…
Added 3 hours ago
T
PIA Client Service Associate
TD
Mississauga, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
T
PIA Client Service Associate
TD
Regina, SK
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 hours ago
WC
Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 4 hours ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 5 hours ago
GP
Associé Gestion des Partenariats / Partner Account Associate
Global Payments Inc.
Toronto, ON · Montreal, QC
- Full-time
…opportunities and create lasting value for clients, partners and the business. Your work will directly influence how Global Payments brings innovative payment and technology solutions to…
Added 6 hours ago
WC
(CAN) Manager, Specialty Compliance and Ethics - IF– Level II Testing & Monitoring
Walmart Canada
Mississauga, ON
- Full-time
Additionally, you will be expected to leverage your knowledge of the business, processes and systems to collect and analyze data and documentation and maintain clear complete workpapers and…
Added 7 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 11 hours ago
A
Analyst/Associate, Corporate Banking, Structuring and Execution Team
ATB
Calgary, AB
- Full-time
Analyze financial statements, project metrics, and industry benchmark data to identify key business drivers and risk factors.
Added 12 hours ago
RD
Administrative Assistant
RBC Dominion Securities
Coquitlam, BC
- Full-time
The RBC Dominion Securities branch located in Coquitlam is seeking an Associate to provide trading support to a successful Equity, Options, and Futures Broker. You will be responsible for…
Added 12 hours ago
RD
Senior Associate
RBC Dominion Securities
Vaughan, ON
- Full-time
…invaluable internal and external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remains up-to-date and…
Added 13 hours ago
A
Associate Account Executive
Aon
Toronto, ON
- Full-time
Associate Account Executive; Construction Services Group [CSG]
Added 13 hours ago
TC
Financial Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $61,582.5 to $86,215.5 CAD / year
- Full-time
We’re looking for a Financial Analyst to play a key role in shaping inventory and gross margin insights for a multi‑billion-dollar retail business. This role works closely with Finance and…
Added 13 hours ago
A
Account Executive - Surety
Aon
Calgary, AB
- Full-time
Collaborating with Associate Account Executives to ensure accurate and timely bond execution and delivery
Added 13 hours ago
A
Account Executive - Surety
Aon
AB · Edmonton, AB
- Full-time
Collaborating with Associate Account Executives to ensure accurate and timely bond execution and delivery
Added 13 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Yellowknife, NT
- $15 CAD / hour
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 13 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
- $15 CAD / hour
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 13 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
- $15 CAD / hour
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 13 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 13 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
New Westminster, BC
- $15 CAD / hour
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 13 hours ago
CC
Loyalty Program Associate Specialist
Canon Canada
Brampton, ON
- Full-time
Loyalty Program Associate Specialist - Hybrid
Added 13 hours ago
WC
Customer Service Manager
Walmart Canada
Oshawa, ON
- $15 CAD / hour
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 14 hours ago
R
Senior Associate
RBC
Vaughan, ON
- Full-time
…invaluable internal and external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remains up-to-date and…
Added 14 hours ago
R
Administrative Assistant
RBC
Coquitlam, BC
- Full-time
The RBC Dominion Securities branch located in Coquitlam is seeking an Associate to provide trading support to a successful Equity, Options, and Futures Broker. You will be responsible for…
Added 15 hours ago
RB
Administrative Assistant
Royal Bank of Canada
BC · COQUITLAM, British Columbia
- Full-time
The RBC Dominion Securities branch located in Coquitlam is seeking an Associate to provide trading support to a successful Equity, Options, and Futures Broker. You will be responsible for…

Cogeco

Associate, Hybrid Retail

Sarnia, ON, Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Experience: Minimum 1- 3 years of Sales and Customer service experience.
Posting language: English
Posted: Sep 30, 2026

Original job description

Our culture lifts you up - there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

In accordance with established procedures, policies and available tools, the successful candidate is responsible for handling inbound traffic in store and outbound calls from all Cogeco systems in a timely and professional manner. The mandate is to maximize all sales opportunities, resolve customer issues and ensure an optimal level of quality customer service.

This role places a major focus on providing efficient and friendly service to customers who visit the Cogeco retail store. The duties include but are not limited to: actively promoting Company products and services at every opportunity, identifying sales opportunities, and providing an optimal level of professional service to all customers. The expectation of this position is that agents are highly driven and consistently working to achieve and exceed their targets. The Specialist thrives on competition and achievement and is determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales opportunities.

This is a part-time opportunity that requires flexible weekend and evening availability.

RESPONSIBILITIES:

Actively focuses on selling, upgrading and promoting Cogeco products & services. Provides professional services and solutions to meet customer needs. Schedules and inputs order requests using the compliance tools necessary.
Delivers face to face customer interaction that will entice customers to select Cogeco as their sole provider of Cable TV, Internet and phone services.
Highlights the features and benefits of all Cogeco products and services by confidently demonstrating sales behaviours as trained.
Promotes and up-sells products and services with both new and existing customers being agile to execute various sales techniques to maximize sales opportunities.
Responsible for calling various outbound customer lists to maximize sales opportunities
Makes every effort to retain customers who express their wish to cancel their subscription or reduce their level of service. Is upfront in all of their dealings with customers. Is proactive, sincere and empathetic when responding to customers’ questions or issues.
Resolves billing inquiries and service discrepancies. Credits and debits customer accounts. Initiates customer refunds for all systems and submits to supervisor for approval.
Responsible for accurate data input using prescribed applications and processes for all customers’ add move and change requests.
Responsible for asset management: returns, exchanges, distribution of all Cogeco equipment while at the storefront.
Actively participates in corporate initiated selling skills training as well and new procedural enhancements as part of the position requirements.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
Assist with other departmental requests as required and performs special projects as assigned.
Assist with other storefronts in alternate locations if required.

ACADEMIC TRAINING:

High school
Post-secondary education preferred

WORK EXPERIENCE:

Minimum 1- 3 years of Sales and Customer service experience.

SPECIFIC COMPETENCIES:

Strong communication skills (written and verbal).
Performance at a high standard and consistently meets/exceeds all Key Performance Indicator (KPI) expectations.
As an ambassador of Cogeco, demonstrates high level interpersonal skills with a winning customer service attitude and professional communication etiquette and appropriate presentation as per our departmental dress code policy and guidelines.
Proven ability to easily build genuine connections with our customers.
Highly organized and detail oriented with the ability to identify, analyze, resolve and/or escalate customer inquiries or issues.
Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Basic accounting knowledge is an asset.
Demonstrate the ability to navigate between multiple applications while continuing to engage the customer.
Flexibility required with respect to hours of work as they may be required to work rotating schedules which include and are not limited to days/evenings/weekends/general holidays. Hours may be subject to change as business needs evolve.
Prior face to face & outbound sales experience is required. Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
Experience in google suite applications is preferred.

PHYSICAL DEMANDS:

Considerable amount of time standing and occasional lifting (at least 20 lbs.) is required.

You’ll benefit from:

Flexibility: yes, we think that what you do matters. At work and at home.
Fun: we laugh a lot, it makes every day brighter.
Discounted services: we provide amazing services to our clients, and you’ll get them at home, because you deserve them.
Rewarding Pay: let’s be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
Benefits: we’ve got you covered.
Career Evolution: join us and we will give you the tools to achieve your career goals!
Technology: you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

Location :

Sarnia, ON

Company :

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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More about this job

Responsibilities

Promote, sell, and upgrade Cogeco products and services through in-store interactions and outbound calls, while meeting sales targets and retaining customers. Resolve customer service and billing issues, process orders and account changes, manage equipment, and maintain accurate records.

Requirements

A high school education is required, with post-secondary education preferred, along with 1–3 years of sales and customer service experience and prior face-to-face and outbound sales experience. Candidates should have strong communication and customer service skills, be comfortable using PCs and Windows applications, and be available for flexible rotating shifts, including evenings, weekends, and holidays.

Skills

Sales
Customer Service
Face-to-Face Sales
Outbound Calling
Customer Retention
Communication
Interpersonal Skills
Problem Solving
Organization
Attention to Detail
Account Management
Data Entry
Windows Applications
Google Suite
Sales Target Achievement
Adaptability

Benefits

Discounted Services
Attractive Compensation
Benefits
Career Development
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Cogeco Products And Services
Retail Store
Sales
Customer Service
Outbound Calls
Sales Opportunities
Customer Retention
Billing Inquiries
Account Credits And Debits
Customer Refunds
Order Processing
Customer Account Changes
Asset Management
Equipment Returns And Exchanges
Sales Training
Key Performance Indicators
Windows Environment
Google Suite
Health And Safety
Rotating Schedules

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