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Cogeco

Specialist, Provisioning

Burlington, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Our culture lifts you up - there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

Engineer, Provisioning

Job Summary

Responsible for assisting design, development, implementing and maintaining of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations applications and their associated operating systems and databases. Responsible for Application Administration of CPE activation, provisioning, and operations platforms applications supporting all Atlantic Broadband. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and similar services, and general oversight of the regional provisioning environment. The ideal candidate will have extensive experience with the HSD environment, Cable TV infrastructure, protocols such as DHCP, TFTP, DOCSIS provisioning and network troubleshooting, the ability to manage multiple projects, and possess excellent troubleshooting skills.

Job Responsibilities

Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software

Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours.

Monitor and manage Cisco CNR/PNR IP address provisioning

Monitor and manage Cisco RDU/PCP device provisioning

Monitor and manage Cisco DPE TFTP service

Monitor and manage regional IP assignment an usage as related to HSD services

Proactively anticipate service needs and changes and react accordingly.

Work with other regional Provisioning engineers to provide support and backup

Assist with the development, analysis, configuration, and implementation of service changes.

Project planning, including cost analysis and timeline estimates

Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues

Working with other regional engineers in testing of new products and services

Work with vendors and other third-parties as necessary for product support and integration

Participate in future technology direction discussions leveraging experience and active research

Documentation of systems and application design and configuration

Participate in off-hours maintenance as necessary

Job Qualifications:

Good understanding of DOCSIS, QAM Video, IP Video, Packet Cable

Understanding of eMTA, cable modems and ONT operations

Knowledge of control platforms (DAC, DNCS, CMTS, OLT, vCMTS)

Knowledge of general networking and IPV6

Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)

Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls

Comprehension of the DHCP, DNS, SNMP, and TFTP protocols

5+ years in the Cable/MSO environment or similar industry

Working experience with DOCSIS provisioning

Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS

Understanding of network connectivity and troubleshooting

Availability to resolve urgent provisioning environment problems outside of business hours.

Clear and effective communication skills, both written and spoken

Ability to thrive in a dynamic, fast-paced environment.

Exceptional analytical and technical aptitude.

Great organizational, time management, and problem-solving skills.

Preferred Qualifications:

Experience with daily operation of Cisco CNR/PRN and RDU/PCP

Experience building and understanding Cable Modem configuration files

Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications

Experience with configuration of CPE using the TR-069 and related specifications

MySQL, Perl, PHP, BASH, LAMP/SAMP

Experience with PacketCable and SIP

Experience with SNMP

Experience with troubleshooting tools such as Wireshark

Advanced Linux experience

Working experience with MySQL, MongoDB

Experience with VM

You’ll benefit from:

Flexibility: Yes, we think that what you do matters. At work and at home.
Fun: We laugh a lot, it makes every day brighter.
Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
Benefits: We’ve got you covered.
Career Evolution: Join us and we will give you the tools to achieve your career goals!
Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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More about this job

Responsibilities

The Provisioning Specialist is responsible for the administration, maintenance, and monitoring of enterprise-wide CPE activation and provisioning platforms. They will collaborate with regional teams to troubleshoot service issues and participate in the full life-cycle of systems engineering activities.

Requirements

Candidates must have 5+ years of experience in the Cable/MSO environment with strong knowledge of DOCSIS, network protocols, and troubleshooting tools. Proficiency in Linux, Cisco provisioning platforms, and the ability to provide after-hours support is required.

Skills

DOCSIS
Provisioning
Network troubleshooting
Cisco CNR
Cisco RDU
Linux
TCP/IP
DHCP
TFTP
SNMP
MySQL
Bash
PacketCable
SIP
Wireshark
IPV6

Benefits

Discounted services
Career development
Health and well-being support
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

DOCSIS
Provisioning
Cisco CNR
Cisco RDU
Linux
TCP/IP
DHCP
TFTP
SNMP
MySQL
Bash
PacketCable
SIP
Wireshark
IPV6
Cable TV infrastructure
Network troubleshooting
QAM Video
eMTA
CMTS
OLT
vCMTS
LAN/WAN
NFS
FTP
MongoDB
VM
Systems engineering
TechOps
ASG

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