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Added 40 mins ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 40 mins ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
Eaton’s Electrical sector is currently seeking a Power System Automation Specialist. This position can be based at one of our listed Eaton location in Ontario, Quebec or Nova Scotia and…
Added 40 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Chantecaille
Holt Renfrew
Vancouver, BC
- Full-time
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and…
Added 55 mins ago
FC
Group Underwriter Level II
First Canadian Financial Group
Edmonton, AB
- Full-time
We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that…
Added 1 hour ago
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Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
Development and training through our internal learning programs
Added 1 hour ago
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Automotive Sales Consultant
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Development and training through our internal learning programs
Added 1 hour ago
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Automotive Sales Representative
Pfaff Automotive Partners Inc.
Vaughan, ON
- Full-time
Development and training through our internal learning programs
Added 1 hour ago
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Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
Development and training through our internal learning programs
Added 1 hour ago
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Automotive Sales & Finance Consultant
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
Development and training through our internal learning programs
Added 1 hour ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
This position is responsible for new account development and/or expanding existing accounts within an established geographic territory.
Added 1 hour ago
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Specialist, Corporate Security
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 1 hour ago
EC
Automotive Consumer Affairs Specialist - Tier 3 (On-Site)
Enigma Corporation
Chatham-Kent, ON · Chatham, ON
- Full-time
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll…
Added 1 hour ago
BA
FIRST IMPRESSIONS REPRESENTATIVE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
A commitment to continuous learning and professional development
Added 2 hours ago
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Admin Supervisor
Cheswold Park Hospital
Halifax, NS
- Full-time
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also…
Added 2 hours ago
CC
Specialist, Retention - Hybrid
Cogeco Connexion
Hamilton, ON
- Full-time
The Retention Specialist position is a hybrid role based out of our Burlington, ON office working remotely with 2 in-office days per month (subject to change in accordance with Cogeco’s…
Added 2 hours ago
A
Power Infrastructure & Geotechnical Engineering Leader
Arup
Calgary, AB
- Full-time
…engineering team in Canada. The role will have a strong focus on the development and delivery of power and energy infrastructure, while providing opportunities to contribute specialist…
Added 2 hours ago
CC
Specialist, Retention - Hybrid
Cogeco Connexion
Burlington, ON
- Full-time
The Retention Specialist position is a hybrid role based out of our Burlington, ON office working remotely with 2 in-office days per month (subject to change in accordance with Cogeco’s…
Added 2 hours ago
CC
Specialist, Sales
Cogeco Connexion
Burlington, ON
- Full-time
In accordance with established procedures, policies and available tools, the Sales Specialist is responsible for handling inbound and outbound calls in a timely and professional manner. The…
Added 3 hours ago
Specialist Trainer
BHP
Canada
In Canada, our presence is growing with the development of one of the most significant potash projects in the world: Jansen. This project reflects our long-term commitment to…
Added 3 hours ago
UH
Clinical Extern, Nursing
Unity Health Toronto
Toronto, ON
- Temporary
…changing environment in interprofessional teams to advocate for and promote wellness while ensuring the delivery of safe, quality care. The Clinical Extern will develop their competencies…
Added 3 hours ago
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Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works…
Added 3 hours ago
UO
Employer Relations Specialist, Haskayne School of Business
University of Calgary
Calgary, AB
- Volunteer
The Employer Relations Specialist (ERS) in the Haskayne School of Business (HSB) is a member of the Student Services team and reports to the Manager, Career & Life Design. The scope of the…
Added 3 hours ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Financial Reporting, and will support the financial reporting team who are responsible for providing consultation and support services to the…
Added 3 hours ago
Simulation Technician, Academic Health Science
University of Saskatchewan
Saskatoon, SK
Primary Purpose: To serve as a Lead Simulation Technician (ST) while working as an independent and collaborative interdisciplinary team member. The Lead ST coordinates the communication,…
Added 3 hours ago
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Mechanical Fitter - Maroochydore
Unitywater
Sunshine Coast, BC
- Full-time
Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, access to a dedicated learning program and…

Cogeco

Specialist, Sales

Burlington, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 1-3 years’ experience in a sales and customer service environment preferably in the call center industry required.
Posting language: English
Posted: Oct 27, 2026

Original job description

Our culture lifts you up - there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

In accordance with established procedures, policies and available tools, the Sales Specialist is responsible for handling inbound and outbound calls in a timely and professional manner. The mandate is to maximize all sales opportunities, resolve customer issues and ensure an optimal level of quality customer service while also proactively seeking sales opportunities through outbound calling. The expectation of this position is that agents are highly driven and consistently working to achieve and exceed their targets. The Sales Specialist thrives on competition and achievement and is determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales opportunities.

This is a province-wide, remote (WFH) opportunity.

RESPONSIBILITIES:

Promotes and up-sells products and services with each customer contact for new and existing customers and processes the order.
Answers customer phone inquiries. Offers customized solutions and options while responding to questions or problems that are raised by the customer while meeting and/or exceeding departmental quality and sales targets.
Highlights the features and benefits of our HSI, Telephony, CATV and Professional Services products and confidently handles competitive issues with an approach that will incite customers to choose Cogeco as their exclusive service provider.
Makes all required efforts to retain customers that express their intent to cancel their subscription or downgrade their services
Responsible for calling various outbound customer lists to maximize sales opportunities to solicit new sales, renew contracts, upsell to existing customers and to follow up with existing and potential customers regularly.
Responsible for accurate data input using prescribed applications and processes for all customers’ add, move, and change requests.
Resolves billing inquiries and service discrepancies. Credits and debits customer accounts. Initiates customer refunds for all systems and submits to supervisor for approval.
Assists with other departmental requests as required and performs special projects as assigned.
Actively participates in corporate initiated selling skills training as well and new procedural enhancements as part of the position requirements.
Efficiently handles, troubleshoots and resolves escalated customer inquiries for all systems.
Offers customized solutions and options while responding to questions and problems while demonstrating soft skills.
Deals with customers calling to downgrade or disconnect Cogeco services for competitive reasons, perceived value or price, technical or customer service related issues. Works to effectively resolve customer issues, builds value in Cogeco’s products and services by communicating the advantages and benefits over the competition. In addition, the incumbent will handle all types of Customer calls as required.
As part of their work, employees must take all necessary measures to ensure their own health and safety. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
This is a province wide (Ontario) opportunity with the option to be a permanent home-based sales agent or hybrid sales agent (mixed schedule of home-based and office-based).

ACADEMIC TRAINING:

High school diploma required.
Post-secondary education preferred

WORK EXPERIENCE:

Minimum 1-3 years’ experience in a sales and customer service environment preferably in the call center industry required.

SPECIFIC COMPETENCIES:

Strong communication skills (written and verbal).
Proven customer service skills, superior first call resolution skills.
Performance at a high standard and consistently meets all KPI expectations.
Demonstrated interpersonal skills with a winning customer service attitude and professional phone and digital communication etiquette. and appropriate presentation as per our departmental dress code policy and guidelines
Detail oriented with the ability to analyse and troubleshoot customer issues.
Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Prior inbound / outbound sales and/or telephone sales experience is required. Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
Experience in google suite applications is preferred.
General understanding of broadband, telecom, cable and internet industries is an asset.
Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts in a 24/7 environment including days, evenings, weekends and general holidays. Hours of work are subject to change as business needs evolve.

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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More about this job

Responsibilities

The Sales Specialist is responsible for handling inbound and outbound calls to maximize sales opportunities, resolve customer issues, and provide high-quality service. They must promote and upsell products while maintaining accurate customer records and meeting departmental performance targets.

Requirements

Candidates must have a high school diploma and 1-3 years of experience in a sales or customer service call center environment. Strong communication skills, technical proficiency in Windows, and the ability to work rotating shifts in a 24/7 environment are required.

Skills

Sales
Customer service
Inbound calling
Outbound calling
Upselling
Conflict resolution
Communication skills
Data entry
Troubleshooting
Windows environment
Google suite
Telephony
Broadband
Cable
Internet
Interpersonal skills

Benefits

Professional development
Personal safety

Visa sponsorship

Not detected in the job text

Keywords

Sales
Customer Service
Call Center
Inbound
Outbound
Upselling
Telephony
Broadband
Cable
Internet
Data Entry
Troubleshooting
Windows
Google Suite
KPI
Remote Work
Hybrid
Communication
Conflict Resolution
Professional Services

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