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Added 9 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
Lead development and execution of change strategies, plans, and communications that drive adoption across Copilot, Unified Employee Agent, and Agentic AI programs.
Added 2 hours ago
NF
Trainee Customer Care Agent
Neilson Financial Services
Toronto, ON
- Full-time
…international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK…
Added 2 hours ago
P
Capital Projects and Infrastructure, Infrastructure Project Finance, Director
PwC
Toronto, ON
- Full-time
Strategic Advisory – leveraging analytics to help clients make key strategic decisions such as entering a new market, evaluating a new infrastructure development opportunity or determining…
Added 6 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 12 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 13 hours ago
A
Software Developer
Actalent
Toronto, ON
- $24 to $33 CAD / hour
- Contract
…experiences. Drive AI-powered innovations through our Amanda agent an intelligent recomm engine that surfaces high-converting advertising opportunities for book publishers and the Books Ads…
Added 15 hours ago
S
Software Engineer, Back-End - Mail (Canada)
Superhuman
Remote, Canada
- $150,000 to $192,000 USD / year
- Full-time
- Remote
…APIs that serve every client. That architecture is what makes agent-based features, like meeting notes and scheduling agents, possible without slowing the product down. You’ll work in Go,…
Added 17 hours ago
TC
Loss Prevention Store Security Agent
TJX Canada – Winners, Marshalls, HomeSense
London, ON
- $37,590 to $52,626 CAD / year
- Full-time
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Added 17 hours ago
Systems Administrator 3
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Factors influencing this decision include qualifications and market conditions for the role
Added 18 hours ago
CC
Specialist, Sales
Cogeco Connexion
Burlington, ON
- Full-time
…connections. Each employee is a part of what makes us unique on the market: agile and…
Added 18 hours ago
AC
Allstate Sales Agent Trainee -
Allstate Canada
Toronto, ON
- Full-time
Become an Allstate Sales Agent Trainee: Kickstart Your Sales Career with Unlimited Earning Potential
Added 19 hours ago
C
Specialist, Sales
Cogeco
Burlington, ON
- Full-time
…connections. Each employee is a part of what makes us unique on the market: agile and…
Added 19 hours ago
P
Financial Reporting and Tax Compliance, Senior Manager (Bilingual FR/EN)
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Montreal, QC · Quebec, QC
- Full-time
Identify gaps in the market and spot opportunities to create value propositions
Added 20 hours ago
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Agent de liaison médicale, Néphrologie / Medical Science Liaison, Nephrology
Otsuka Canada Pharmaceutical Inc.
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- Full-time
M.D., Pharm. D., Ph. D. ou un équivalent avec un minimum de 3 à 5 années d’expérience sur le terrain à titre d’agent de liaison en sciences médicales, de conseiller médical ou autres…
Added 20 hours ago
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AI Architect-Governance & Delivery Lead
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- Full-time
…applied consistently, safely, and effectively across the software development lifecycle, with a focus on production delivery value rather than theoretical…
Added 20 hours ago
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Global Sales Incentive Plan Analyst
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Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
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Stay current on emerging business issues and global labor market trends to determine strategic implications for incentives and performance.
Added 20 hours ago
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Advanced Excel skills; Power BI/DAX and AI agent development are strong pluses
Added 20 hours ago
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Data & AI Transformation Director
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Support pursuits, proposals, executive presentations, and solution development activities.
Added 21 hours ago
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DevOps Consultant, Application Development
CIBC
Toronto, ON
- Full-time
You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation journey. As a DevOps Consultant you will be joining CIBC’s ASG…
Added 21 hours ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
London, ON · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 21 hours ago
Customer Experience Lead
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Calgary, AB
Embraces Company initiatives and acts as a change agent to ensure directives are met.
Added 22 hours ago
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Product Marketing Agent – Glass Hardware & Glazing
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Montreal, QC
- Full-time
We are currently looking for a Product Marketing Agent to join our team. The product marketing agent will report to the Product Manager and will assist him in the management of product…
Added 22 hours ago
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Agentic AI Architect
Tiger Analytics
Canada
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…business value and leadership has been recognized by various market research firms, including Forrester and…
Added 23 hours ago
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Product Marketing Agent – Glass Hardware & Glazing
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
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- Full-time
We are currently looking for a Product Marketing Agent to join our team. The product marketing agent will report to the Product Manager and will assist him in the management of product…

Cogeco

Specialist, Sales

Burlington, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 1-3 years’ experience in a sales and customer service environment preferably in the call center industry required.
Posting language: English
Posted: Oct 27, 2026

Original job description

Our culture lifts you up - there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

In accordance with established procedures, policies and available tools, the Sales Specialist is responsible for handling inbound and outbound calls in a timely and professional manner. The mandate is to maximize all sales opportunities, resolve customer issues and ensure an optimal level of quality customer service while also proactively seeking sales opportunities through outbound calling. The expectation of this position is that agents are highly driven and consistently working to achieve and exceed their targets. The Sales Specialist thrives on competition and achievement and is determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales opportunities.

This is a province-wide, remote (WFH) opportunity.

RESPONSIBILITIES:

Promotes and up-sells products and services with each customer contact for new and existing customers and processes the order.
Answers customer phone inquiries. Offers customized solutions and options while responding to questions or problems that are raised by the customer while meeting and/or exceeding departmental quality and sales targets.
Highlights the features and benefits of our HSI, Telephony, CATV and Professional Services products and confidently handles competitive issues with an approach that will incite customers to choose Cogeco as their exclusive service provider.
Makes all required efforts to retain customers that express their intent to cancel their subscription or downgrade their services
Responsible for calling various outbound customer lists to maximize sales opportunities to solicit new sales, renew contracts, upsell to existing customers and to follow up with existing and potential customers regularly.
Responsible for accurate data input using prescribed applications and processes for all customers’ add, move, and change requests.
Resolves billing inquiries and service discrepancies. Credits and debits customer accounts. Initiates customer refunds for all systems and submits to supervisor for approval.
Assists with other departmental requests as required and performs special projects as assigned.
Actively participates in corporate initiated selling skills training as well and new procedural enhancements as part of the position requirements.
Efficiently handles, troubleshoots and resolves escalated customer inquiries for all systems.
Offers customized solutions and options while responding to questions and problems while demonstrating soft skills.
Deals with customers calling to downgrade or disconnect Cogeco services for competitive reasons, perceived value or price, technical or customer service related issues. Works to effectively resolve customer issues, builds value in Cogeco’s products and services by communicating the advantages and benefits over the competition. In addition, the incumbent will handle all types of Customer calls as required.
As part of their work, employees must take all necessary measures to ensure their own health and safety. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
This is a province wide (Ontario) opportunity with the option to be a permanent home-based sales agent or hybrid sales agent (mixed schedule of home-based and office-based).

ACADEMIC TRAINING:

High school diploma required.
Post-secondary education preferred

WORK EXPERIENCE:

Minimum 1-3 years’ experience in a sales and customer service environment preferably in the call center industry required.

SPECIFIC COMPETENCIES:

Strong communication skills (written and verbal).
Proven customer service skills, superior first call resolution skills.
Performance at a high standard and consistently meets all KPI expectations.
Demonstrated interpersonal skills with a winning customer service attitude and professional phone and digital communication etiquette. and appropriate presentation as per our departmental dress code policy and guidelines
Detail oriented with the ability to analyse and troubleshoot customer issues.
Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Prior inbound / outbound sales and/or telephone sales experience is required. Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
Experience in google suite applications is preferred.
General understanding of broadband, telecom, cable and internet industries is an asset.
Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts in a 24/7 environment including days, evenings, weekends and general holidays. Hours of work are subject to change as business needs evolve.

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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More about this job

Responsibilities

The Sales Specialist is responsible for handling inbound and outbound calls to maximize sales opportunities, resolve customer issues, and provide high-quality service. They must promote and upsell products while maintaining accurate customer records and meeting departmental performance targets.

Requirements

Candidates must have a high school diploma and 1-3 years of experience in a sales or customer service call center environment. Strong communication skills, technical proficiency in Windows, and the ability to work rotating shifts in a 24/7 environment are required.

Skills

Sales
Customer service
Inbound calling
Outbound calling
Upselling
Conflict resolution
Communication skills
Data entry
Troubleshooting
Windows environment
Google suite
Telephony
Broadband
Cable
Internet
Interpersonal skills

Benefits

Professional development
Personal safety

Visa sponsorship

Not detected in the job text

Keywords

Sales
Customer Service
Call Center
Inbound
Outbound
Upselling
Telephony
Broadband
Cable
Internet
Data Entry
Troubleshooting
Windows
Google Suite
KPI
Remote Work
Hybrid
Communication
Conflict Resolution
Professional Services

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