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Added 26 mins ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
…departments and is responsible for coordinating the academic and administrative aspect of the co-op and career program area(s) and other forms of experiential learning, as appropriate,…
Added 26 mins ago
HE
Sales and Marketing Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $42,000 to $45,000 CAD / year
- Full-time
Our Management Training Program provides hands-on experience across sales and marketing, leadership development, administration, and management. You’ll learn by doing, work alongside…
Added 27 mins ago
Technician, Invoicing & Deductions
Domtar Products
Montreal, QC
Overview: The Financial Transaction Support group executes transactional processes for the Corporation’s pulp and paper mill sector, in the areas of sales accounting, accounts receivable…
Added 27 mins ago
Intern - Hotel Partner Relations & Procurement
Kensington
Toronto, ON
…supporting our hotels supply vertical, while also providing hands-on support to our Sales leadership. Our teams are responsible for account management, rate competitiveness and negotiation,…
Added 41 mins ago
NC
Member Representative (Temporary)
Northern Credit Union
Wawa, ON
- Full-time
They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.
Added 41 mins ago
NC
Member Associate
Northern Credit Union
Chapleau, ON
- Full-time
The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager,…
Added 41 mins ago
NC
Member Associate
Northern Credit Union
Wawa, ON
- Full-time
The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager,…
Added 41 mins ago
EC
Strategic Development Trainee
EMCO Corporation
Hamilton, ON
- Full-time
Learn the complete sales cycle, from identifying an opportunity and preparing a quotation through order fulfillment and after-sales support.
Added 57 mins ago
DF
Member Service Representative (Part-Time - 25-30hrs)
DUCA Financial Services Credit Union Ltd.
Guelph, ON
- Part-time
Added 57 mins ago
WT
Inside Sales Representative
Woodgrove Technologies Inc.
Toronto, ON · North York, ON
- Full-time
The Inside Sales Representative is responsible for providing administrative support, preparing proposals, and proof-read contracts. They will work closely with a CRM system to integrate…
Added 1 hour ago
EC
Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
Learn the complete sales cycle, from identifying an opportunity and preparing a quotation through order fulfillment and after-sales support.
Added 1 hour ago
KP
Logisitc Operations Coordinator
Kelly Professional & Industrial
Oakville, ON
- Full-time
…delivering exceptional customer service. Working closely with sales personnel, vendors, and internal teams, you will ensure the accurate and timely handling of orders while maintaining…
Added 1 hour ago
OF
Head Trainer
Orangetheory Fitness Canada
Langley (District), BC · Langley, BC
- $40 to $60 USD / hour
- Full-time
Working hand-in-hand with the sales team to guide interested consumers, also known as intros, through their first Orangetheory workout
Added 1 hour ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Calgary, AB
- Part-time
Supporting retail sales, product displays, and inventory
Added 1 hour ago
GF
Personal Trainer - Kitchener Williamsburg
GoodLife Fitness
Kitchener, ON
- Full-time
Leveraging and promoting all GoodLife training programs to support clients on their health and fitness journeys
Added 1 hour ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Calgary, AB
- Part-time
Supporting retail sales, product displays, and inventory
Added 1 hour ago
TC
Sales Execution Coordinator
Toromont Cat
Concord, ON
- Full-time
The Sales Coordinator is responsible for effectively supporting the execution of the sales process for approved equipment deals.
Added 1 hour ago
IR
Construction Coordinator
Impact Recruitment
Surrey, BC
- Contract
Support sales coordination, including option upgrade timelines, sales-driven changes, and estimated completion dates.
Added 4 hours ago
KG
Operations Coordinator
KUTHALA GROUP
Georgetown, ON
- Full-time
…resolved promptly. The Operations Coordinator assists with administrative tasks, such as data entry, documentation, and report preparation, while supporting process improvements to enhance…
Added 7 hours ago
FC
Customer Rep-Station
FedEx Canada
SK · Corman Park, SK
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 7 hours ago
CR
Office Manager
COGIR Real Estate
Ottawa, ON
- Full-time
Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's…
Added 7 hours ago
BB
Accounts Receivable Specialist
Bosch Building Technologies North America
Vancouver, BC
- Full-time
…dispute resolution while partnering with project managers, sales teams, and customers to improve collections and reduce bad debt. The position also supports reporting, maintains accurate…
Added 7 hours ago
GW
Real Estate and Conveyancing Clerk
Gowling WLG
Hamilton, ON
- $52,750 to $68,250 CAD / year
- Full-time
…Hamilton office. Responsible for complete portfolio management of sales for recovery enforcement files, which includes continuing communications with client and lawyer for purchaser. This…
Added 8 hours ago
E
Administrative Coordinator - Government
EvertzAV
Burlington, ON
- Full-time
The Administrative Coordinator role provides support to the sales and business development teams by managing schedules, meetings, documentation, and follow-up for government sales…
Added 8 hours ago
FO
Client Services Coordinator
First Onsite Property Restoration
AB · Edmonton, AB
- Full-time
…a key role in coordinating appointments and supporting the sales team. If you're detail-oriented, responsive, and thrive in a fast-paced environment, we'd love to hear from…

Cogeco

Specialist, Sales

Burlington, ON, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 1-3 years’ experience in a sales and customer service environment preferably in the call center industry required.
Posting language: English
Posted: Oct 27, 2026

Original job description

Our culture lifts you up - there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

In accordance with established procedures, policies and available tools, the Sales Specialist is responsible for handling inbound and outbound calls in a timely and professional manner. The mandate is to maximize all sales opportunities, resolve customer issues and ensure an optimal level of quality customer service while also proactively seeking sales opportunities through outbound calling. The expectation of this position is that agents are highly driven and consistently working to achieve and exceed their targets. The Sales Specialist thrives on competition and achievement and is determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales opportunities.

This is a province-wide, remote (WFH) opportunity.

RESPONSIBILITIES:

Promotes and up-sells products and services with each customer contact for new and existing customers and processes the order.
Answers customer phone inquiries. Offers customized solutions and options while responding to questions or problems that are raised by the customer while meeting and/or exceeding departmental quality and sales targets.
Highlights the features and benefits of our HSI, Telephony, CATV and Professional Services products and confidently handles competitive issues with an approach that will incite customers to choose Cogeco as their exclusive service provider.
Makes all required efforts to retain customers that express their intent to cancel their subscription or downgrade their services
Responsible for calling various outbound customer lists to maximize sales opportunities to solicit new sales, renew contracts, upsell to existing customers and to follow up with existing and potential customers regularly.
Responsible for accurate data input using prescribed applications and processes for all customers’ add, move, and change requests.
Resolves billing inquiries and service discrepancies. Credits and debits customer accounts. Initiates customer refunds for all systems and submits to supervisor for approval.
Assists with other departmental requests as required and performs special projects as assigned.
Actively participates in corporate initiated selling skills training as well and new procedural enhancements as part of the position requirements.
Efficiently handles, troubleshoots and resolves escalated customer inquiries for all systems.
Offers customized solutions and options while responding to questions and problems while demonstrating soft skills.
Deals with customers calling to downgrade or disconnect Cogeco services for competitive reasons, perceived value or price, technical or customer service related issues. Works to effectively resolve customer issues, builds value in Cogeco’s products and services by communicating the advantages and benefits over the competition. In addition, the incumbent will handle all types of Customer calls as required.
As part of their work, employees must take all necessary measures to ensure their own health and safety. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
This is a province wide (Ontario) opportunity with the option to be a permanent home-based sales agent or hybrid sales agent (mixed schedule of home-based and office-based).

ACADEMIC TRAINING:

High school diploma required.
Post-secondary education preferred

WORK EXPERIENCE:

Minimum 1-3 years’ experience in a sales and customer service environment preferably in the call center industry required.

SPECIFIC COMPETENCIES:

Strong communication skills (written and verbal).
Proven customer service skills, superior first call resolution skills.
Performance at a high standard and consistently meets all KPI expectations.
Demonstrated interpersonal skills with a winning customer service attitude and professional phone and digital communication etiquette. and appropriate presentation as per our departmental dress code policy and guidelines
Detail oriented with the ability to analyse and troubleshoot customer issues.
Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Prior inbound / outbound sales and/or telephone sales experience is required. Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
Experience in google suite applications is preferred.
General understanding of broadband, telecom, cable and internet industries is an asset.
Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts in a 24/7 environment including days, evenings, weekends and general holidays. Hours of work are subject to change as business needs evolve.

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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More about this job

Responsibilities

The Sales Specialist is responsible for handling inbound and outbound calls to maximize sales opportunities, resolve customer issues, and provide high-quality service. They must promote and upsell products while maintaining accurate customer records and meeting departmental performance targets.

Requirements

Candidates must have a high school diploma and 1-3 years of experience in a sales or customer service call center environment. Strong communication skills, technical proficiency in Windows, and the ability to work rotating shifts in a 24/7 environment are required.

Skills

Sales
Customer service
Inbound calling
Outbound calling
Upselling
Conflict resolution
Communication skills
Data entry
Troubleshooting
Windows environment
Google suite
Telephony
Broadband
Cable
Internet
Interpersonal skills

Benefits

Professional development
Personal safety

Visa sponsorship

Not detected in the job text

Keywords

Sales
Customer Service
Call Center
Inbound
Outbound
Upselling
Telephony
Broadband
Cable
Internet
Data Entry
Troubleshooting
Windows
Google Suite
KPI
Remote Work
Hybrid
Communication
Conflict Resolution
Professional Services

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