Business Systems Analyst (CRM / Data Integration & BI) – Toronto, ON
- Toronto, ON, Canada
$85,000 to $100,000 CAD / year · Full-time
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Job details
- Pay
- $85,000 to $100,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Downtown Toronto
Work Model: Hybrid, 3-4 days per week in office
Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST
Experience: 2+ years
Job Summary
Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions. You will also help keep critical systems stable and well documented.
Key Responsibilities
The annual salary for this position is between $85,000.00 - $100,000.00 CAD, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Applications accepted until [10/19th].
Benefits
Cognizant offers the following benefits, subject to applicable eligibility requirements:
Closing
If you enjoy connecting business goals with technical solutions and want to work on CRM, data, and reporting initiatives, we would love to hear from you. Apply now to join our Toronto team.
Work Model: Hybrid, 3-4 days per week in office
Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST
Experience: 2+ years
Job Summary
Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions. You will also help keep critical systems stable and well documented.
Key Responsibilities
- Lead requirements elicitation through stakeholder workshops.
- Document business and functional requirements (BRDs, FRDs, user stories, process maps) with clear acceptance criteria.
- Translate business needs into technical specifications.
- Partner with developers on Salesforce/MuleSoft integrations, ETL pipelines, and data mapping and validation logic.
- Perform gap analysis, impact assessments, and root-cause analysis.
- Support UAT and change management activities.
- Triage incidents in ServiceNow to maintain system stability.
- Build and maintain Power BI and Tableau dashboards and KPI reports using SQL and Python.
- Facilitate Agile ceremonies and manage backlogs in JIRA and Confluence.
- Communicate progress, risks, and recommendations to stakeholders.
- Mentor junior analysts and promote documentation and process best practices.
- Perform other duties as assigned.
- Strong SQL skills, with working knowledge of Python and REST APIs (Postman).
- Hands-on experience with Agile/Scrum, SDLC, JIRA, and Confluence.
- Excellent communication and stakeholder management skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts to non-technical audiences.
- Experience: 2+ years as a Business Analyst or in a similar role (required).
- Technical: SQL (required); Python and REST APIs (required).
- Methodology and tools: Agile/Scrum, SDLC, JIRA, Confluence (required).
- Preferred: Salesforce/MuleSoft exposure, Anaplan, Tenable.io, finance or supply chain domain knowledge.
- Education: Bachelor's degree in a related field, preferred.
The annual salary for this position is between $85,000.00 - $100,000.00 CAD, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Applications accepted until [10/19th].
Benefits
Cognizant offers the following benefits, subject to applicable eligibility requirements:
- Medical / Dental / Vision / Life Insurance
- Paid holidays plus Paid Time Off
- Retirement savings plan and contributions
- Long-term / Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Closing
If you enjoy connecting business goals with technical solutions and want to work on CRM, data, and reporting initiatives, we would love to hear from you. Apply now to join our Toronto team.
More about this job
Responsibilities
Elicit and document business and functional requirements, translate business needs into technical specifications, and collaborate with engineering teams on CRM integrations, ETL pipelines, and data validation. Build and maintain BI dashboards and KPI reports, support UAT and incident triage, facilitate Agile delivery, and communicate progress and risks to stakeholders.
Requirements
Requires at least 2 years of experience as a Business Analyst or in a similar role, strong SQL skills, and working knowledge of Python and REST APIs. Candidates should have experience with Agile/Scrum, SDLC, JIRA, and Confluence; Salesforce/MuleSoft exposure and a related bachelor's degree are preferred.
Skills
- Business Analysis
- Requirements Elicitation
- SQL
- Python
- REST APIs
- Salesforce
- MuleSoft
- ETL
- Data Mapping
- Power BI
- Tableau
- Agile/Scrum
- JIRA
- Confluence
- Stakeholder Management
- UAT
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays
- Paid Time Off
- Long-Term Disability
- Short-Term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Data & Analytics
- Software
- Consulting
- Finance & Accounting
Keywords
- Business Systems Analyst
- Business Requirements
- Functional Requirements
- User Stories
- Acceptance Criteria
- Process Maps
- Salesforce
- MuleSoft
- CRM Integration
- ETL Pipelines
- Data Mapping
- Data Validation
- SQL
- Python
- REST APIs
- Postman
- Power BI
- Tableau
- KPI Reporting
- Agile
- Scrum
- SDLC
- JIRA
- Confluence
- ServiceNow
- UAT
- Change Management
- Anaplan
- Tenable.io
- Finance and Supply Chain