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Cognizant

Client Relationship Manager- Banking & FS

Toronto, ON, Canada

Pay: $160,000 to $195,000 CAD / year
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Client Relationship Manager-Banking & Financial Services

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Key Responsibilities

Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
Track of BFS industry trends relevant to client business and bring forth proactive ideas and solutions
Serve as the day-to-day point of contact for the clients
Responsible for backlog growth including renewals and extensions of current engagements
Lead the onsite project teams and ensure they understand the client environment

Required Experience

Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within BFS vertical.
Experience managing Client P&L of $25 + Million dollars including reporting and metric assessment for the account
Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
Ability to interface at all levels of an organization
Excellent oral and written communication skills and executive presentation and persuasion skills are required
Bachelor’s degree

Preferred Experience

MS or MBA degree
Strong background in a project environment and application development in the BFS vertical.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Top Reasons to Join Our Team

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

Salary And Other Compensation

The annual base salary for this position is between CAD 160,000- CAD 195,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual bonus program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

A Good fit for the Cognizant culture

A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.

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More about this job

Responsibilities

The Client Relationship Manager acts as a business owner for assigned accounts, managing day-to-day activities, P&L, and resource optimization. They are responsible for building trusted stakeholder relationships, driving renewals and expansions, and co-creating solutions to meet client needs.

Requirements

Candidates must have a minimum of 10 years of experience in a client-facing role within the BFS vertical, including managing P&L of $25+ million. A bachelor's degree is required, with strong communication, leadership, and executive presentation skills.

Skills

Account management
P&L management
Business development
Strategic planning
Banking and financial services
Consulting
IT professional services
Executive presentation
Stakeholder management
RFP management
Problem solving
Project management
Application development
Influencing
Communication

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Paid holidays
Paid time off
401(k) plan
Long-term disability
Short-term disability
Paid parental leave
Employee stock purchase plan

Visa sponsorship

Not detected in the job text

Keywords

Client Relationship Manager
Banking
Financial Services
P&L
IT Consulting
Offshore
Outsourcing
BFS
RFP
Account Management
Engagement Management
Stakeholder Management
Business Development
Project Management
Application Development
Executive Presentation
Strategic Solutions
Revenue Growth
Margin Optimization
Client Satisfaction

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