At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Provide technical and operational support to traders and front-office users to ensure high availability of trading applications and infrastructure. Manage incidents and service requests via ITSM tools while coordinating with network and vendor teams for resolution.
Requirements
Requires 4-8 years of experience in Trader Support or Financial Services IT, specifically within Investment Banking or Capital Markets. Must have strong troubleshooting skills for Windows/Mac devices and experience with trading platforms like Bloomberg and Refinitiv.
Working hours
40 hours per week
Skills
- Trader Support
- Bloomberg Terminal
- Refinitiv/Eikon
- Reuters
- Fidessa
- OMS/EMS Applications
- Windows Support
- Mac Support
- Active Directory
- Citrix
- Microsoft 365
- TCP/IP
- DNS
- ServiceNow
- ITIL
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Finance & Accounting
- Customer Service & Support
- Consulting
- Engineering
Keywords
- Deskside Engineer
- Front Office Support
- Market Data Platforms
- Bloomberg
- Refinitiv
- Eikon
- Reuters
- Fidessa
- OMS
- EMS
- ServiceNow
- ITSM
- SLA
- ITIL
- Active Directory
- Citrix
- Microsoft 365
- TCP/IP
- DNS
- Investment Banking
- Capital Markets
- Asset Management
- Brokerage
- Windows
- Mac OS
- Multi-monitor Workstations
Original job description
Title: Deskside Engineer Lead – Canada
Location :- Brampton ON (100% Onsite )
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
Responsibilities
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
Coordinate with application network infrastructure and vendor teams for issue resolution.
Perform software installations upgrades user access management and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.
Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
Familiarity with ITSM tools (ServiceNow Remedy etc.).
Strong communication stakeholder management and problem-solving skills.
4-8 years in Trader Support Front Office Support or Financial Services IT Support.
Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.
Compensation: We are offering an annual salary of 79000 to 100,000 At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
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