Closed listing
Field Services Engineer
- Calgary, AB, Canada
- Greater Calgary Metropolitan Area, Canada
Compensation: We are offering between $75,000 – $90,000. · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Compensation: We are offering between $75,000 – $90,000.
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
- End User Support
- Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Assist users with VPN, Wi-Fi, MFA, and access-related issues.
- Incident & Service Request Management
- Respond to incidents and service requests within agreed SLA timelines.
- Perform ticket triage, diagnosis, troubleshooting, and resolution.
- Escalate unresolved issues to specialized support teams with complete troubleshooting details.
- Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
- Field Services & Deskside Support
- Provide onsite support for office locations requiring physical intervention.
- Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
- Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
- Act as a customer-facing point of contact for onsite technical issues.
- Endpoint Lifecycle Management
- Perform device imaging, deployment, refresh, and decommissioning.
- Install, configure, and upgrade operating systems and applications.
- Maintain asset inventory and CMDB accuracy.
- Support laptop provisioning and deployment activities.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
More about this job
Responsibilities
Provide onsite and remote technical support for end users, troubleshoot device, software, connectivity, and access issues, and manage incidents and service requests through resolution or escalation. Deliver field and deskside services, coordinate hardware repairs and replacements, and manage endpoint deployment, refresh, decommissioning, and asset records.
Requirements
The posting does not specify education, certifications, or years of experience. It describes an entry-level IT support role requiring the ability to troubleshoot end-user devices and applications, manage tickets within SLA timelines, provide customer-facing onsite support, and assist with endpoint lifecycle activities.
Skills
- End-User Support
- Hardware Troubleshooting
- Software Troubleshooting
- Operating System Support
- Connectivity Troubleshooting
- Microsoft 365
- VPN Support
- Wi-Fi Support
- Multi-Factor Authentication
- Incident Management
- Service Request Management
- Ticket Triage
- SLA Management
- Deskside Support
- Device Imaging and Deployment
- Asset Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Engineering
Keywords
- Desktop Support
- Laptop Support
- Mobile Devices
- Printers
- Docking Stations
- Peripherals
- Hardware Troubleshooting
- Software Troubleshooting
- Operating Systems
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- Office Suite
- VPN
- Wi-Fi
- Multi-Factor Authentication
- Incident Management
- Service Requests
- SLA
- Ticket Triage
- Ticket Documentation
- Field Services
- Deskside Support
- Hardware Repairs
- Warranty Claims
- Device Imaging
- Endpoint Deployment
- Asset Inventory
- CMDB