Field Services Engineer
- Vancouver, BC, Canada
Compensation: We are offering between $75,000 – $90,000. · Full-time
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Job details
- Pay
- Compensation: We are offering between $75,000 – $90,000.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
- End User Support
- Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Assist users with VPN, Wi-Fi, MFA, and access-related issues.
- Incident & Service Request Management
- Respond to incidents and service requests within agreed SLA timelines.
- Perform ticket triage, diagnosis, troubleshooting, and resolution.
- Escalate unresolved issues to specialized support teams with complete troubleshooting details.
- Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
- Field Services & Deskside Support
- Provide onsite support for office locations requiring physical intervention.
- Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
- Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
- Act as a customer-facing point of contact for onsite technical issues.
- Endpoint Lifecycle Management
- Perform device imaging, deployment, refresh, and decommissioning.
- Install, configure, and upgrade operating systems and applications.
- Maintain asset inventory and CMDB accuracy.
- Support laptop provisioning and deployment activities.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
More about this job
Responsibilities
Provide onsite and remote technical support for end-user devices, Microsoft 365 applications, connectivity, and access issues, while managing incidents and service requests within SLA timelines. Handle field support, device deployment and lifecycle activities, asset records, hardware repairs, and coordination with vendors and specialized support teams.
Requirements
The posting does not specify formal education, certifications, or years of experience. The role calls for practical troubleshooting across end-user devices, operating systems, applications, connectivity, and access, along with ticket management, onsite customer support, and endpoint deployment experience.
Skills
- End-User Support
- Desktop Support
- Hardware Troubleshooting
- Software Troubleshooting
- Operating System Support
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- VPN Support
- Wi-Fi Troubleshooting
- Multi-Factor Authentication
- Incident Management
- Service Request Management
- Ticket Documentation
- Endpoint Lifecycle Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Field Support
- End-User Support
- Deskside Support
- Desktop Computers
- Laptops
- Mobile Devices
- Printers
- Docking Stations
- Peripherals
- Hardware Troubleshooting
- Software Troubleshooting
- Operating Systems
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- Office Suite
- VPN
- Wi-Fi
- Multi-Factor Authentication
- Incident Management
- Service Requests
- Service-Level Agreements
- Ticket Triage
- Ticket Documentation
- Asset Inventory
- Device Imaging
- Device Deployment
- Warranty Claims