Field Services Engineer
- Vancouver, BC, Canada
Compensation: We are offering between $65,000 – $72,000. · Full-time
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Job details
- Pay
- Compensation: We are offering between $65,000 – $72,000.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role: Field Support Engineer
Location: Vancouver, BC
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Location: Vancouver, BC
- End User Support
- Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Assist users with VPN, Wi-Fi, MFA, and access-related issues.
- Incident & Service Request Management
- Respond to incidents and service requests within agreed SLA timelines.
- Perform ticket triage, diagnosis, troubleshooting, and resolution.
- Escalate unresolved issues to specialized support teams with complete troubleshooting details.
- Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
- Field Services & Deskside Support
- Provide onsite support for office locations requiring physical intervention.
- Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
- Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
- Act as a customer-facing point of contact for onsite technical issues.
- Endpoint Lifecycle Management
- Perform device imaging, deployment, refresh, and decommissioning.
- Install, configure, and upgrade operating systems and applications.
- Maintain asset inventory and CMDB accuracy.
- Support laptop provisioning and deployment activities.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
More about this job
Responsibilities
Provide onsite and remote technical support for end-user devices, Microsoft 365 applications, connectivity, and access issues, while managing incidents and service requests within SLA timelines. Deliver field and deskside services, coordinate hardware repairs and replacements, and manage endpoint deployment, refresh, decommissioning, and asset records.
Requirements
The posting does not specify formal education, certifications, or years of experience. It describes an entry-level role requiring practical troubleshooting, customer-facing support, ticket documentation and escalation, and endpoint lifecycle support.
Skills
- End-User Support
- Hardware Troubleshooting
- Software Troubleshooting
- Operating System Support
- Connectivity Troubleshooting
- Microsoft 365
- VPN Support
- Wi-Fi Support
- Multi-Factor Authentication
- Incident Management
- Service Request Management
- Ticket Triage
- SLA Management
- Deskside Support
- Device Imaging and Deployment
- Asset Inventory Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Engineering
Keywords
- Desktop Support
- Laptop Support
- Mobile Devices
- Printers
- Docking Stations
- Peripherals
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- Office Suite
- VPN
- Wi-Fi
- Multi-Factor Authentication
- Incident Management
- Service Requests
- Service-Level Agreements
- Ticket Triage
- Troubleshooting
- Escalation
- Field Services
- Deskside Support
- Hardware Repairs
- Warranty Claims
- Device Imaging
- Endpoint Deployment
- Operating System Upgrades
- Asset Inventory
- Laptop Provisioning