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Cognizant

Field Services Engineer

  • Vancouver, BC, Canada

Compensation: We are offering between $64,000 – $74,000. · Full-time

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Job details

Pay
Compensation: We are offering between $64,000 – $74,000.
Job type
Full-time
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Posting language
English
Posted

Original job description

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role: Field Support Engineer

Location: Vancouver,BC

  • End User Support
  • Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
  • Troubleshoot hardware, software, operating system, and connectivity issues.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
  • Assist users with VPN, Wi-Fi, MFA, and access-related issues.
  • Incident & Service Request Management
  • Respond to incidents and service requests within agreed SLA timelines.
  • Perform ticket triage, diagnosis, troubleshooting, and resolution.
  • Escalate unresolved issues to specialized support teams with complete troubleshooting details.
  • Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
  • Field Services & Deskside Support
  • Provide onsite support for office locations requiring physical intervention.
  • Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
  • Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
  • Act as a customer-facing point of contact for onsite technical issues.
  • Endpoint Lifecycle Management
  • Perform device imaging, deployment, refresh, and decommissioning.
  • Install, configure, and upgrade operating systems and applications.
  • Maintain asset inventory and CMDB accuracy.
  • Support laptop provisioning and deployment activities.

Compensation: We are offering between $64,000 – $74,000. Applications will be accepted until Oct 15, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
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More about this job

Responsibilities

Provide onsite and remote technical support for end-user devices, Microsoft 365 applications, connectivity, and access issues, while managing incidents and service requests within SLA timelines. Handle deskside support, device deployment and lifecycle activities, asset records, hardware repairs, and coordination with vendors and specialized support teams.

Requirements

The posting does not specify formal education, certifications, or years of experience. The role calls for practical end-user support capabilities, troubleshooting across devices and software, ticket management, onsite customer service, and endpoint deployment and asset management.

Skills

  • Desktop Support
  • Laptop Support
  • Mobile Device Support
  • Printer Support
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Operating System Support
  • Microsoft 365
  • Outlook
  • Microsoft Teams
  • OneDrive
  • VPN Support
  • Wi-Fi Troubleshooting
  • Multi-Factor Authentication
  • Incident Management
  • Endpoint Lifecycle Management

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support
  • Engineering
  • Consulting

Keywords

  • Cloud Infrastructure
  • Security Services
  • Digital Transformation
  • End-User Support
  • Desktops
  • Laptops
  • Mobile Devices
  • Printers
  • Docking Stations
  • Microsoft 365
  • Outlook
  • Microsoft Teams
  • OneDrive
  • Office Suite
  • VPN
  • Wi-Fi
  • Multi-Factor Authentication
  • Incident Management
  • Service Requests
  • Service-Level Agreements
  • Ticket Triage
  • Troubleshooting
  • Field Services
  • Deskside Support
  • Hardware Repairs
  • Device Imaging
  • Device Deployment
  • Operating System Upgrades
  • Asset Inventory

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