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Added 12 mins ago
C
Field Services Engineer
Cognizant
Calgary, AB
- Full-time
Added 12 mins ago
LC
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Cognizant

Field Services Engineer

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Compensation: We are offering between $80,000 – $90,000. · Full-time

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Job details

Pay: Compensation: We are offering between $80,000 – $90,000.
Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Role: Field Support Engineer

Location: Calgary,Alberta

End User Support
Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
Troubleshoot hardware, software, operating system, and connectivity issues.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
Assist users with VPN, Wi-Fi, MFA, and access-related issues.
Incident & Service Request Management
Respond to incidents and service requests within agreed SLA timelines.
Perform ticket triage, diagnosis, troubleshooting, and resolution.
Escalate unresolved issues to specialized support teams with complete troubleshooting details.
Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
Field Services & Deskside Support
Provide onsite support for office locations requiring physical intervention.
Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
Act as a customer-facing point of contact for onsite technical issues.
Endpoint Lifecycle Management
Perform device imaging, deployment, refresh, and decommissioning.
Install, configure, and upgrade operating systems and applications.
Maintain asset inventory and CMDB accuracy.
Support laptop provisioning and deployment activities.

Compensation: We are offering between $80,000 – $90,000. Applications will be accepted until 13 Nov, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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More about this job

Responsibilities

Provide onsite and remote technical support for end-user devices, Microsoft 365 applications, connectivity, and access issues, while managing incidents and service requests through resolution or escalation. Deliver field and deskside services, coordinate hardware repairs and replacements, and manage endpoint deployment, refresh, decommissioning, and asset records.

Requirements

The posting does not specify education, certifications, or years of experience. The role calls for practical end-user and deskside support capabilities, troubleshooting across devices and operating systems, ticket and SLA management, and endpoint lifecycle and asset management.

Skills

End-User Support
Hardware Troubleshooting
Software Troubleshooting
Operating System Support
Connectivity Troubleshooting
Microsoft 365
VPN Support
Wi-Fi Support
Multi-Factor Authentication
Incident Management
Service Request Management
Ticket Triage
SLA Management
Deskside Support
Device Imaging and Deployment
Asset Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Laptop Support
Mobile Devices
Printers
Docking Stations
Peripherals
Hardware
Software
Operating Systems
Connectivity
Microsoft 365
Outlook
Teams
OneDrive
Office Suite
VPN
Wi-Fi
Multi-Factor Authentication
Incident Management
Service Requests
SLA
Ticket Triage
Escalation
Deskside Support
Hardware Repairs
Warranty Claims
Device Imaging
Endpoint Lifecycle Management
Asset Inventory
CMDB

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