Field Services Engineer
- Calgary, AB, Canada
- Greater Calgary Metropolitan Area, Canada
Compensation: We are offering between $67,000 – $74,000. · Full-time
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Job details
- Pay
- Compensation: We are offering between $67,000 – $74,000.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role: Field Support Engineer
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
- End User Support
- Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Assist users with VPN, Wi-Fi, MFA, and access-related issues.
- Incident & Service Request Management
- Respond to incidents and service requests within agreed SLA timelines.
- Perform ticket triage, diagnosis, troubleshooting, and resolution.
- Escalate unresolved issues to specialized support teams with complete troubleshooting details.
- Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
- Field Services & Deskside Support
- Provide onsite support for office locations requiring physical intervention.
- Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
- Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
- Act as a customer-facing point of contact for onsite technical issues.
- Endpoint Lifecycle Management
- Perform device imaging, deployment, refresh, and decommissioning.
- Install, configure, and upgrade operating systems and applications.
- Maintain asset inventory and CMDB accuracy.
- Support laptop provisioning and deployment activities.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
More about this job
Responsibilities
Provide onsite and remote end-user support, troubleshoot device, software, connectivity, and access issues, and manage incidents and service requests within SLA timelines. Handle field services and endpoint lifecycle activities, including device deployment, repairs, asset tracking, workstation setups, and office technology support.
Requirements
The posting does not specify formal education, certifications, or years of experience. The role calls for practical end-user and field support capabilities, including troubleshooting, ticket management, Microsoft 365 support, endpoint deployment, and clear user communication.
Skills
- Desktop Support
- Laptop Support
- Mobile Device Support
- Printer Support
- Hardware Troubleshooting
- Software Troubleshooting
- Operating System Support
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- VPN Support
- Wi-Fi Support
- Multi-Factor Authentication
- Incident Management
- Endpoint Lifecycle Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- End-User Support
- Field Services
- Deskside Support
- Desktop Support
- Laptops
- Mobile Devices
- Printers
- Docking Stations
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- Office Suite
- VPN
- Wi-Fi
- Multi-Factor Authentication
- Incident Management
- Service Requests
- Service-Level Agreements
- Ticket Triage
- Troubleshooting
- Hardware Repairs
- Warranty Claims
- Device Imaging
- Device Deployment
- Operating System Upgrades
- Asset Inventory
- Laptop Provisioning
- Conference Room Equipment