Field Support Engineer
- Victoria, BC, Canada
Compensation: We are offering between $80,000 – $92,000. · Full-time
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Job details
- Pay
- Compensation: We are offering between $80,000 – $92,000.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About The Group
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Field Support Engineer
Location: Victoria - BC
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Field Support Engineer
Location: Victoria - BC
- End User Support
- Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Assist users with VPN, Wi-Fi, MFA, and access-related issues.
- Incident & Service Request Management
- Respond to incidents and service requests within agreed SLA timelines.
- Perform ticket triage, diagnosis, troubleshooting, and resolution.
- Escalate unresolved issues to specialized support teams with complete troubleshooting details.
- Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
- Field Services & Deskside Support
- Provide onsite support for office locations requiring physical intervention.
- Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
- Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
- Act as a customer-facing point of contact for onsite technical issues.
- Endpoint Lifecycle Management
- Perform device imaging, deployment, refresh, and decommissioning.
- Install, configure, and upgrade operating systems and applications.
- Maintain asset inventory and CMDB accuracy.
- Support laptop provisioning and deployment activities.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
More about this job
Responsibilities
Provide onsite and remote end-user support for computers, mobile devices, peripherals, Microsoft 365 applications, connectivity, and access issues. Manage incidents and service requests, perform field and deskside services, and handle endpoint deployment, maintenance, inventory, and lifecycle activities.
Requirements
The posting does not specify formal education, certifications, or years of experience. The role calls for troubleshooting and customer-facing support capabilities, accurate ticket documentation, SLA-based incident handling, and experience with endpoint setup and lifecycle tasks.
Skills
- Desktop Support
- Laptop Support
- Mobile Device Support
- Hardware Troubleshooting
- Software Troubleshooting
- Operating System Support
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- VPN Support
- Wi-Fi Troubleshooting
- Multi-Factor Authentication
- Incident Management
- Ticket Management
- Endpoint Lifecycle Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Consulting
Keywords
- Cloud Infrastructure
- Security Services
- End-User Support
- Desktops
- Laptops
- Mobile Devices
- Printers
- Docking Stations
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- Office Suite
- VPN
- Wi-Fi
- Multi-Factor Authentication
- Incident Management
- Service Requests
- Service-Level Agreements
- Ticket Triage
- Troubleshooting
- Field Services
- Deskside Support
- Hardware Repairs
- Warranty Claims
- Device Imaging
- Device Deployment
- Operating System Upgrades
- Asset Inventory