Jobs in Canada

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Added 7 mins ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Hamilton, ON
Full-time
Added 7 mins ago
Project Engineer
Manitoba Hydro
Winnipeg, MB
Full-time
We're looking for a Project Engineer to join our HVDC Reliability Program Mgmt Department. Under the limited direction of the Section Head, responsible for the project management and…
Added 7 mins ago
Senior Data Engineer
Iris Software Inc.
Toronto, ON
Contract
Iris's Fortune 100 direct client is looking for Senior Data Engineer
Added 8 mins ago
Senior QA Engineer
Questrade Financial Group
Toronto, ON
We’re looking for our next Quality Assurance Engineer. Could It Be You?
Added 8 mins ago
Technology - Brokerage Engineering - Principal Software Engineer
Questrade Financial Group
Toronto, ON
We’re looking for our next Principal Software Engineer. Could It Be You?
Added 22 mins ago
Senior Civil Engineer
Stantec
Vancouver, BC
Full-time
Stantec’s Energy & Resources Civil Delivery Center is seeking a Senior Civil Engineer to provide technical leadership and project delivery across a broad portfolio of projects. In this…
Added 38 mins ago
Manager, Technology Sustainment/Gestionnaire, Pérennité technologique
CATSA / ACSTA
Ottawa, ON
$105,978 to $132,472 CAD / year
Full-time
A Professional Engineer (P.Eng.) designation, PMP certification, or other related professional certification.
Added 1 hour ago
Software Dev Engineer II, 3P AV Measurement
Amazon
Toronto, ON
Full-time
As a Software Development Engineer II on the team, you will be responsible for the design, implementation, testing, and deployment of data-intensive analytical solution that will help steer…
Added 1 hour ago
Principal Infrastructure Project Manager and Engineer
Ressources humaines - Port Québec
Quebec, QC
Added 1 hour ago
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
Full-time
This Engineer is an expert professional with deep expertise or unique industry knowledge who uses in depth skill sets to contribute to development of company objectives and principles and…
Added 2 hours ago
Observability Specialist
Wave Mobile Money
Canada
Full-time
As an Observability Engineer at Wave, you will help engineers understand, operate, debug, and improve the systems that power payments for millions of users across Africa.
Added 2 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Advanced business process knowledge in one or more of the following areas: Finance, Discrete Manufacturing, Engineer-to-Order (ETO) Manufacturing, Supply Chain, Warehouse Management, and…
Added 2 hours ago
Senior Direct Response Marketer
MM Coaching Limited
Remote, Canada
Contract · Remote
…doctors, finance people), the broader market, the analytical "engineer" type, testimonial ads, mechanism ads, and ads for different awareness levels. You write the scripts and the primary…
Added 3 hours ago
Regional Clinical Engineer - Masters
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…Geoscientists Manitoba. If not immediately registered as a Professional Engineer upon on application, the incumbent must obtain the designation of Professional Engineer within 1 year of…
Added 3 hours ago
AI Controls Engineer
Trane Technologies
Montreal, QC
Full-time
…driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable…
Added 3 hours ago
Staff AI Engineer (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
Added 4 hours ago
Senior Guidewire QA Engineer
Cognizant
Toronto, ON
$60,000 to $90,000 CAD / year
Full-time
We are looking for a Senior Guidewire QA Engineer to join our QEA team. The ideal candidate will have extensive experience in Guidewire testing and a strong Property and Casualty Insurance…
Added 4 hours ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 4 hours ago
Field Services Engineer
Cognizant
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Added 4 hours ago
Field Services Engineer
Cognizant
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Added 4 hours ago
Civil Engineer II - Senior Transportation Design Engineer
City of Vancouver
Vancouver, BC
The Senior Transportation Design Engineer is responsible for leading teams of designers, engagement and communication experts, and other staff to design and assist in the delivery of…
Added 4 hours ago
Principal Engineer, Cyber Technology Operations SRE (Global Security)
Royal Bank of Canada
Vancouver, BC · Toronto, ON
Full-time
…to move at a faster pace being more prevalent, the Principal Engineer, Cyber Technology Operations SRE will ensure that security technologies, services and controls are streamlined,…
Added 5 hours ago
RISE Mechanical Engineer at Intuitive
UCI-OC Alliance
Engineer, BC
Full-time
The RISE Engineer, Rotations at Intuitive Science and Engineering, completes 4 x six-month assignments across various functions and business units to complete a 2-year program. The program…
Added 6 hours ago
Strategy Advisor, Identity & Access Management
Questrade Financial Group
Toronto, ON
…leadership role; deep technical execution is led by the Principal Engineer, Identity & Access Management, and other IAM team members, under this role’s…
Added 6 hours ago
Facility Maintenance & Operator
HealthCareersInSask.ca
Regina, SK
Full-time

Cognizant

Field Support Engineer

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: 5+ years of experience providing desktop, deskside, or field services support in an enterprise environment.
Posting language: English
Posted: Sep 23, 2026

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Original job description

About The Role

As a Field Support Engineer, you will make an impact by providing onsite and remote support for end-user devices, Microsoft 365 applications, and workplace technology services. You will support incident resolution, endpoint lifecycle management, and field service activities while ensuring a high-quality user experience and adherence to service level agreements. You will be a valued member of the Cloud Infrastructure and Security team, working collaboratively with infrastructure, operations, and service management teams.

In this role, you will

Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
Troubleshoot hardware, software, operating system, and connectivity issues.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
Assist users with VPN, Wi-Fi, MFA, and access-related issues.
Respond to incidents and service requests within agreed SLA timelines.
Perform ticket triage, diagnosis, troubleshooting, and resolution activities.
Escalate unresolved issues to specialized support teams with complete troubleshooting details.
Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
Provide deskside support requiring physical intervention at office locations.
Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
Support workstation deployments, office relocations, conference room technologies, and site-specific IT activities.
Act as a customer-facing point of contact for onsite technical support.
Perform device imaging, deployment, refresh, and decommissioning activities.
Install, configure, and upgrade operating systems and applications.
Maintain asset inventory and CMDB accuracy.
Support laptop provisioning and endpoint deployment activities.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Calgary, AB.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

5+ years of experience providing desktop, deskside, or field services support in an enterprise environment.
Experience supporting Windows operating systems, desktops, laptops, mobile devices, printers, and peripherals.
Hands-on experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
Experience troubleshooting hardware, software, networking, and end-user access issues.
Experience working with ticketing systems in an SLA-driven support environment.
Knowledge of VPN, Wi-Fi, MFA, and identity/access support.
Experience with device imaging, deployment, refresh, and endpoint lifecycle management.
Strong customer service, communication, and problem-solving skills.

These will help you stand out

Experience supporting executive users and customer-facing environments.
Familiarity with ITIL processes and service management best practices.
Experience with conference room and collaboration technologies.
Knowledge of Microsoft Intune, Autopilot, or endpoint management solutions.
Relevant Microsoft, CompTIA, or end-user computing certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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More about this job

Responsibilities

Provide onsite and remote technical support for end-user devices, Microsoft 365 applications, connectivity, and workplace technologies, resolving incidents and service requests within SLA timelines. Manage endpoint deployment and lifecycle activities, maintain accurate ticket and asset records, and coordinate escalations, repairs, replacements, and other site-specific IT services.

Requirements

Requires at least five years of enterprise desktop, deskside, or field support experience, including Windows devices, Microsoft 365, troubleshooting, ticketing systems, and endpoint deployment. Strong customer service and communication skills are required; experience with executive support, ITIL, conference room technologies, endpoint management tools, or relevant certifications is an advantage.

Skills

Desktop Support
Deskside Support
Field Services
Windows Operating Systems
Microsoft 365
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
VPN
Wi-Fi
Multi-Factor Authentication
Ticketing Systems
Service Level Agreements
Device Imaging
Endpoint Lifecycle Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Deskside Support
Field Services
Windows
Microsoft 365
Outlook
Teams
OneDrive
Office Suite
VPN
Wi-Fi
Multi-Factor Authentication
Ticket Triage
Service Level Agreements
Incident Resolution
Hardware Troubleshooting
Software Troubleshooting
Networking
Device Imaging
Endpoint Deployment
Endpoint Lifecycle Management
Asset Inventory
Microsoft Intune
Autopilot
ITIL
Conference Room Technology
Warranty Claims
Operating System Installation
Customer Service

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