Closed listing
Field Support Engineer
- Toronto, ON, Canada
The base salary for this position ranges between $77,500.00 – 90,000.00 per year. · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- The base salary for this position ranges between $77,500.00 – 90,000.00 per year.
- Job type
- Full-time
- Closing date
- Experience
- 5+ years of experience providing desktop, deskside, or field services support in an enterprise environment.
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
About The Role
As a Field Support Engineer, you will make an impact by providing onsite and remote support for end-user devices, Microsoft 365 applications, and workplace technology services. You will support incident resolution, endpoint lifecycle management, and field service activities while ensuring a high-quality user experience and adherence to service level agreements. You will be a valued member of the Cloud Infrastructure and Security team, working collaboratively with infrastructure, operations, and service management teams.
In this role, you will
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Toronto, ON.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
Total Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $77,500.00 – 90,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
As a Field Support Engineer, you will make an impact by providing onsite and remote support for end-user devices, Microsoft 365 applications, and workplace technology services. You will support incident resolution, endpoint lifecycle management, and field service activities while ensuring a high-quality user experience and adherence to service level agreements. You will be a valued member of the Cloud Infrastructure and Security team, working collaboratively with infrastructure, operations, and service management teams.
In this role, you will
- Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Assist users with VPN, Wi-Fi, MFA, and access-related issues.
- Respond to incidents and service requests within agreed SLA timelines.
- Perform ticket triage, diagnosis, troubleshooting, and resolution activities.
- Escalate unresolved issues to specialized support teams with complete troubleshooting details.
- Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
- Provide deskside support requiring physical intervention at office locations.
- Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
- Support workstation deployments, office relocations, conference room technologies, and site-specific IT activities.
- Act as a customer-facing point of contact for onsite technical support.
- Perform device imaging, deployment, refresh, and decommissioning activities.
- Install, configure, and upgrade operating systems and applications.
- Maintain asset inventory and CMDB accuracy.
- Support laptop provisioning and endpoint deployment activities.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Toronto, ON.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need To Have To Be Considered
- 5+ years of experience providing desktop, deskside, or field services support in an enterprise environment.
- Experience supporting Windows operating systems, desktops, laptops, mobile devices, printers, and peripherals.
- Hands-on experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
- Experience troubleshooting hardware, software, networking, and end-user access issues.
- Experience working with ticketing systems in an SLA-driven support environment.
- Knowledge of VPN, Wi-Fi, MFA, and identity/access support.
- Experience with device imaging, deployment, refresh, and endpoint lifecycle management.
- Strong customer service, communication, and problem-solving skills.
- Experience supporting executive users and customer-facing environments.
- Familiarity with ITIL processes and service management best practices.
- Experience with conference room and collaboration technologies.
- Knowledge of Microsoft Intune, Autopilot, or endpoint management solutions.
- Relevant Microsoft, CompTIA, or end-user computing certifications.
Total Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $77,500.00 – 90,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
More about this job
Responsibilities
Provide onsite and remote technical support for end-user devices, Microsoft 365 applications, connectivity, and workplace technology, resolving incidents and service requests within SLA timelines. Manage endpoint deployment and lifecycle activities, maintain accurate tickets and asset records, and coordinate onsite repairs, replacements, and other field services.
Requirements
Requires at least five years of enterprise desktop, deskside, or field services support experience, including Windows devices, Microsoft 365, troubleshooting, ticketing systems, and endpoint lifecycle management. Strong customer service, communication, and problem-solving skills are required; ITIL, conference room technology, Intune, Autopilot, and relevant certifications are advantageous.
Skills
- Desktop Support
- Deskside Support
- Field Services Support
- Windows Operating Systems
- Microsoft 365
- Hardware Troubleshooting
- Software Troubleshooting
- Networking
- VPN
- Wi-Fi
- Multi-Factor Authentication
- Ticketing Systems
- Device Imaging and Deployment
- Endpoint Lifecycle Management
- Customer Service
Benefits
- Wellbeing Programs
- Performance-Based Bonus
- Physical Wellbeing Benefits
- Mental Wellbeing Benefits
- Financial Wellbeing Benefits
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Consulting
Keywords
- Desktop Support
- Deskside Support
- Field Services
- Windows
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- Office Suite
- VPN
- Wi-Fi
- Multi-Factor Authentication
- Ticketing Systems
- Service Level Agreements
- Incident Management
- ITIL
- Device Imaging
- Endpoint Lifecycle Management
- Microsoft Intune
- Windows Autopilot
- Endpoint Management
- Asset Inventory
- Conference Room Technology
- Hardware Troubleshooting
- Software Troubleshooting
- Operating Systems
- Warranty Claims
- Laptop Provisioning
- CompTIA Certifications