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Added 24 mins ago
FC
Azure Virtual Desktop (AVD) Engineer
Future Cloud Technologies
AB · Edmonton, AB
- Full-time
…networking, security, and infrastructure teams to keep desktop services reliable, secure, and…
Added 24 mins ago
FC
SOC Manager
FUSION CYBER GROUP
Montreal, QC
- Full-time
…Canadian Managed Security Service Provider (MSSP), Managed IT Services Provider (MSP), and value-added distributor serving organizations worldwide. With over 40 years of experience across…
Added 1 hour ago
FH
Occupational Therapist, Specialized Seniors Clinic
Fraser Health Authority
New Westminster, BC
- $45.15 to $56.17 CAD / hour
- Full-time
Reporting administratively to the Manager, Clinical Services and clinically to the Clinical Practice Leader, Occupational Therapy, works as a member of the interdisciplinary team providing…
Added 1 hour ago
WP
Manager, Parking and Commercial Operations
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking an experienced and business-focused Manager, Parking and Commercial Operations to lead the performance and growth of key customer-facing commercial operations,…
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- $43,000 to $45,000 CAD / year
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Shoppers Drug Mart
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Shoppers Drug Mart
Ottawa, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
W
Self Checkout Attendant
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- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
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- Full-time
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Manager, Maintenance & Renewal Services
Delta School District 37, British Columbia
Delta, BC
- Full-time
Delta School District is seeking applications for the position of Manager, Maintenance & Renewal Services.
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
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- Full-time
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Cashier Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
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Produce Department Manager Full Time Day Greenlight Requisition
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Vancouver, BC
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File and process court materials through the appropriate Ontario Court platforms, including Case Center, Justice Services Online and Family Submissions Online.
Added 4 hours ago
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(CAN) Self Checkout Attendant
Walmart
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Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 4 hours ago
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(CAN) Cosmetics Associate Full Time
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- Full-time
Greets customers in a polite and friendly manner, assists with product selection, promotes products and services, helps customers locate merchandise, supports purchase decisions, and…
Added 4 hours ago
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Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
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Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
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PROJECT MANAGER (ENGINEERING)
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- Full-time
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Added 4 hours ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
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…also provide strategic leadership in guiding staff and leading business planning and…
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Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
SI
Director of Operations
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Montreal, QC
- Full-time
…expertises complémentaires en automatisation industrielle et en services-conseils industriels. Nous accompagnons nos clients dans leur croissance en améliorant leur satisfaction, leur…
Added 5 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Cognizant

IT Delivery Manager

Mississauga, ON, Canada

The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate. · Full-time

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Job details

Pay: The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

About The Role

We are seeking a highly experienced IT Delivery Manager to serve as the strategic liaison between client stakeholders and global delivery teams. In this role, you will be responsible for managing client relationships, overseeing delivery execution, driving customer satisfaction, and identifying opportunities for account growth. The ideal candidate brings deep experience in IT services, strong business acumen, and the ability to lead cross-functional teams in a complex, client-facing environment.

In This Role, You Will

Serve as the primary point of contact for client stakeholders, building and maintaining trusted, long-term relationships.
Understand client business objectives and translate business needs into actionable requirements for delivery teams.
Coordinate with onshore and offshore teams to ensure seamless project execution and alignment with client expectations.
Monitor project progress, timelines, deliverables, and service commitments to ensure successful outcomes.
Lead issue resolution and escalation management efforts, partnering with internal teams to address risks and concerns promptly.
Identify opportunities for account expansion, including new initiatives, project extensions, and additional service offerings.
Prepare and present status reports, performance metrics, governance updates, and project documentation to clients and leadership teams.
Facilitate effective communication and collaboration across delivery, support, quality assurance, and project management teams.
Conduct regular client reviews and feedback sessions to drive continuous improvement and maximize customer satisfaction.
Support contract renewals and retention efforts through proactive relationship management and delivery excellence.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Ontario,Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.

Please note: Some roles may require in‑person interviews at Cognizant offices or client locations based on project needs.

What you need to have to be considered

18+ years of experience in IT services, software delivery, consulting, or related industries.
At least 5–8 years of experience in client management, account management, onsite coordination, or customer-facing leadership roles.
Strong understanding of software development lifecycle (SDLC), IT infrastructure, and technology delivery models.
Excellent verbal, written, presentation, and stakeholder management skills.
Proven ability to manage executive-level client relationships, navigate complex stakeholder environments, and resolve escalations effectively.
Experience overseeing project delivery within Agile, Scrum, Waterfall, or hybrid methodologies.
Familiarity with project and service management tools such as Jira, MS Project, ServiceNow, or similar platforms.
Strong business acumen with knowledge of contracts, service-level agreements (SLAs), commercial models, and delivery governance.
Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.

This will help you stand out

PMP, ITIL, Certified Scrum Master (CSM), Six Sigma, or similar industry-recognized certifications.
Experience managing large enterprise accounts within the IT services or consulting industry.
Demonstrated success in driving account growth through cross-selling, upselling, or strategic client engagement initiatives.
Strong understanding of delivery governance, financial management, and operational excellence.
Experience working across global delivery teams and multicultural environments.
Flexibility to travel and work closely with client stakeholders as business needs require.

Salary And Other Compensation

The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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More about this job

Responsibilities

Serve as the primary client liaison, translating business objectives into delivery requirements and coordinating global teams to meet project commitments. Manage delivery performance, escalations, governance, client satisfaction, and account growth, while supporting renewals and continuous improvement.

Requirements

Requires 18+ years of experience in IT services, software delivery, consulting, or a related field, including 5–8 years in client-facing or account leadership roles. Candidates should have strong SDLC and technology delivery knowledge, executive stakeholder and escalation management skills, experience with delivery methodologies and tools, business and governance acumen, and a relevant bachelor's degree.

Skills

Account Management
IT Service Delivery
Project Delivery
Stakeholder Management
Escalation Management
IT Infrastructure
Agile
Scrum
Waterfall
Delivery Governance
Service-Level Agreements
Account Growth
Cross-Functional Leadership
Global Team Coordination

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays
Paid Time Off
401(k) Plan And Contributions
Long-Term Disability
Short-Term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Software Delivery
Client Management
Account Management
IT Infrastructure
Agile
Scrum
Waterfall
Jira
Microsoft Project
ServiceNow
Project Management
Service Management
Service-Level Agreements
Delivery Governance
Commercial Models
Executive Stakeholder Management
Escalation Management
Cross-Selling
Upselling
PMP
ITIL
Certified Scrum Master
Six Sigma
Global Delivery Teams
Financial Management
Operational Excellence
Customer Satisfaction
Contract Renewals

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