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Added 1 min ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Provide ongoing support to assigned Vice President, Retail Sales (External Wholesaler(s)), sharing ideas and strategies designed to develop overall sales and client base.
Added 1 min ago
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Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
Grande capacité à traduire des concepts techniques en valeur commerciale claire, en avantages pour le client et en messages prêts à être diffusés lors d'un lancement
Added 1 min ago
M
British Columbia Land Surveyor, Alberta
Midwest
Calgary, AB
- Full-time
Working under the direct supervision of the Branch Manager, the Land Surveyor plans, organizes, and directs the work of one or more survey parties engaged in surveying, directs and controls…
Added 1 min ago
I
Gas Utility Decarbonization Strategy Manager
IIIIIIUS
Ottawa, ON
- Full-time
You will be a key member of a client facing consulting team within ICF’s Energy and Climate Planning Line of Business (LOB). Your specific team is focused on supporting gas and combined…
Added 15 mins ago
SASC Support Worker
AMS of UBC
Vancouver, BC
Maintain up to date client files and other client administration
Added 30 mins ago
NB
Financial Advisor
National Bank of Canada
Saint-Bruno, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 30 mins ago
K
Manager, Cyber Security - Cyber Transformation and Strategy
KPMG
Vancouver, BC
- Full-time
Our Vancouver/Victoria team is looking for a highly motivated Cyber Security professional at the Manager level to join our team! As a member of KPMG Canada’s cross-functional Cyber team,…
Added 45 mins ago
DQ
restaurant manager
Dairy Queen
Sudbury, ON · Greater Sudbury, ON
- Full-time
Added 45 mins ago
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Route Manager
GFL - Sewer Technologies Division
Coquitlam, BC
- Full-time
The Route Manager oversees daily residential curbside recycling collection operations, with direct accountability for execution under the Recycle BC stewardship program. This role manages…
Added 45 mins ago
O
shift manager - fast food restaurant
ONroute
Odessa, ON
- Full-time
Added 45 mins ago
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Project Manager, Game Development [AQ-24646]
Aquent
Montreal, QC
- $40 to $55 CAD / hour
- Contract
Added 45 mins ago
TH
HR Generalist - Hybrid (6-Month Contract)
The Headhunters Recruitment
AB · Edmonton, AB
- Full-time
Our client plays a meaningful role in supporting children, families, and communities across the province. Located in south central Edmonton, this organization is known for its collaborative…
Added 45 mins ago
A
Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $55,000 to $75,000 CAD / year
- Temporary
- Remote
…during agreed maintenance windows, working directly with the client’s team…
Added 45 mins ago
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Analyst - Real Estate Property Brokerage
TD
Toronto, ON
- Full-time
Perform various tasks supporting senior team members in their deal execution and client coverage efforts
Added 45 mins ago
AW
Compliance Officer, Temporary - 12 Months
Aviso Wealth
Remote, Canada
- $83,000 to $90,000 CAD / year
- Temporary
- Remote
Reporting to the Senior Manager, Branch Examination, the Compliance Officer is responsible for conducting onsite and/or remote branch and sub-branch examinations of CIRO dealer business…
Added 1 hour ago
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Senior Client Education Manager
Benevity
Remote, Canada
- Full-time
- Remote
The Senior Client Education Manager is a strategic and innovative role responsible for designing and leading a modern, integrated enablement strategy to dramatically improve our client…
Added 1 hour ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- $98,600 to $126,600 CAD / year
- Full-time
- Remote
The Senior Client Education Manager is a strategic and innovative role responsible for designing and leading a modern, integrated enablement strategy to dramatically improve our client…
Added 1 hour ago
RB
Branch Manager, Bayview & Wellington Branch
Royal Bank of Canada
ON · AURORA, Ontario
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
RB
Manager, Wholesale Financial Control
Royal Bank of Canada
Toronto, ON
- Full-time
As a Manager, Wholesale Financial Control, you will be part of the Global Markets Finance team, covering RBC's Central Funding Group. This role creates a collaborative environment with…
Added 1 hour ago
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Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
The Manufacturing & Distribution Manager will oversee approximately 40-50 employees
Added 1 hour ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 1 hour ago
S
Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
Researches, develops, analyzes, and reports operating benchmarks for the client group and recommends strategies to improve departmental effectiveness. Develops forecasting and modeling…
Added 1 hour ago
OM
Campaign Manager, Social
Omnicom Media
Toronto, ON
- Full-time
As a Campaign Manager, Paid Social Activation, you will own the execution and performance of paid social campaigns across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit,…
Added 1 hour ago
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Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
The Facility Supervisor ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 hour ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Role Description The Sales Account Manager is a full-time, on-site role based in Toronto, ON. This position is responsible for managing client accounts, building long-term relationships,…

Cognizant

IT Delivery Manager

Mississauga, ON, Canada

The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate. · Full-time

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Job details

Pay: The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

About The Role

We are seeking a highly experienced IT Delivery Manager to serve as the strategic liaison between client stakeholders and global delivery teams. In this role, you will be responsible for managing client relationships, overseeing delivery execution, driving customer satisfaction, and identifying opportunities for account growth. The ideal candidate brings deep experience in IT services, strong business acumen, and the ability to lead cross-functional teams in a complex, client-facing environment.

In This Role, You Will

Serve as the primary point of contact for client stakeholders, building and maintaining trusted, long-term relationships.
Understand client business objectives and translate business needs into actionable requirements for delivery teams.
Coordinate with onshore and offshore teams to ensure seamless project execution and alignment with client expectations.
Monitor project progress, timelines, deliverables, and service commitments to ensure successful outcomes.
Lead issue resolution and escalation management efforts, partnering with internal teams to address risks and concerns promptly.
Identify opportunities for account expansion, including new initiatives, project extensions, and additional service offerings.
Prepare and present status reports, performance metrics, governance updates, and project documentation to clients and leadership teams.
Facilitate effective communication and collaboration across delivery, support, quality assurance, and project management teams.
Conduct regular client reviews and feedback sessions to drive continuous improvement and maximize customer satisfaction.
Support contract renewals and retention efforts through proactive relationship management and delivery excellence.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Ontario,Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.

Please note: Some roles may require in‑person interviews at Cognizant offices or client locations based on project needs.

What you need to have to be considered

18+ years of experience in IT services, software delivery, consulting, or related industries.
At least 5–8 years of experience in client management, account management, onsite coordination, or customer-facing leadership roles.
Strong understanding of software development lifecycle (SDLC), IT infrastructure, and technology delivery models.
Excellent verbal, written, presentation, and stakeholder management skills.
Proven ability to manage executive-level client relationships, navigate complex stakeholder environments, and resolve escalations effectively.
Experience overseeing project delivery within Agile, Scrum, Waterfall, or hybrid methodologies.
Familiarity with project and service management tools such as Jira, MS Project, ServiceNow, or similar platforms.
Strong business acumen with knowledge of contracts, service-level agreements (SLAs), commercial models, and delivery governance.
Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.

This will help you stand out

PMP, ITIL, Certified Scrum Master (CSM), Six Sigma, or similar industry-recognized certifications.
Experience managing large enterprise accounts within the IT services or consulting industry.
Demonstrated success in driving account growth through cross-selling, upselling, or strategic client engagement initiatives.
Strong understanding of delivery governance, financial management, and operational excellence.
Experience working across global delivery teams and multicultural environments.
Flexibility to travel and work closely with client stakeholders as business needs require.

Salary And Other Compensation

The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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More about this job

Responsibilities

Serve as the primary client liaison, translating business objectives into delivery requirements and coordinating global teams to meet project commitments. Manage delivery performance, escalations, governance, client satisfaction, and account growth, while supporting renewals and continuous improvement.

Requirements

Requires 18+ years of experience in IT services, software delivery, consulting, or a related field, including 5–8 years in client-facing or account leadership roles. Candidates should have strong SDLC and technology delivery knowledge, executive stakeholder and escalation management skills, experience with delivery methodologies and tools, business and governance acumen, and a relevant bachelor's degree.

Skills

Account Management
IT Service Delivery
Project Delivery
Stakeholder Management
Escalation Management
IT Infrastructure
Agile
Scrum
Waterfall
Delivery Governance
Service-Level Agreements
Account Growth
Cross-Functional Leadership
Global Team Coordination

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays
Paid Time Off
401(k) Plan And Contributions
Long-Term Disability
Short-Term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Software Delivery
Client Management
Account Management
IT Infrastructure
Agile
Scrum
Waterfall
Jira
Microsoft Project
ServiceNow
Project Management
Service Management
Service-Level Agreements
Delivery Governance
Commercial Models
Executive Stakeholder Management
Escalation Management
Cross-Selling
Upselling
PMP
ITIL
Certified Scrum Master
Six Sigma
Global Delivery Teams
Financial Management
Operational Excellence
Customer Satisfaction
Contract Renewals

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