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Added 20 mins ago
MP
Accounts Receivable Manager
Miramar Property Management | Trivest Condominiums
Toronto, ON
- Full-time
…clients and communities. Team members join a professional, growth-oriented environment that emphasizes customer service, operational excellence, and continuous…
Added 20 mins ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity…
Added 20 mins ago
SH
Assistant Manager I
Sunglass Hut
Ottawa, ON
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 35 mins ago
W
(CAN) Asset Protection Associate
Walmart
Ottawa, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 35 mins ago
W
(CAN) Cosmetics Associate Full Time
Walmart
Thunder Bay, ON
- Full-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 50 mins ago
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Senior Payroll Specialist
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Mississauga, ON
- Full-time
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
Added 50 mins ago
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Senior Property Manager
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Brampton, ON
- Full-time
…respected and established brand while contributing to the continued growth and success of an expanding property management…
Added 50 mins ago
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Gestionnaire adjoint/Unassigned Assistant Manager - Carrefour Laval
Gap
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- Full-time
…strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development.…
Added 1 hour ago
ML
Foodservice Sales Manager
Maple Leaf Foods Inc
BC · British Columbia, Canada
- $96,000 to $141,000 CAD / year
- Part-time
The Regional Manager, Distribution Sales is responsible for the commercial performance, growth, and viability of protein products across all categories and customers in their portfolio.…
Added 1 hour ago
NB
Senior Private Banker
National Bank of Canada
Laval, QC
- Full-time
Contribute to the growth of the business by identifying new opportunities, building long-term relationships, and delivering high-value advisory support.
Added 1 hour ago
H
Engineering Manager, Enterprise
Harvey
Toronto, ON
- Full-time
…work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is…
Added 1 hour ago
G
Gestionnaire adjoint/Unassigned Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
…strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development.…
Added 1 hour ago
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(CAN) Leader de nuit
Walmart
Rouyn-Noranda, QC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 1 hour ago
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Career Growth – Internal job postings, mentorship programs, and leadership development.
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Career Growth – Internal job postings, mentorship programs, and leadership development.
Added 1 hour ago
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Career Growth – Internal job postings, mentorship programs, and leadership development.
Added 1 hour ago
Assistant Manager I
EssilorLuxottica Group
Ottawa, ON
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 2 hours ago
BC
Communication Assistant
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Brantford, ON
- Full-time
Career Growth – Internal job postings, mentorship programs, and leadership development.
Added 2 hours ago
KS
Western Regional Sales Manager - Alberta
Kinetic Search Group
AB · Alberta, Canada
- $110,000 to $125,000 CAD / year
- Full-time
The Regional Sales Manager will strengthen existing customer relationships, expand market penetration, and identify new business opportunities across the assigned territory. Working closely…
Added 2 hours ago
OA
Production Planner / Buyer-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
…organize the production of goods or machine parts to align customer orders as closely as possible with manufacturing output. In addition, the individual will contribute to the development…
Added 2 hours ago
AP
Management Staff
Atura Power
Oakville, ON
- Full-time
The Senior Manager, Business Development leads Atura Power’s efforts to advance gas, battery storage, renewable, and low-carbon growth strategies. This role identifies, evaluates, and…
Added 2 hours ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The Line Manager - Exports is responsible for the commercial performance, profitability, and strategic growth of assigned export trade(s) from Canada. This role owns the development and…

Cognizant

IT Delivery Manager

Mississauga, ON, Canada

The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate. · Full-time

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Job details

Pay: The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

About The Role

We are seeking a highly experienced IT Delivery Manager to serve as the strategic liaison between client stakeholders and global delivery teams. In this role, you will be responsible for managing client relationships, overseeing delivery execution, driving customer satisfaction, and identifying opportunities for account growth. The ideal candidate brings deep experience in IT services, strong business acumen, and the ability to lead cross-functional teams in a complex, client-facing environment.

In This Role, You Will

Serve as the primary point of contact for client stakeholders, building and maintaining trusted, long-term relationships.
Understand client business objectives and translate business needs into actionable requirements for delivery teams.
Coordinate with onshore and offshore teams to ensure seamless project execution and alignment with client expectations.
Monitor project progress, timelines, deliverables, and service commitments to ensure successful outcomes.
Lead issue resolution and escalation management efforts, partnering with internal teams to address risks and concerns promptly.
Identify opportunities for account expansion, including new initiatives, project extensions, and additional service offerings.
Prepare and present status reports, performance metrics, governance updates, and project documentation to clients and leadership teams.
Facilitate effective communication and collaboration across delivery, support, quality assurance, and project management teams.
Conduct regular client reviews and feedback sessions to drive continuous improvement and maximize customer satisfaction.
Support contract renewals and retention efforts through proactive relationship management and delivery excellence.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Ontario,Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.

Please note: Some roles may require in‑person interviews at Cognizant offices or client locations based on project needs.

What you need to have to be considered

18+ years of experience in IT services, software delivery, consulting, or related industries.
At least 5–8 years of experience in client management, account management, onsite coordination, or customer-facing leadership roles.
Strong understanding of software development lifecycle (SDLC), IT infrastructure, and technology delivery models.
Excellent verbal, written, presentation, and stakeholder management skills.
Proven ability to manage executive-level client relationships, navigate complex stakeholder environments, and resolve escalations effectively.
Experience overseeing project delivery within Agile, Scrum, Waterfall, or hybrid methodologies.
Familiarity with project and service management tools such as Jira, MS Project, ServiceNow, or similar platforms.
Strong business acumen with knowledge of contracts, service-level agreements (SLAs), commercial models, and delivery governance.
Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.

This will help you stand out

PMP, ITIL, Certified Scrum Master (CSM), Six Sigma, or similar industry-recognized certifications.
Experience managing large enterprise accounts within the IT services or consulting industry.
Demonstrated success in driving account growth through cross-selling, upselling, or strategic client engagement initiatives.
Strong understanding of delivery governance, financial management, and operational excellence.
Experience working across global delivery teams and multicultural environments.
Flexibility to travel and work closely with client stakeholders as business needs require.

Salary And Other Compensation

The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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More about this job

Responsibilities

Serve as the primary client liaison, translating business objectives into delivery requirements and coordinating global teams to meet project commitments. Manage delivery performance, escalations, governance, client satisfaction, and account growth, while supporting renewals and continuous improvement.

Requirements

Requires 18+ years of experience in IT services, software delivery, consulting, or a related field, including 5–8 years in client-facing or account leadership roles. Candidates should have strong SDLC and technology delivery knowledge, executive stakeholder and escalation management skills, experience with delivery methodologies and tools, business and governance acumen, and a relevant bachelor's degree.

Skills

Account Management
IT Service Delivery
Project Delivery
Stakeholder Management
Escalation Management
IT Infrastructure
Agile
Scrum
Waterfall
Delivery Governance
Service-Level Agreements
Account Growth
Cross-Functional Leadership
Global Team Coordination

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays
Paid Time Off
401(k) Plan And Contributions
Long-Term Disability
Short-Term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Software Delivery
Client Management
Account Management
IT Infrastructure
Agile
Scrum
Waterfall
Jira
Microsoft Project
ServiceNow
Project Management
Service Management
Service-Level Agreements
Delivery Governance
Commercial Models
Executive Stakeholder Management
Escalation Management
Cross-Selling
Upselling
PMP
ITIL
Certified Scrum Master
Six Sigma
Global Delivery Teams
Financial Management
Operational Excellence
Customer Satisfaction
Contract Renewals

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