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Added 14 mins ago
PH
Analytics Engineer, Risk
Propel Holdings
Toronto, ON
- Full-time
…Model Development team within Risk, working closely with the Manager, Model Development, Data Scientists, and Model Developers. This highly technical, hands-on role focuses on the data…
Added 14 mins ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Actively keep customer needs in mind and leverage input from product stakeholders to determine the right technical solutions to deliver customer value quickly.
Added 14 mins ago
BF
Poultry Technician
Burnbrae Farms
Dufrost, MB
- Full-time
…birds and their barns to reach their full potential. At times, support is required for our other locations in Saint Malo and New…
Added 14 mins ago
CC
Support Staff Part Time at Gather Craft Kitchen & Bar
Compass Canada
Winnipeg, MB
- Part-time
Reporting to the General Manager, Gather, the Support Staff works diligently to ensure our guests receive quality service and have a wonderful experience that exceeds their expectations…
Added 14 mins ago
EN
Guest Relations Lead (Full-Time) - Eataly Yorkville
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- $21 to $23 CAD / hour
- Full-time
…Cashiers to promote their development. Reports to the Front End…
Added 14 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
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Saint John, NB
- Temporary
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Added 14 mins ago
ML
FSQA Manager - Contract
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Winnipeg, MB
- Contract
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Added 14 mins ago
WC
Asset Protection Associate
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AB · Edmonton, AB
- Full-time
…helps prevent financial and physical loss, reduce shrink, and support store profitability. Through awareness, observation, and teamwork, the Asset Protection Associate helps protect people,…
Added 14 mins ago
AU
Security Guard - Concierge
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AB · Edmonton, AB
- $19 CAD / hour
- Full-time
Follow site post orders, security procedures, and instructions from the Site Supervisor or Manager.
Added 14 mins ago
TI
Customer Order Fulfillment Specialist
telMAX Inc.
Markham, ON
- $50,000 to $65,000 CAD / year
- Full-time
Reporting to the Manager, Operations Enablement, the Customer Order Fulfillment Specialist will be responsible for coordinating the customer journey from the initial point of sale through…
Added 14 mins ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
As the Senior Manager, HR Ops & Labour Relations, you will lead HR Operations and Labour Relations support for sites with fewer than 200 employees. Reporting to Josh Torres, VP, Labour…
Added 14 mins ago
TI
Sr Mgr, Process Improvement & Transformation
telMAX Inc.
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
Reporting to the VP, Product Management & Customer Experience, the Senior Manager, Process Improvement & Transformation will be responsible for turning opportunities into simpler, smarter,…
Added 14 mins ago
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Health and Beauty Clerk (Vitamins/Supplements)
Community Natural Foods
AB · Edmonton, AB
- Full-time
Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
Added 14 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist also provides cross-functional support and backup coverage for other Human Resources roles as required, helping to maintain continuity of service during…
Added 30 mins ago
Product Line Manager - Geomembrane & Specialty Market
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Travel up to 25-40% for customer visits, trade shows, industry conferences, manufacturing plant support, etc.
Added 30 mins ago
Retail Assistant Store Manager - Baltzan
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The Retail Assistant Store Manager is the first point of contact for addressing and dealing with customer complaints and ensuring that customers have an enjoyable experience when visiting…
Added 30 mins ago
FOH Management - General Manager
Northland Properties
Calgary, AB
We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 30 mins ago
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
The Regional Partner/Learning Manager will report to Head of Partner Relations,
Added 30 mins ago
D
Account Manager
Desjardins
Amqui, QC · Montreal, QC · Brossard, QC · Beauharnois, QC · Vaudreuil-Dorion, QC · Rivière-du-Loup, QC · Quebec, QC · Rimouski, QC · Saint-Hyacinthe, QC · Gatineau, QC · Saint-Jean-sur-Richelieu, QC · La Pocatière, QC · L'étang-du-nord, QC
- Full-time
…terms are invaluable assets. You'll be surrounded by experts to support businesses of all sizes and will work on major projects with co-workers in the commercial sector. We will contribute…
Added 30 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 30 mins ago
AT
Office Clerk - Fixed Term
Armour Transportation Systems
Winsloe, PE · South Winsloe, PE
- Full-time
Respond promptly to customer tracing requests
Added 30 mins ago
AT
Trip Assistant
Armour Transportation Systems
Moncton, NB
- Full-time
Support the Multimodal Operations Manager as business needs evolve
Added 30 mins ago
SH
Clerk III - Medical Clinic Receptionist
Shared Health-Soins Communs
Baldur, MB
- Full-time
Responsible to the Manager or designate and in consultation with the Medical Clinic healthcare providers, the Medical Clinic Receptionist functions as an essential part of the health care…
Added 30 mins ago
SH
Administrative Secretary 2
Shared Health-Soins Communs
MB · Waterhen, MB
- Full-time
The Administrative Secretary 2 will provide clerical and administrative support functions for all of the staff and clients who receive services from the program that they support. The…
Added 30 mins ago
K
Customer Service Representative
Komatsu
Sudbury, ON · Lively, ON
- Full-time
Customer Service Representative 10/30/26 Lively, Ontario, CAN, P3Y 1L6 37238 Onsite Position

Cognizant

IT Delivery Manager

Mississauga, ON, Canada

The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate. · Full-time

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Job details

Pay: The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

About The Role

We are seeking a highly experienced IT Delivery Manager to serve as the strategic liaison between client stakeholders and global delivery teams. In this role, you will be responsible for managing client relationships, overseeing delivery execution, driving customer satisfaction, and identifying opportunities for account growth. The ideal candidate brings deep experience in IT services, strong business acumen, and the ability to lead cross-functional teams in a complex, client-facing environment.

In This Role, You Will

Serve as the primary point of contact for client stakeholders, building and maintaining trusted, long-term relationships.
Understand client business objectives and translate business needs into actionable requirements for delivery teams.
Coordinate with onshore and offshore teams to ensure seamless project execution and alignment with client expectations.
Monitor project progress, timelines, deliverables, and service commitments to ensure successful outcomes.
Lead issue resolution and escalation management efforts, partnering with internal teams to address risks and concerns promptly.
Identify opportunities for account expansion, including new initiatives, project extensions, and additional service offerings.
Prepare and present status reports, performance metrics, governance updates, and project documentation to clients and leadership teams.
Facilitate effective communication and collaboration across delivery, support, quality assurance, and project management teams.
Conduct regular client reviews and feedback sessions to drive continuous improvement and maximize customer satisfaction.
Support contract renewals and retention efforts through proactive relationship management and delivery excellence.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Ontario,Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.

Please note: Some roles may require in‑person interviews at Cognizant offices or client locations based on project needs.

What you need to have to be considered

18+ years of experience in IT services, software delivery, consulting, or related industries.
At least 5–8 years of experience in client management, account management, onsite coordination, or customer-facing leadership roles.
Strong understanding of software development lifecycle (SDLC), IT infrastructure, and technology delivery models.
Excellent verbal, written, presentation, and stakeholder management skills.
Proven ability to manage executive-level client relationships, navigate complex stakeholder environments, and resolve escalations effectively.
Experience overseeing project delivery within Agile, Scrum, Waterfall, or hybrid methodologies.
Familiarity with project and service management tools such as Jira, MS Project, ServiceNow, or similar platforms.
Strong business acumen with knowledge of contracts, service-level agreements (SLAs), commercial models, and delivery governance.
Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.

This will help you stand out

PMP, ITIL, Certified Scrum Master (CSM), Six Sigma, or similar industry-recognized certifications.
Experience managing large enterprise accounts within the IT services or consulting industry.
Demonstrated success in driving account growth through cross-selling, upselling, or strategic client engagement initiatives.
Strong understanding of delivery governance, financial management, and operational excellence.
Experience working across global delivery teams and multicultural environments.
Flexibility to travel and work closely with client stakeholders as business needs require.

Salary And Other Compensation

The annual salary for this position is between $112,500 to $178,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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More about this job

Responsibilities

Serve as the primary client liaison, translating business objectives into delivery requirements and coordinating global teams to meet project commitments. Manage delivery performance, escalations, governance, client satisfaction, and account growth, while supporting renewals and continuous improvement.

Requirements

Requires 18+ years of experience in IT services, software delivery, consulting, or a related field, including 5–8 years in client-facing or account leadership roles. Candidates should have strong SDLC and technology delivery knowledge, executive stakeholder and escalation management skills, experience with delivery methodologies and tools, business and governance acumen, and a relevant bachelor's degree.

Skills

Account Management
IT Service Delivery
Project Delivery
Stakeholder Management
Escalation Management
IT Infrastructure
Agile
Scrum
Waterfall
Delivery Governance
Service-Level Agreements
Account Growth
Cross-Functional Leadership
Global Team Coordination

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays
Paid Time Off
401(k) Plan And Contributions
Long-Term Disability
Short-Term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Software Delivery
Client Management
Account Management
IT Infrastructure
Agile
Scrum
Waterfall
Jira
Microsoft Project
ServiceNow
Project Management
Service Management
Service-Level Agreements
Delivery Governance
Commercial Models
Executive Stakeholder Management
Escalation Management
Cross-Selling
Upselling
PMP
ITIL
Certified Scrum Master
Six Sigma
Global Delivery Teams
Financial Management
Operational Excellence
Customer Satisfaction
Contract Renewals

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