Jobs in Canada

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Added 3 mins ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- From $55,000 CAD / year
- Contract
Strong interpersonal and customer service skills, including: diplomacy, discretion, and relationship building abilities.
Added 19 mins ago
Strategic Partner Development Manager, Applied AI ISV Partnerships, HCLS Partnerships
Google
Waterloo, ON
As a Strategic Partner Development Manager, Applied AI HCLS Partnerships, you will drive the end-to-end partnership strategy and lifecycle of high-impact Applied AI ISVs across Healthcare…
Added 34 mins ago
HE
Gestionnaire de projets de service HVDC/Service Project Manager HVDC
Hitachi Energy
Montreal, QC
- Full-time
Hitachi Energy is seeking a Service Project Manager to support customers operating high-voltage direct current (HVDC) transmission systems and high-voltage power quality solutions within…
Added 34 mins ago
FB
Marketing Coordinator - Community Engagement - Contract
Farm Boy Inc.
Mississauga, ON
- $55,000 CAD / year
- Contract
Strong interpersonal and customer service skills, including: diplomacy, discretion, and relationship building abilities.
Added 2 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Candidates must be based in Toronto, Ontario · Hybrid – Must reside within Canada
Added 2 hours ago
A
Senior Technical Account Manager
Airwallex
Toronto, ON
- Full-time
…to serve as the primary technical advisor and ‘voice of the customer’ for our most valued enterprise…
Added 2 hours ago
BB
Pharmaceutical Sales Representative - Contract
Biocon Biologics
Montreal, QC
- Contract
Strong customer service, negotiation, time management, organizational, and analytical skills.
Added 3 hours ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
A career as a Treasury Manager on the Business Flex team at National Bank means acting as a specialist for small and medium-sized business clients with primarily straightforward needs. This…
Added 3 hours ago
NB
Treasury Manager, Business Flex
National Bank of Canada
Montreal, QC
- Full-time
A career as a Treasury Manager on the Business Flex team at National Bank means acting as a cash management specialist for small and medium-sized business clients with both simple and…
Added 4 hours ago
NC
Inside Sales Representative
NABCO Canada Inc.
AB · Alberta, Canada
- Full-time
…and accurate order entry. Under the direction of the Branch Manager, the Inside Sales Representative works to grow distributor and dealer sales volume, profitability, and assists the…
Added 5 hours ago
TC
Brand Manager
The Clorox Company
Brampton, ON · The Clorox Company of Canada-Head Office
- Full-time
The Brand Manager supports annual planning, business analysis, portfolio and pricing recommendations, innovation and renovation initiatives, and integrated marketing execution. The role…
Added 6 hours ago
TT
Gestionnaire de la réussite client - Customer Success Manager
trane technologies
Montreal, QC
- Full-time
Expérience : De 3 à 5 ans et plus d’expérience en réussite client (Customer Success), gestion de comptes ou services-conseils techniques au sein d’un environnement SaaS B2B, technologies…
Added 7 hours ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
…They will act as the key point of contact for our outsourcing relationship, ensuring metrics, policies, and procedures are being administered as per the contract. They will also be…
Added 7 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
Added 7 hours ago
H
Service Manager
Houle
Kelowna, BC
- Full-time
The Service Manager will lead day-to-day electrical Service operations across Kelowna and Kamloops, coordinating service delivery and strengthening collaboration across teams, departments,…
Added 7 hours ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities
Added 7 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 hours ago
LH
Care Coordinator - Evenings
Lifemark Health Group
Calgary, AB · Greater Calgary Metropolitan Area
- $17 to $19 CAD / hour
- Full-time
…Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are…
Added 7 hours ago
M&
Quality Technician
Mitchell & Associates
Vaughan, ON
- Full-time
Respect and understanding of the Customer/Supplier relationship
Added 7 hours ago
C
Analyst, Client Experience
CIBC
Toronto, ON
- Full-time
…across operations, client servicing, custodians, compliance, and relationship management teams to support seamless service…
Added 7 hours ago
B
Director, Asset & Wealth Management, Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 8 hours ago
GD
GARAGE - Sales Team Leader FT - Mic Mac Mall
Groupe Dynamite
Dartmouth, NS
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 8 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Mississauga, ON
- Full-time
Provides visionary leadership and enables synergies to District Managers, Strategic and Technical Sales Manager, National Accounts team, and direct Sales team for KAR Industrial in all…
Added 8 hours ago
PN
Special Finance Manager
Pacific Nations Auto Sales
Campbell River, BC
- Full-time
ations Auto Sales & Finance is looking for an experienced, motivated, and entrepreneurial Special Finance Manager to join our growing team at our brand-new dealership in Campbell River.

Cognizant

Service Delivery Manager

Vancouver, BC, Canada

The base salary for this position ranges between $112,000.00 – 130,000.00 per year. · Full-time

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Job details

Pay: The base salary for this position ranges between $112,000.00 – 130,000.00 per year.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About The Role

As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.

In this role, you will

Manage end-to-end service delivery, ensuring SLAs, KPIs, and operational commitments are consistently achieved.
Act as the primary point of contact for customers and stakeholders, building strong relationships and ensuring alignment on service expectations.
Lead incident, problem, and escalation management activities to ensure timely resolution and minimal business impact.
Drive operational governance through regular service reviews, risk management, compliance monitoring, and performance management.
Coordinate cross-functional teams and resources to ensure effective service delivery and operational support.
Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
Oversee change management and service transition activities, ensuring operational readiness and successful adoption of new services.
Develop and deliver service reporting, dashboards, and executive-level updates, providing actionable insights and recommendations for service improvement.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

7+ years of experience in IT Service Management (ITIL/ITSM).
5+ years of experience managing service delivery, SLAs, KPIs, and operational performance.
Strong experience in customer and stakeholder management.
Proficient in incident, problem, and escalation management.
Strong background in operational governance, service reporting, and performance management.
Experience leading cross-functional teams and coordinating resources across multiple support functions.
Excellent communication, relationship management, and presentation skills.
Proven ability to drive continuous improvement and service excellence initiative

These will help you stand out

Experience managing infrastructure support or managed services engagements.
Experience leading service transition and organizational change initiatives.
Exposure to banking, financial services, or other highly regulated industries.
Experience with ServiceNow or similar ITSM platforms.
ITIL Foundation, ITIL Managing Professional, PMP, or ServiceNow certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Total Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

Apply on LinkedIn About employer

More about this job

Responsibilities

Oversee end-to-end infrastructure and support service delivery, ensuring service levels, operational commitments, and customer expectations are met. Lead governance, stakeholder engagement, incident and escalation management, service reporting, change and transition activities, and continuous improvement.

Requirements

Requires at least seven years of IT service management experience and five years managing service delivery, SLAs, KPIs, and operational performance. Candidates should have strong customer and stakeholder management, incident and problem management, governance, reporting, and cross-functional leadership experience; ITIL or related certifications and regulated-industry experience are advantageous.

Skills

IT Service Management
Service Delivery Management
SLA Management
KPI Management
Stakeholder Management
Incident Management
Problem Management
Escalation Management
Operational Governance
Service Reporting
Performance Management
Cross-Functional Team Leadership
Continuous Improvement
Change Management
Service Transition

Benefits

Wellbeing Programs
Performance-Based Bonus

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
ITSM
Service Delivery
Infrastructure Support
Managed Services
Service-Level Agreements
Key Performance Indicators
Operational Performance
Incident Management
Problem Management
Escalation Management
Operational Governance
Risk Management
Compliance Monitoring
Service Reporting
Dashboards
Continuous Improvement
Service Excellence
Change Management
Service Transition
ServiceNow
PMP
Cloud Infrastructure
Security
Banking
Financial Services

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Work requirements

Jobs in Canada