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Added 9 mins ago
IT Operations & CMDB Analyst
Purolator
ON · Mississauga, ON
…new skills, make an impact in your community, or inspire your team, we go there for…
Added 9 mins ago
CF
Supervisor, Operations
Cadillac Fairview
AB · Calgary, AB
- Full-time
…efficiently, and reliably. Leading our frontline operations team, you will oversee critical building systems, including HVAC, electrical, mechanical, and life safety infrastructure, while…
Added 9 mins ago
W
Front End Checkout Team Associate
Walmart
Toronto, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 9 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Nanaimo, BC
- Full-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 9 mins ago
W
(CAN) Asset Protection Associate
Walmart
Winnipeg, MB
- Part-time
Conducts daily patrols of the store to help ensure a safe and secure environment. Verifies that doors, showcases, and security features are functioning properly and takes action as required.
Added 24 mins ago
TG
Area Manager/ Chef de section
The Goodyear Tire & Rubber Company
Salaberry-de-Valleyfield, QC
- Full-time
Develop, maintain and provide continuous improvement in his/her team.
Added 24 mins ago
L
Air Separation Plant Operator
Linde
Thunder Bay, ON
- Full-time
…safe and efficient manner. You will be able to work in a novel team environment where individuals often set priorities and complete work activities with minimal…
Added 24 mins ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Manager, Administration. Works closely with other staff as a member of the SPPGA Administration Team.
Added 24 mins ago
DC
Case Worker - HART Hub - Casual/On-call - Multiple Vacancies
Durham Community Health Centre
Whitby, ON
- Internship
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together,…
Added 24 mins ago
DC
Case Worker - HART Hub - Casual/On-call - Multiple Vacancies
Durham Community Health Centre
Oshawa, ON
- Internship
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together,…
Added 24 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 2 Overnight Vacancies
Durham Community Health Centre
Whitby, ON
- Full-time
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together,…
Added 24 mins ago
TS
Thrift Store Clerk
The Salvation Army in Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Pay attention to store security, by monitoring activity within the store.
Added 24 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 1 Day Vacancy
Durham Community Health Centre
Oshawa, ON
- Full-time
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together,…
Added 24 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 2 Overnight Vacancies
Durham Community Health Centre
Oshawa, ON
- Full-time
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together,…
Added 24 mins ago
TH
Order Picker: Part Time - CAMPBELL RIVER
The Home Depot Canada
Campbell River, BC
- Part-time
…store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and…
Added 24 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and…
Added 24 mins ago
TS
Store Associate
The Salvation Army in Canada
Milton, ON
- Part-time
Pay attention to store security, by monitoring activity within the store.
Added 24 mins ago
TH
Overnight Freight Associate Part Time - WOODBRIDGE
The Home Depot Canada
Woodbridge, ON
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 24 mins ago
B
Manager Crisis, resiliency & travel security program
Bombardier
Mississauga, ON
- Full-time
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in…
Added 24 mins ago
AG
Senior SAP S/4HANA Basis Consultant
Addmore Group
Oshawa, ON
- Full-time
The Basis consultant is responsible for the technical integrity, performance and security of the SAP landscape. This role drives the installation, configuration, upgrading, and maintenance…
Added 24 mins ago
DC
Case Worker - HART Hub Full-time Contract - 2 Evening Vacancies
Durham Community Health Centre
Whitby, ON
- Full-time
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together,…
Added 24 mins ago
PM
Health & Safety Administrator
Pitt Meadows Plumbing & Mechanical Systems
Maple Ridge, BC
- Full-time
Our company is growing fast, and we are looking for a Health & Safety Administrator to join our Health & Safety team
Added 24 mins ago
T
Cyber Security Intern/Co-op (Winter 2027)
TD
Mississauga, ON · Toronto, ON
- Full-time
Cyber Security Risk Officers analyze, report on, and mitigate risks related to technology, data, vendors, applications, infrastructure, information, and Cloud. Each of the Cyber Security…
Added 24 mins ago
S
Food Safety Program Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
Added 24 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and…

Cognizant

Service Delivery Manager

Vancouver, BC, Canada

The base salary for this position ranges between $112,000.00 – 130,000.00 per year. · Full-time

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Job details

Pay: The base salary for this position ranges between $112,000.00 – 130,000.00 per year.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About The Role

As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.

In this role, you will

Manage end-to-end service delivery, ensuring SLAs, KPIs, and operational commitments are consistently achieved.
Act as the primary point of contact for customers and stakeholders, building strong relationships and ensuring alignment on service expectations.
Lead incident, problem, and escalation management activities to ensure timely resolution and minimal business impact.
Drive operational governance through regular service reviews, risk management, compliance monitoring, and performance management.
Coordinate cross-functional teams and resources to ensure effective service delivery and operational support.
Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
Oversee change management and service transition activities, ensuring operational readiness and successful adoption of new services.
Develop and deliver service reporting, dashboards, and executive-level updates, providing actionable insights and recommendations for service improvement.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

7+ years of experience in IT Service Management (ITIL/ITSM).
5+ years of experience managing service delivery, SLAs, KPIs, and operational performance.
Strong experience in customer and stakeholder management.
Proficient in incident, problem, and escalation management.
Strong background in operational governance, service reporting, and performance management.
Experience leading cross-functional teams and coordinating resources across multiple support functions.
Excellent communication, relationship management, and presentation skills.
Proven ability to drive continuous improvement and service excellence initiative

These will help you stand out

Experience managing infrastructure support or managed services engagements.
Experience leading service transition and organizational change initiatives.
Exposure to banking, financial services, or other highly regulated industries.
Experience with ServiceNow or similar ITSM platforms.
ITIL Foundation, ITIL Managing Professional, PMP, or ServiceNow certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Total Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

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More about this job

Responsibilities

Oversee end-to-end infrastructure and support service delivery, ensuring service levels, operational commitments, and customer expectations are met. Lead governance, stakeholder engagement, incident and escalation management, service reporting, change and transition activities, and continuous improvement.

Requirements

Requires at least seven years of IT service management experience and five years managing service delivery, SLAs, KPIs, and operational performance. Candidates should have strong customer and stakeholder management, incident and problem management, governance, reporting, and cross-functional leadership experience; ITIL or related certifications and regulated-industry experience are advantageous.

Skills

IT Service Management
Service Delivery Management
SLA Management
KPI Management
Stakeholder Management
Incident Management
Problem Management
Escalation Management
Operational Governance
Service Reporting
Performance Management
Cross-Functional Team Leadership
Continuous Improvement
Change Management
Service Transition

Benefits

Wellbeing Programs
Performance-Based Bonus

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
ITSM
Service Delivery
Infrastructure Support
Managed Services
Service-Level Agreements
Key Performance Indicators
Operational Performance
Incident Management
Problem Management
Escalation Management
Operational Governance
Risk Management
Compliance Monitoring
Service Reporting
Dashboards
Continuous Improvement
Service Excellence
Change Management
Service Transition
ServiceNow
PMP
Cloud Infrastructure
Security
Banking
Financial Services

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