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Added 29 mins ago
JG
Marketing Business Development Manager
Jupiter Global Bio-Research Inc.
AB · Edmonton, AB
- Full-time
Role Description The Marketing Business Development Manager is a full-time, on-site role based in Edmonton, AB. This position is responsible for identifying and developing new business…
Added 29 mins ago
MM
Customer Success Manager - Measure Marketing
Measure Marketing Results Inc.
Remote, Canada
- Full-time
- Remote
You're part relationship builder, part data storyteller and part project driver. You don't wait for clients to raise concerns. You see the dip in the dashboard first, figure out why, and…
Added 43 mins ago
Project Manager I
City of Vancouver
Vancouver, BC
The Project Manager manages multiple Level 1 and Level 2 (small/medium size) projects, programs and initiatives, or events, as defined by the Street Lighting, Traffic signals and Electrical…
Added 1 hour ago
TS
Electrical Engineer Lead
TalentSphere Staffing Solutions
ON · Ontario, Canada
- Full-time
This opportunity is ideal for an Electrical Project Manager or EIT who enjoys being involved in both the technical and coordination aspects of projects. You will contribute to the design…
Added 1 hour ago
TS
Building Envelope/Restoration Project Manager
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Project Manager – Building Envelope/Restoration
Added 1 hour ago
ME
Senior Contract Administrator
Morson Edge (Canada)
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Identify and advise on the resolution of a range of critical contract issues with the project delivery teams and vendors to resolve contractual inconsistencies, irregularities, and other…
Added 1 hour ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
A top-tier financial institution is seeking an accomplished Senior Technical Project Manager to orchestrate high-impact technology initiatives across enterprise data platforms, financial…
Added 2 hours ago
AB
Engineering Manager Structural Bridge
Algonquin Bridge
Thorndale, ON
- Full-time
The Engineering Manager leads Algonquin Bridge’s engineering function, combining hands-on structural design and professional practice (including reviewing, sealing/stamping, and issuing…
Added 2 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 2 hours ago
TS
Regional Manager - Edmonton
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
This leadership role is responsible for driving regional business development initiatives, supporting project delivery teams, and ensuring operational excellence across a portfolio of…
Added 2 hours ago
TS
Project Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Project Manager – High-Rise Residential Construction
Added 2 hours ago
TS
Project Manager
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
Grow your Construction career as a Project Manager with an established General Contractor in the Commercial Construction, Design/Build arena! With a focus on Light Industrial Buildings,…
Added 2 hours ago
S
Senior HSEQ Advisor
Sedgman
Vancouver, BC
- Full-time
Reporting to the Group Manager HSE, you will act as a senior HSEQ resource within the region, working closely with regional leadership, project teams and HSEQ personnel to strengthen…
Added 2 hours ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Terrace, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 2 hours ago
TS
Business Development Manager
TalentSphere Staffing Solutions
Markham, ON
- Full-time
…Staffing Solutions is searching for a Business Development Manager to join a dynamic and growing team. The Business Development Manager will play a key role in identifying, developing and…
Added 2 hours ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Terrace, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 2 hours ago
AI
Business Project Manager, financial field
Avanciers Inc.
Montreal, QC
- $90 to $100 CAD / hour
- Contract
Avanciers Incorporated is hiring a [Business Project Manager, financial field] for one of our clients.
Added 2 hours ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 2 hours ago
A
Project Manager
Affinity
Vancouver, BC
- Contract
The Project Manager will work closely with HR, Finance, Technology, business stakeholders, other Project Managers, and a certified Workday Services partner. This is a highly…
Added 2 hours ago
A
Program Manager
Affinity
Vancouver, BC
- Contract
…interdependent workstreams. Each workstream will have its own project delivery structure, while the Program Manager will maintain the integrated program plan, manage cross-stream…
Added 2 hours ago
A
InfraSec Project Manager
Affinity
Burnaby, BC
- Contract
Affinity is seeking an experienced InfraSec Project Manager to lead complex, enterprise-scale technology projects within a strategic Project Management Office.
Added 2 hours ago
C
Test Manager
Cognizant
Toronto, ON
- Full-time
Cognizant is seeking an experienced Test Manager to lead quality assurance activities for FNZ platform releases, configuration changes, migrations, and upgrade cycles. The ideal candidate…
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
B
Production Designer
BrandActive
Toronto, ON
- $52,500 to $78,500 CAD / year
- Contract
…processes to ensure design intent is preserved throughout the project. This knowledge includes but is not limited to design ideation processes, batch artwork production, commonplace final…

Cognizant

Service Delivery Manager

Vancouver, BC, Canada

The base salary for this position ranges between $112,000.00 – 130,000.00 per year. · Full-time

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Job details

Pay: The base salary for this position ranges between $112,000.00 – 130,000.00 per year.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About The Role

As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.

In this role, you will

Manage end-to-end service delivery, ensuring SLAs, KPIs, and operational commitments are consistently achieved.
Act as the primary point of contact for customers and stakeholders, building strong relationships and ensuring alignment on service expectations.
Lead incident, problem, and escalation management activities to ensure timely resolution and minimal business impact.
Drive operational governance through regular service reviews, risk management, compliance monitoring, and performance management.
Coordinate cross-functional teams and resources to ensure effective service delivery and operational support.
Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
Oversee change management and service transition activities, ensuring operational readiness and successful adoption of new services.
Develop and deliver service reporting, dashboards, and executive-level updates, providing actionable insights and recommendations for service improvement.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

7+ years of experience in IT Service Management (ITIL/ITSM).
5+ years of experience managing service delivery, SLAs, KPIs, and operational performance.
Strong experience in customer and stakeholder management.
Proficient in incident, problem, and escalation management.
Strong background in operational governance, service reporting, and performance management.
Experience leading cross-functional teams and coordinating resources across multiple support functions.
Excellent communication, relationship management, and presentation skills.
Proven ability to drive continuous improvement and service excellence initiative

These will help you stand out

Experience managing infrastructure support or managed services engagements.
Experience leading service transition and organizational change initiatives.
Exposure to banking, financial services, or other highly regulated industries.
Experience with ServiceNow or similar ITSM platforms.
ITIL Foundation, ITIL Managing Professional, PMP, or ServiceNow certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Total Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

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More about this job

Responsibilities

Oversee end-to-end infrastructure and support service delivery, ensuring service levels, operational commitments, and customer expectations are met. Lead governance, stakeholder engagement, incident and escalation management, service reporting, change and transition activities, and continuous improvement.

Requirements

Requires at least seven years of IT service management experience and five years managing service delivery, SLAs, KPIs, and operational performance. Candidates should have strong customer and stakeholder management, incident and problem management, governance, reporting, and cross-functional leadership experience; ITIL or related certifications and regulated-industry experience are advantageous.

Skills

IT Service Management
Service Delivery Management
SLA Management
KPI Management
Stakeholder Management
Incident Management
Problem Management
Escalation Management
Operational Governance
Service Reporting
Performance Management
Cross-Functional Team Leadership
Continuous Improvement
Change Management
Service Transition

Benefits

Wellbeing Programs
Performance-Based Bonus

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
ITSM
Service Delivery
Infrastructure Support
Managed Services
Service-Level Agreements
Key Performance Indicators
Operational Performance
Incident Management
Problem Management
Escalation Management
Operational Governance
Risk Management
Compliance Monitoring
Service Reporting
Dashboards
Continuous Improvement
Service Excellence
Change Management
Service Transition
ServiceNow
PMP
Cloud Infrastructure
Security
Banking
Financial Services

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