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Added 10 mins ago
SM
General Worker (Casual) – Facilities Management
Saint Mary's University
Halifax, NS
- Full-time
Under the direction of the Manager, Custodial Services, the General Worker will:
Added 10 mins ago
FC
District Sales Representative - Western Region (BC)
Festo Canada
Vancouver, BC
- Full-time
Responsible for customer relationship management to ensure high levels of customer satisfaction
Added 10 mins ago
GO
Nurse Specialized in Wound, Ostomy and Continence
Government of Yukon
Whitehorse, YT
- Full-time
Excellent critical thinking, clinical judgment, relationship-building and conflict management skills.
Added 10 mins ago
A
Customer Success Manager (AMER)
ApprovalMax
Toronto, ON
- Full-time
ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them…
Added 40 mins ago
NB
Account Manager Commercial Banking
National Bank of Canada
Quebec, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 40 mins ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Terrebonne, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 1 hour ago
MR
Merchandiser (Stephenville, NL)
Match Retail
Stephenville, NL
- Contract
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 1 hour ago
EG
Business Development Manager - Power Transmission
EMAGE Group
Canada
- Full-time
Business Development Manager / Director - Power Transmission
Added 1 hour ago
AH
Registered Nurse - Case Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Added 1 hour ago
AH
Unit Manager - Acute Care
Alberta Health Services
Ponoka, AB
- Full-time
Ponoka Hospital and Care Centre is seeking a collaborative Acute Care Manager to oversee operations in a dynamic rural healthcare environment. Ponoka is a vibrant community in Central…
Added 1 hour ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 1 hour ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 1 hour ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
As our Project Manager, you’ll lead website projects from initial planning through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of…
Added 1 hour ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Added 1 hour ago
MR
Merchandiser (Prince Albert, SK)
Match Retail
Prince Albert, SK
- Contract
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 1 hour ago
BM
General Manager, Deer Ridge Golf Club
BoardRoom magazine
Kitchener, ON
- Full-time
Added 2 hours ago
CI
Insurance Broker
CMB Insurance Brokers
AB · Edmonton, AB
- Full-time
Maintain a positive and proactive working relationship with key stakeholders in the renewal system, and manage the renewal process to assist in meeting reporting requirements
Added 2 hours ago
KG
Property Manager (Oakville)
Kipling Group
Toronto, ON
- Full-time
Added 2 hours ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rimouski, QC
- Full-time
Your time will be split between working within Prospr advisor team (reporting to an ADP Sales Manager) and gaining exposure to the role of a standalone advisor (working with the local Sun…
Added 2 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by…
Added 2 hours ago
TH
Used Car Sales Manager
The Humberview Group
Mississauga, ON
- Full-time
Cooksville Hyundai is looking for an experienced Used Car Sales Manager to add to their team in Mississauga. Cooksville Hyundai is proud to be a member of The Humberview Group, representing…
Added 2 hours ago
WI
Project Manager, Municipal Planning
WSP in Canada
Toronto, ON
- Full-time
WSP is seeking an experienced Project Manager to lead and manage policy planning projects for municipal clients while playing a key role in growing our Municipal Planning Practice. The…
Added 2 hours ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
Develop the Team: Coach and train client managers, technical leaders and pursuit teams in account planning, relationship development, capture management and client-focused communication.
Added 2 hours ago
MR
Merchandiser (Edson, AB)
Match Retail
Edson, AB
- Contract
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 2 hours ago
Senior Consultant / Manager, Financial Advisory
Teneo
Toronto, ON
The Role – Senior Consultant / Manager, Toronto

Cognizant

Service Delivery Manager

Vancouver, BC, Canada

The base salary for this position ranges between $112,000.00 – 130,000.00 per year. · Full-time

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Job details

Pay: The base salary for this position ranges between $112,000.00 – 130,000.00 per year.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About The Role

As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.

In this role, you will

Manage end-to-end service delivery, ensuring SLAs, KPIs, and operational commitments are consistently achieved.
Act as the primary point of contact for customers and stakeholders, building strong relationships and ensuring alignment on service expectations.
Lead incident, problem, and escalation management activities to ensure timely resolution and minimal business impact.
Drive operational governance through regular service reviews, risk management, compliance monitoring, and performance management.
Coordinate cross-functional teams and resources to ensure effective service delivery and operational support.
Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
Oversee change management and service transition activities, ensuring operational readiness and successful adoption of new services.
Develop and deliver service reporting, dashboards, and executive-level updates, providing actionable insights and recommendations for service improvement.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

7+ years of experience in IT Service Management (ITIL/ITSM).
5+ years of experience managing service delivery, SLAs, KPIs, and operational performance.
Strong experience in customer and stakeholder management.
Proficient in incident, problem, and escalation management.
Strong background in operational governance, service reporting, and performance management.
Experience leading cross-functional teams and coordinating resources across multiple support functions.
Excellent communication, relationship management, and presentation skills.
Proven ability to drive continuous improvement and service excellence initiative

These will help you stand out

Experience managing infrastructure support or managed services engagements.
Experience leading service transition and organizational change initiatives.
Exposure to banking, financial services, or other highly regulated industries.
Experience with ServiceNow or similar ITSM platforms.
ITIL Foundation, ITIL Managing Professional, PMP, or ServiceNow certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Total Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

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More about this job

Responsibilities

Oversee end-to-end infrastructure and support service delivery, ensuring service levels, operational commitments, and customer expectations are met. Lead governance, stakeholder engagement, incident and escalation management, service reporting, change and transition activities, and continuous improvement.

Requirements

Requires at least seven years of IT service management experience and five years managing service delivery, SLAs, KPIs, and operational performance. Candidates should have strong customer and stakeholder management, incident and problem management, governance, reporting, and cross-functional leadership experience; ITIL or related certifications and regulated-industry experience are advantageous.

Skills

IT Service Management
Service Delivery Management
SLA Management
KPI Management
Stakeholder Management
Incident Management
Problem Management
Escalation Management
Operational Governance
Service Reporting
Performance Management
Cross-Functional Team Leadership
Continuous Improvement
Change Management
Service Transition

Benefits

Wellbeing Programs
Performance-Based Bonus

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
ITSM
Service Delivery
Infrastructure Support
Managed Services
Service-Level Agreements
Key Performance Indicators
Operational Performance
Incident Management
Problem Management
Escalation Management
Operational Governance
Risk Management
Compliance Monitoring
Service Reporting
Dashboards
Continuous Improvement
Service Excellence
Change Management
Service Transition
ServiceNow
PMP
Cloud Infrastructure
Security
Banking
Financial Services

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