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Added 5 mins ago
D
Manager
Desjardins
Levis, QC · Montreal, QC
- Full-time
…sector. You are responsible for administrating your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative…
Added 5 mins ago
C
Social Worker, Palliative Care Services/Roger Neilson Children's Hospice – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
…of CHEO and Roger Neilson House the Social Worker will be a member of an inter professional team providing palliative care services at CHEO, at Roger Neilson House and on an outreach basis…
Added 5 mins ago
CO
Crossing Guard (1 Vacancy)
City of Woodstock
Woodstock, ON
- Part-time
When you work for the City, you get to be part of an incredible team of dedicated people with a range of skills and experiences to share. Our team works together to help build a strong,…
Added 5 mins ago
B
Regional Operations Manager, Cleaning Services
BGIS
MB · MB, Canada
- Part-time
Functioning as a core member of the Operations team the Regional Manager must be able to:
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M
Food Runner
Marriott
Dorval, QC
- Part-time
…maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality…
Added 5 mins ago
ZEB Coord, Contract Service Delivery
CityofOttawa
Ottawa, ON
Service: Transit Bus Oper & Maintenance Service
Added 19 mins ago
CI
Human Resources Generalist
CpK Interior Products Inc.
Windsor, ON
- $60,000 to $80,000 CAD / year
- Full-time
Serve as People Development Team pillar member or Lead, i.e. interacting with plant floor personnel to help identify training needs, develop and implement Lean Manufacturing continuous…
Added 19 mins ago
NS
Occupational Therapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Internship
…clients, families and caregivers. The OT functions as both a member of an occupational therapy clinical team and a multidisciplinary healthcare team. The OT contributes to the clinical…
Added 19 mins ago
NS
Clinical Therapist - Spryfield Community - Mental Health & Addictions
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Clinical Therapist is a member of the Adult Service team in Mental Health and Addictions. Reporting to the Health Services Manager, the Clinical Therapist provides assessment and…
Added 19 mins ago
HA
QA/QC Technician- Afternoon Shift
Hunter Amenities International Ltd.
Cambridge, ON
- Full-time
…believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in…
Added 19 mins ago
ZI
Senior Corporate Counsel
ZenaTech Inc.
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
…and selected, and all final hiring decisions are made, by a member of our hiring…
Added 19 mins ago
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Client Services Director
MNP
Toronto, ON
- Full-time
We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We…
Added 19 mins ago
Project Manager
The Canada Life Assurance Company
Toronto, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 19 mins ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Mentor project managers and team members on processes and tools.
Added 19 mins ago
Team Lead, Disability Support Program (Multiple Opportunities/ Various Locations)
The Government of Nova Scotia
NS
Reporting to the Regional HUB Manager/Service Delivery Manager within DSP, the Team Leads are responsible for supporting DSP Programs, recruiting, managing, and partnering with community…
Added 19 mins ago
T
Part Time Sales Representative | Orchard Park
TELUS
Kelowna, BC
- Part-time
As a Team Member in our stores, you can expect to:
Added 34 mins ago
Delivery Specialist Wireline
Rogers Communications
Calgary, AB · Toronto, ON
…recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our…
Added 34 mins ago
AR
Waitstaff
Atria Retirement Canada - Amber Meadow
Winnipeg, MB · MB-Winnipeg
- Part-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 34 mins ago
NL
Liquor Sales Clerk (Temp On Call)
Newfoundland Labrador Liquor Corporation
Grand Falls-Windsor, NL
- Part-time
As a member of NLC’s stores team, this position is accountable for the following:
Added 49 mins ago
CO
Logistics Worker I
City of Grande Prairie
Grande Prairie, AB
- Full-time
…of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and…
Added 49 mins ago
V|
Gestionnaire de projets / Project Manager
Veolia | Water Tech
Montreal, QC
- Full-time
…framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity,…
Added 49 mins ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
The ability to work independently while still being a good member of the shop team.
Added 49 mins ago
IH
Registered Nurse (RN) | Perioperative
Interior Health Authority
Penticton, BC
- Internship
Provides nursing care to OR patients, both by working independently and as a member of an interdisciplinary team
Added 50 mins ago
OL
Licensed Practical Nurse - Part Time
Optima Living
Medicine Hat, AB
- Part-time
Attends and contributes to nursing and general team member meetings as well as resident care conferences as needed.
Added 50 mins ago
TH
Mental Health Clinician (Full Time) - Insight Health Solutions
Trillium Health Partners
ON · ON, Canada
- Full-time
Insight Health Solutions is a revenue generating program with an expanding mental health portfolio. An integral member of the interdisciplinary team is the Mental Health Clinician. The…

Cognizant

Service Delivery Manager

Vancouver, BC, Canada

The base salary for this position ranges between $112,000.00 – 130,000.00 per year. · Full-time

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Job details

Pay: The base salary for this position ranges between $112,000.00 – 130,000.00 per year.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About The Role

As a Service Delivery Manager, you will make an impact by overseeing the delivery of infrastructure and support services, ensuring service levels are achieved, operational performance is maintained, and client expectations are consistently met. You will act as the primary point of contact for service governance, stakeholder management, escalations, and continuous service improvement. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.

In this role, you will

Manage end-to-end service delivery, ensuring SLAs, KPIs, and operational commitments are consistently achieved.
Act as the primary point of contact for customers and stakeholders, building strong relationships and ensuring alignment on service expectations.
Lead incident, problem, and escalation management activities to ensure timely resolution and minimal business impact.
Drive operational governance through regular service reviews, risk management, compliance monitoring, and performance management.
Coordinate cross-functional teams and resources to ensure effective service delivery and operational support.
Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
Oversee change management and service transition activities, ensuring operational readiness and successful adoption of new services.
Develop and deliver service reporting, dashboards, and executive-level updates, providing actionable insights and recommendations for service improvement.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Vancouver, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

7+ years of experience in IT Service Management (ITIL/ITSM).
5+ years of experience managing service delivery, SLAs, KPIs, and operational performance.
Strong experience in customer and stakeholder management.
Proficient in incident, problem, and escalation management.
Strong background in operational governance, service reporting, and performance management.
Experience leading cross-functional teams and coordinating resources across multiple support functions.
Excellent communication, relationship management, and presentation skills.
Proven ability to drive continuous improvement and service excellence initiative

These will help you stand out

Experience managing infrastructure support or managed services engagements.
Experience leading service transition and organizational change initiatives.
Exposure to banking, financial services, or other highly regulated industries.
Experience with ServiceNow or similar ITSM platforms.
ITIL Foundation, ITIL Managing Professional, PMP, or ServiceNow certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Total Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $112,000.00 – 130,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

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More about this job

Responsibilities

Oversee end-to-end infrastructure and support service delivery, ensuring service levels, operational commitments, and customer expectations are met. Lead governance, stakeholder engagement, incident and escalation management, service reporting, change and transition activities, and continuous improvement.

Requirements

Requires at least seven years of IT service management experience and five years managing service delivery, SLAs, KPIs, and operational performance. Candidates should have strong customer and stakeholder management, incident and problem management, governance, reporting, and cross-functional leadership experience; ITIL or related certifications and regulated-industry experience are advantageous.

Skills

IT Service Management
Service Delivery Management
SLA Management
KPI Management
Stakeholder Management
Incident Management
Problem Management
Escalation Management
Operational Governance
Service Reporting
Performance Management
Cross-Functional Team Leadership
Continuous Improvement
Change Management
Service Transition

Benefits

Wellbeing Programs
Performance-Based Bonus

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
ITSM
Service Delivery
Infrastructure Support
Managed Services
Service-Level Agreements
Key Performance Indicators
Operational Performance
Incident Management
Problem Management
Escalation Management
Operational Governance
Risk Management
Compliance Monitoring
Service Reporting
Dashboards
Continuous Improvement
Service Excellence
Change Management
Service Transition
ServiceNow
PMP
Cloud Infrastructure
Security
Banking
Financial Services

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