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Added 9 mins ago
NS
Account Manager, Public Relations
North Strategic
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
A focused commitment to career development and personal success – let us help you.
Added 9 mins ago
BC
Client Relations & Business Development Specialist
Blake, Cassels & Graydon LLP
Vancouver, BC
- Full-time
Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, is currently looking for a Client Relations & Business Development (BD) Specialist to join the…
Added 9 mins ago
NB
Chief Site Reliability Developer
National Bank of Canada
Toronto, ON
- Full-time
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of…
Added 9 mins ago
ER
Human Resources Manager
Expand Reach Inc.
ON · Greater St-Catharines-Niagara Metropolitan Area
- $80,000 to $100,000 CAD / year
- Full-time
Design, implement, and evaluate learning and development programs for staff and management.
Added 9 mins ago
IC
Account Supervisor CRM
INNOCEAN Canada
Toronto, ON
- Full-time
…owns day-to-day delivery across our CRM accounts, supervises and develops Account Executives, and acts as the primary client lead for assigned programs. Reporting to the Account Director,…
Added 9 mins ago
NB
Senior Advisor Consumer Protection Compliance
National Bank of Canada
Montreal, QC
- Full-time
Lead the design, implementation, and continuous enhancement of the
Added 9 mins ago
PC
SR&ED and Incentives, Senior Manager
PwC Canada
Halifax, NS
- Full-time
A career in our SR&ED and Incentives practice at PwC Canada offers the opportunity to help clients solve business issues related to tax credits and incentives. As a Senior Manager and…
Added 9 mins ago
B
Personal Banker
BMO
Waterloo, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 9 mins ago
HD
Director of Ecommerce Growth
Hadley Designs
Remote, Canada
- $100,000 to $200,000 CAD / year
- Remote
At Hadley Designs, we believe early learning should be joyful, screen-free, and filled with connection.
Added 9 mins ago
HD
Head of Ecommerce Growth
Hadley Designs
Remote, Canada
- $100,000 to $200,000 CAD / year
- Remote
At Hadley Designs, we believe early learning should be joyful, screen-free, and filled with connection.
Added 9 mins ago
RM
Coordinator Meter Operations
Regional Municipality of Peel
Brampton, ON
- Other
Lead onboarding, training, performance management, employee development, and corrective action processes.
Added 24 mins ago
PG
Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
A focused commitment to career development and personal success – let us help you.
Added 24 mins ago
通
Account Development Manager, Walmart
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
…that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best -…
Added 24 mins ago
SA
Machine Learning Research Intern (Reinforcement/Imitation Learning)
Sanctuary AI
Vancouver, BC
- Internship
The best candidates for this role have excellent software development and machine learning skills as well as hands-on experience with robotics. In this role you’ll be a valued contributor…
Added 24 mins ago
SC
Data Architect
Servus Credit Union
Edmonton, AB
- Full-time
Lead the design of scalable, secure, governed, and resilient enterprise data solutions.
Added 24 mins ago
BR
National Director, Technical Services
BGO Real Estate
ON · Mississauga, ON
- Full-time
Lead and develop regional Technical Services teams, establishing clear accountability, performance expectations, and capability development.
Added 24 mins ago
C
VP of Services, Customer Success & Support
Cohere
Remote, Canada
- $570,000 to $675,000 CAD / year
- Full-time
- Remote
Cohere seeks an experienced and passionate VP of Services, Customer Success & Support to lead our Customer Success and Support teams. In this role, you will be responsible for leading and…
Added 24 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
You played an important role leading a company through a high-growth period (either as an IC Lead or Engineering Leader). You had to make high-quality decisions under pressure. That often…
Added 24 mins ago
BC
Systems Administrator
Business Cloud Inc
Toronto, ON
- Full-time
Security and Incident Response: Triage and remediate security findings and alerts from managed detection and response, Microsoft Defender, and endpoint security tools. Lead technical…
Added 24 mins ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 24 mins ago
T
District Vice President, Durham, Canadian Personal Banking
TD
Ottawa, ON
- Full-time
Reporting to the Regional Vice President, the DVP plans, recommends and implements strategies to grow and develop the business within Durham district. The role will lead, coach and develop…
Added 39 mins ago
IF
Director-Domestic Operations & Dealer Relations
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with…
Added 39 mins ago
NB
Manager, Financing Solutions - Agriculture Group
National Bank of Canada
London, ON
- Full-time
Our learning-by-doing training programs enable you to master your job. Access to colleagues with different expertise, experience and profiles will enrich your development in every way.
Added 39 mins ago
PH
Project Director, Major Transit Projects - Permanent - 3267
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You’re a Self-Starter. You don’t wait for direction. You own your experience and hold yourself accountable for results. You lead by example and aren’t afraid to make the tough calls
Added 39 mins ago
Q
Senior Executive, Technology Strategy and Transformation
QuantumSmart
Toronto, ON
- Full-time
You will work directly with CEOs, CIOs, CISOs, boards, and senior stakeholders, translating business priorities into clear technology strategies and actionable solutions. You will also…

Cohere

VP of Services, Customer Success & Support

Remote, Canada

Remote

$570,000 to $675,000 CAD / year · Full-time

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Job details

Pay: $570,000 to $675,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 10+ years of leadership experience developing top-performing teams in Customer Success, Technical Support and Services.
Posting language: English
Posted: Nov 6, 2026

Original job description

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Why this role?

Cohere seeks an experienced and passionate VP of Services, Customer Success & Support to lead our Customer Success and Support teams. In this role, you will be responsible for leading and developing a talented post-sales Customer Success and Support team, who are the primary owners of business and technical relationships with our customers. The ideal candidate will have a background leading post-sales teams in the ML/AI/Data Engineering industry.

In this role you will:

Drive product adoption and customer experience for our largest customers.
Define the customer lifecycle including roles and responsibilities, handoffs, and workflow & influence the product roadmap.
Lead customer-facing teams, including coaching sub-function leaders (Customer Success, Services, Technical Support) to ensure that all teams are aligned and focused on delivering an exceptional customer experience.
Measure and analyze customer data to identify trends and areas for improvement, including analyzing customer feedback, support metrics, and other customer-related data to develop insights that can be used to improve the customer experience, troubleshoot issues and showcase Cohere’s value proposition.
Enhance the customer journey, identifying the key touch points across interactions with customers and developing strategies to optimize each step of the journey.
Champion the customer within the organization, advocating for the customer in all decision-making processes at the executive level to ensure that customer needs are taken into account when making strategic decisions.
Collaborate and partner with other internal teams (pre-sales, Product Management, Machine Learning Engineerings) to ensure that the voice of the customer is represented in strategic decisions.

You may be a good fit, if you have:

10+ years of leadership experience developing top-performing teams in Customer Success, Technical Support and Services.
Work experience in the AI, ML, Data Engineering, Cloud, SaaS or Tech Infra industry.
Proven experiences being highly focussed on customer needs, you're an amazing relationship builder and you can proactively spot opportunities to engage customers and build loyalty.
An exceptional collaborative mindset and know how to engage and communicate with leadership and technical & non-technical stakeholders.
Strong experience building strategy, a willingness to execute and build from the ground up & are always willing to dig deeper and jump in when it comes to our customers.

Full-Time Employees at Cohere enjoy these Perks:

A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
Full health and dental benefits, including a separate budget for mental health.
RRSP matching, 401K, Pension Scheme.
100% Parental Leave top-up for up to 6 months, for either parent.
Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.

6 weeks of paid vacation (30 working days!)
Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work:

Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
For those not near an office: a co-working benefit so you can work alongside others in your city.
Everyone receives a $500 home office stipend to set up your workspace properly.

If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.

Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers page.

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More about this job

Responsibilities

Lead and develop post-sales Customer Success and Support teams to drive product adoption and ensure exceptional customer experiences. Collaborate with internal teams to represent the voice of the customer and influence the product roadmap at an executive level.

Requirements

Requires 10+ years of leadership experience in Customer Success, Technical Support, or Services within the AI, ML, or SaaS industries. Candidates must demonstrate strong relationship-building skills and the ability to build strategy from the ground up.

Skills

Customer success
Technical support
Leadership
Relationship building
Strategy development
Product adoption
Data analysis
Stakeholder management
Machine learning
Data engineering
SaaS
Cloud infrastructure
Cross-functional collaboration
Customer journey optimization
Executive communication

Benefits

Weekly lunch stipend
Health benefits
Dental benefits
Mental health budget
RRSP matching
401K
Pension scheme
Parental leave top-up
Arts and culture benefit
Fitness and wellness benefit
Workspace improvement credit
Education and learning stipend
Paid vacation
Travel budget
Home office stipend

Remote locations

Toronto, Canada
London, United Kingdom
New York, New York, United States
San Francisco, California, United States
Montreal, Canada
Paris, France
Berlin, Germany
Seoul, South Korea

Remote locations (standardized)

Berlin, Germany
London, England, United Kingdom
Montreal, Quebec, Canada
New York, New York, United States
Paris, Ile-de-France, France
San Francisco, California, United States
Seoul, South Korea
Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Machine Learning
Data Engineering
SaaS
Cloud
Customer Success
Technical Support
Product Roadmap
Customer Lifecycle
Post-sales
Enterprise AI
Strategy
Leadership
Data Analysis
Relationship Management
Tech Infrastructure
Customer Experience
Stakeholder Engagement
Business Development
Performance Management

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