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Added 11 mins ago
SA
Senior IT Engineer
Schema App
Remote, Canada
- Full-time
- Remote
Documentation & Improvement: Maintain IT runbooks and continuously improve the security, reliability, and efficiency of internal systems.
Added 11 mins ago
S
Preventative Maintenance Junior Analyst
SECURE
Calgary, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 26 mins ago
DI
Senior Electrical Designer – Automation
DuroByte Inc.
Windsor, ON
- Full-time
…complete automation solutions, from controls programming and technical support to fully integrated, turnkey industrial automation…
Added 26 mins ago
OI
Forward Deployment Engineer (FDE)
Optimus Information
Vancouver, BC
- Full-time
Work directly with client business and technical teams to understand workflows, assess existing systems and data, and define use cases, delivery scope, and measurable success criteria.
Added 26 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Lead the City's cybersecurity program, including risk assessments, vulnerability management, incident response, and security awareness initiatives.
Added 26 mins ago
EL
Security DevOps Engineer
EnStream LP
Toronto, ON
- Full-time
Serve as the security escalation point from our managed NOC/SOC provider; lead investigation and response for security incidents.
Added 26 mins ago
KG
Integration Engineering Specialist
Kongsberg Geospatial
Ottawa, ON
- $65,800 to $98,400 CAD / year
- Full-time
Kongsberg Geospatial is seeking a Integration Engineering Specialist to lead and support the installation, integration, and deployment of hardware infrastructure and software systems for…
Added 26 mins ago
AA
Person Responsible for Maintenance (PRM) / Director of Maintenance (DOM)
Aeropol Aviation Services
Mississauga, ON
- Full-time
Reporting directly to the President, the PRM will lead Aeropol’s maintenance and production operations while fulfilling the regulatory responsibilities of the designated PRM. This role…
Added 41 mins ago
M
Senior Customer Success Manager
Malleum
Remote, Canada
- Full-time
- Remote
Partner closely with technical delivery, security, operations, and commercial leaders to remove blockers and improve the customer journey.
Added 41 mins ago
Advanced DevOps Engineer - EA Sports Tech
Electronic Arts
Vancouver, BC
You will partner with the Operations Development Director and Technical Leadership to estimate, plan, and implement projects while delivering exceptional results. You have demonstrated…
Added 56 mins ago
NB
Chief Site Reliability Developer
National Bank of Canada
Toronto, ON
- Full-time
Act as a consultant during major incidents, lead root cause analyses and contribute to the continuous improvement of services and engineering practices.
Added 56 mins ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
We are seeking an AWS CloudOps Manager to lead the availability, performance, security, and cost efficiency of our cloud infrastructure. This role combines hands-on technical leadership…
Added 56 mins ago
GP
Head of Technology and Innovation
Good Protein
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 56 mins ago
GM
Staff Systems Engineering - CoSim Architecture and Virtual Integration
General Motors
Markham, ON
- Full-time
Demonstrated experience serving as a Systems Architect, Software Architect, technical lead, or equivalent, with responsibility for architecture spanning multiple components, teams,…
Added 56 mins ago
Project Associate (Permanent)
Babcock
Victoria, BC · Halifax, NS · Ottawa, ON
Support the formatting and editing of documents under the guidance of the technical Writer and Document Control Lead.
Added 1 hour ago
SC
Data Architect
Servus Credit Union
Edmonton, AB
- Full-time
Lead the design of scalable, secure, governed, and resilient enterprise data solutions.
Added 1 hour ago
C
VP of Services, Customer Success & Support
Cohere
Remote, Canada
- $570,000 to $675,000 CAD / year
- Full-time
- Remote
Cohere seeks an experienced and passionate VP of Services, Customer Success & Support to lead our Customer Success and Support teams. In this role, you will be responsible for leading and…
Added 1 hour ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
Coordinate with the Project Director, project team, design consultants, and other disciplines to align technical requirements and design information across alignments, geotechnical,…
Added 1 hour ago
C
Project Manager
Chandos
Calgary, AB
- Full-time
We are 100 percent employee owned and proud to be the first and largest B Corp certified national technical builder in North America, meaning we put our values at the centre of everything…
Added 1 hour ago
BC
Systems Administrator
Business Cloud Inc
Toronto, ON
- Full-time
Security and Incident Response: Triage and remediate security findings and alerts from managed detection and response, Microsoft Defender, and endpoint security tools. Lead technical…
Added 1 hour ago
R
Senior TruckMate Support Specialist
Remco
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Manage user profiles, security roles, permissions, code tables, system defaults and application configuration options.
Added 1 hour ago
NR
AI Forward Deployed Engineer
Norton Rose Fulbright
Montreal, QC
- Full-time
Lead discovery workshops and solution design sessions, translating business requirements into actionable technical designs.
Added 1 hour ago
KI
Environmental Health & Safety Specialist (Hybrid)
Kardium Inc.
Burnaby, BC
- $92,000 to $125,000 CAD / year
…developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on…
Added 1 hour ago
Senior Fire Alarm Technician
Levitt-Safety
Port Coquitlam, BC
…to join our growing BC team. In this role, you'll take the lead on the inspection, testing, maintenance, troubleshooting, and repair of fire alarm systems at residential, commercial,…
Added 1 hour ago
WG
Operations Director
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
Strong understanding of construction-site operations, water management, pumping systems, or related technical services.

Cohere

VP of Services, Customer Success & Support

Remote, Canada

Remote

$570,000 to $675,000 CAD / year · Full-time

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Job details

Pay: $570,000 to $675,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 10+ years of leadership experience developing top-performing teams in Customer Success, Technical Support and Services.
Posting language: English
Posted: Nov 6, 2026

Original job description

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Why this role?

Cohere seeks an experienced and passionate VP of Services, Customer Success & Support to lead our Customer Success and Support teams. In this role, you will be responsible for leading and developing a talented post-sales Customer Success and Support team, who are the primary owners of business and technical relationships with our customers. The ideal candidate will have a background leading post-sales teams in the ML/AI/Data Engineering industry.

In this role you will:

Drive product adoption and customer experience for our largest customers.
Define the customer lifecycle including roles and responsibilities, handoffs, and workflow & influence the product roadmap.
Lead customer-facing teams, including coaching sub-function leaders (Customer Success, Services, Technical Support) to ensure that all teams are aligned and focused on delivering an exceptional customer experience.
Measure and analyze customer data to identify trends and areas for improvement, including analyzing customer feedback, support metrics, and other customer-related data to develop insights that can be used to improve the customer experience, troubleshoot issues and showcase Cohere’s value proposition.
Enhance the customer journey, identifying the key touch points across interactions with customers and developing strategies to optimize each step of the journey.
Champion the customer within the organization, advocating for the customer in all decision-making processes at the executive level to ensure that customer needs are taken into account when making strategic decisions.
Collaborate and partner with other internal teams (pre-sales, Product Management, Machine Learning Engineerings) to ensure that the voice of the customer is represented in strategic decisions.

You may be a good fit, if you have:

10+ years of leadership experience developing top-performing teams in Customer Success, Technical Support and Services.
Work experience in the AI, ML, Data Engineering, Cloud, SaaS or Tech Infra industry.
Proven experiences being highly focussed on customer needs, you're an amazing relationship builder and you can proactively spot opportunities to engage customers and build loyalty.
An exceptional collaborative mindset and know how to engage and communicate with leadership and technical & non-technical stakeholders.
Strong experience building strategy, a willingness to execute and build from the ground up & are always willing to dig deeper and jump in when it comes to our customers.

Full-Time Employees at Cohere enjoy these Perks:

A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
Full health and dental benefits, including a separate budget for mental health.
RRSP matching, 401K, Pension Scheme.
100% Parental Leave top-up for up to 6 months, for either parent.
Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.

6 weeks of paid vacation (30 working days!)
Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work:

Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
For those not near an office: a co-working benefit so you can work alongside others in your city.
Everyone receives a $500 home office stipend to set up your workspace properly.

If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.

Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers page.

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More about this job

Responsibilities

Lead and develop post-sales Customer Success and Support teams to drive product adoption and ensure exceptional customer experiences. Collaborate with internal teams to represent the voice of the customer and influence the product roadmap at an executive level.

Requirements

Requires 10+ years of leadership experience in Customer Success, Technical Support, or Services within the AI, ML, or SaaS industries. Candidates must demonstrate strong relationship-building skills and the ability to build strategy from the ground up.

Skills

Customer success
Technical support
Leadership
Relationship building
Strategy development
Product adoption
Data analysis
Stakeholder management
Machine learning
Data engineering
SaaS
Cloud infrastructure
Cross-functional collaboration
Customer journey optimization
Executive communication

Benefits

Weekly lunch stipend
Health benefits
Dental benefits
Mental health budget
RRSP matching
401K
Pension scheme
Parental leave top-up
Arts and culture benefit
Fitness and wellness benefit
Workspace improvement credit
Education and learning stipend
Paid vacation
Travel budget
Home office stipend

Remote locations

Toronto, Canada
London, United Kingdom
New York, New York, United States
San Francisco, California, United States
Montreal, Canada
Paris, France
Berlin, Germany
Seoul, South Korea

Remote locations (standardized)

Berlin, Germany
London, England, United Kingdom
Montreal, Quebec, Canada
New York, New York, United States
Paris, Ile-de-France, France
San Francisco, California, United States
Seoul, South Korea
Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Machine Learning
Data Engineering
SaaS
Cloud
Customer Success
Technical Support
Product Roadmap
Customer Lifecycle
Post-sales
Enterprise AI
Strategy
Leadership
Data Analysis
Relationship Management
Tech Infrastructure
Customer Experience
Stakeholder Engagement
Business Development
Performance Management

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