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Added 1 month ago
EA
Senior Software Engineer - Backend
Electronic Arts (EA)
Vancouver, BC
- Full-time
You will report to the Director of Engineering.
Added 3 months ago
MH
Sales Operations Specialist - 1 year contract
Maya HTT
Remote, Canada
- Full-time
- Remote
Maya HTT is an industry-leading software developer and engineering solutions provider focused on CAE, CAD, CAM and PLM. A long-time partner of Siemens Digital Industries Software, Maya HTT…
Added 4 months ago
E
Staff Software Engineer
ecobee
Toronto, Ontario
- Full-time
You'll join the Energy Software Engineering leadership team alongside five Engineering Managers, reporting directly to the Sr Director of Engineering. The team collectively owns the…
Added 4 months ago
AC
Manager, Applications Engineering
Avidbots Corp.
Kitchener, Ontario
- Full-time
This position reports to the Senior Director, Software Engineering.
Added 4 months ago
AP
Director, Engineering
Accommodations Plus International
Markham, ON
- $190,000 to $200,000 CAD / year
We’re hiring an Engineering Director to lead a team of 10–20 engineers building scalable, production-grade systems. This is a newly created role reporting to the SVP of Engineering. It…
Added 3 months ago
DevOps Lead
Web Hosting Canada (WHC)
Montreal, QC
…and operational health of our server fleet. Reporting to the Director of Technology, you’ll keep our servers fast and available, bring order and consistency to how we run the fleet, and…
Added 1 month ago
N
Director, French Language Program & Curriculum
Nelson
Toronto, ON
- Full-time
The Director, French Language Program & Curriculum reports to the Vice President, Content & Curriculum. This role drives the vision, strategy, and growth of Nelson's French Language…
Added 1 month ago
MG
Senior Coordinator, VDC /BIM
Madison Group of Companies
Toronto, ON
- Full-time
Reports To: Director of High Rise Construction
Added 3 months ago
S1
Technical Deployment Manager
Signal 1
Toronto, ON
- Full-time
…along the way. You will work closely with Signal1's product, engineering, and Deployment/Partner Success teams, and with technical, clinical, and project leaders at our hospital…
Added 4 months ago
R
Senior Product Designer
Relay
Remote, Canada
- Full-time
- Remote
…artifacts that inspire clarity and alignment across product and engineering. Frame the UX strategy through storytelling, ensuring everyone understands not just the what, but the why behind…
Added 3 months ago
L
Director, Engagement - Canada
Legora
Toronto, ON
- Full-time
…transformation. We're looking for an experienced, strategic Engagement Director to build and lead a multi-layered team within our growing Engagement org that helps the world's top law firms…
Added 3 months ago
R
Sales Director, Software and Analytics Services
Ralliant
Mississauga
- Full-time
The Sales Director – Software & Analytics Services is responsible for driving global commercial growth for the company's software, analytics, and digital service portfolio. This executive…
Added 5 months ago
M
Manager, Software Engineering - Identity Platform
Marqeta
Remote, Canada
- Full-time
- Remote
Ashok Agrawal, Senior Director, Software Engineering
Added 4 months ago
FB
Director - IT Operations
Farm Boy Inc.
Ottawa, Ontario
- $100,000 to $130,000 CAD / year
- Full-time
Typically requires post-secondary education in Computer Science, Engineering, or a related field, combined with 15 years of experience in IT operations, infrastructure, and technology…
Added 4 months ago
A
Director, Customer Success
AON3D
Montreal, Quebec · Greater Montreal Metropolitan Area
- Full-time
AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and escalations.…
Added 4 months ago
E
Director Embedded Systems
ecobee
Toronto, Ontario
- Full-time
10+ years of embedded and software engineering experience, including hardware-integrated products, software development processes, and automated test framework creation.
Added 3 months ago
AG
VP, Product & Engineering
Adelphi Group
Toronto, ON
- Full-time
A track record of leading both product and engineering, including 5+ years in senior leadership (VP, Director, or equivalent) owning a product line or business unit, not just a function.
Added 1 month ago
LT
Security Analyst
LMI Technologies
Burnaby, BC
- Full-time
We are recruiting a proactive and detail-oriented Security Analyst to join our growing IT department. Reporting to the Director of IT, this role plays a vital operational part in…
Added 4 months ago
S&
Lead Full Stack Developer
Saatchi & Saatchi Canada
Canada
- Full-time
You have 8+ years building production software systems and at least a few years leading or anchoring a team technically. You are a hands-on builder and you hold the architectural picture of…
Added 5 months ago
L
Cybersecurity Engineer
Localcoin
Toronto, Ontario · Ontario
- $100,000 to $150,000 USD / year
- Full-time
You’ll work directly with the Director of Engineering and collaborate across platform, backend, infrastructure, compliance, and operations teams.
Added 2 months ago
C
Manager, Technical Support
Cohesity
BC
- Full-time
…Site Reliability Engineers. Work closely with the Country Site Director and US counterparts to establish a world-class global support model. Ideal for someone passionate about customer…
Added 2 months ago
N
Lead Data Engineer
Nasdaq
Toronto, ON
- Full-time
As a Lead Data Engineer reporting to the Senior Director of Data Engineering, you'll play a critical role in designing, building, and scaling the data infrastructure that powers one of the…
Added 3 months ago
M
Principal Software Engineer
Morningstar
Toronto, ON
- Full-time
As a Principal Software Engineer on our Data Feed Platform team (Direct – Data & Research), you will partner with product owners and engineering teams to shape the technical direction of…
Added 3 months ago
S
VP, Customer Success & Support
Spellbook
Remote, Canada
- $196,000 to $245,000 CAD / year
- Full-time
- Remote
Partner closely with Sales, Product, and Engineering to close the loop on customer feedback, influence the roadmap, and ensure a seamless end-to-end customer experience.
Added 3 months ago
Manager, Market Risk
Greenfield Global Inc.
Mississauga, ON
Reporting to: Director, Commodity Procurement & Market Risk

Cohesity

Manager, Technical Support

BC, Canada

$100,800.00-$126,000.00 · Full-time

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Applications open in a new tab.

Job details

Pay: $100,800.00-$126,000.00
Job type: Full-time
Experience: 10 Years of experience
Posting language: English
Posted: Aug 10, 2026

Original job description

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

Please note the following requirements for this position:

Must reside in Canada (preferably in the West Side)
Commitment to the working hours of 10am-7pm PST
Expertise in (at least one of): Linux / Virtualization / Networking / Storage

Join Cohesity and be part of a team revolutionizing data management for organizations. As the Manager of Customer Support, you'll lead a team of skilled Site Reliability Engineers. Work closely with the Country Site Director and US counterparts to establish a world-class global support model. Ideal for someone passionate about customer satisfaction, thriving in a fast-paced environment, and making a significant impact.

HOW YOU'LL SPEND YOUR TIME HERE

Thrive to build positive relationships with customers and provide first-rate customer satisfaction by meeting or exceeding case handling and issue resolution goals.
Take charge of advanced cases from various sources and lead investigations into the underlying causes.
Demonstrate the ability to create and handle performance metrics to support outstanding customer satisfaction and efficiency of resources.
Ensure support procedures are implemented and followed by leads and their teams.
Be a steadfast internal advocate for our customers, representing their needs in discussions about product direction.
Make a number of judgment calls and decisions pertaining to customer interactions, case handling, partner concerns, and more throughout the course of the day.
Maintain an open-door policy for team members, developing outstanding relationships with SREs, team leads, and management.
Collaborate with colleagues to develop and implement plans that achieve technical excellence.

WE'D LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING

10 Years of experience
Customer-facing experience in IT, software, hardware, storage, networking, or security.
Experience managing technical staff in a support environment.
Demonstrated ability to solve problems and experience fixing issues in enterprise real-time software applications, including networks and database software such as SQL and Oracle.
Dedicated individuals with strong operational and strategic reasoning.
A passion drive ability for making decisions based on data.
Proficient understanding of customer service operations and remote technical support standard methodologies and processes.
Demonstrable record of successfully managing and leading teams within the software services industry.
Demonstrable experience in fast-paced and ramp-up enterprise support environments.
Demonstrated experience using AI tools to improve productivity, organization, and sales effectiveness

Disclosure Pursuant to Applicable Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, pension - RRSP, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Pay Range :

$100,800.00-$126,000.00

The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.

Data Privacy Notice for Job Candidates:

For information on personal data processing, please see our Privacy Policy.

Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

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More about this job

Responsibilities

Lead a team of Site Reliability Engineers to provide world-class technical support and ensure high customer satisfaction. Manage advanced technical cases, establish performance metrics, and advocate for customer needs in product direction discussions.

Requirements

Requires 10+ years of customer-facing IT experience and a proven track record of managing technical staff in enterprise software environments. Must have expertise in Linux, Virtualization, Networking, or Storage and reside in Canada.

Skills

Technical Support Management
Site Reliability Engineering
Linux
Virtualization
Networking
Storage
Customer Satisfaction
Performance Metrics
Case Handling
Problem Solving
SQL
Oracle
AI Tools
Strategic Reasoning
Remote Technical Support

Benefits

Health And Wellness Benefits
Vacation
Paid Holidays
Refresh Days
Pension - RRSP
Life Insurance
Disability Insurance

Visa sponsorship

Not detected in the job text

Keywords

AI-Powered Data Security
Data Management
Immutable Backup Snapshots
Threat Detection
SRE
Enterprise Software
SQL
Oracle
Linux
Virtualization
Networking
Storage
Customer Service Operations
Remote Support
Data Security
Cloud
Edge Computing
Data Center

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