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Added 13 mins ago
MB
Senior Toy Designer/ Concepteur de jouets senior
Maison Battat Inc.
Montreal, QC
- Full-time
End-to-end product design from concept to production, aligning with brand strategy and business goals
Added 13 mins ago
MB
Doll Fashion Designer/ Conceptrice de mode pour poupee
Maison Battat Inc.
Montreal, QC
- Full-time
Responsible for ideation of toy concepts from design to production;
Added 13 mins ago
Electronic Equipment Design Assurance (EEDA) Engineering Specialist
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
…comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled…
Added 13 mins ago
Clinical Skills & Simulation Technician
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Under the direction of the Clinical Skills and Simulation Centre Lead, provide technical support for all simulation operations, including preparation, maintenance, and repair of…
Added 58 mins ago
SP
Software Engineering SMTS
Salesforce Partner Canada
Toronto, ON
- Full-time
…agents find and act on the right data.We are looking for a Lead Software Engineer to help us build agentic experiences for product setup and configuration. You will help design a core agent…
Added 58 mins ago
JR
FEED MILL PRODUCTION SUPERVISOR
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- Full-time
Jump Recruitment, on behalf of our client, Country Ribbon, is seeking an experienced and motivated Feed Mill Production Supervisor to join the team at its production facility in St. John’s,…
Added 58 mins ago
J
Civil Engineer - Design and Project Management
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Montreal, QC
- Full-time
…of earth? Reporting to the department head, you will act as lead designer and project manager. You will manage urban infrastructure projects from start to finish: needs assessment,…
Added 1 hour ago
LC
Engineer - Program Manager
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Guelph, ON
- Full-time
· Take new products from the concept stage to production stage.
Added 1 hour ago
TR
Senior Geologist Supervisor
Teck Resources Limited
Kamloops, BC
- $138,000 to $170,000 CAD / year
- Full-time
…resource and geoscience models that underpin mine planning, production optimization, and long-term asset value, while ensuring work is executed safely, efficiently, and to a high technical…
Added 1 hour ago
NB
LEAD PYTHON DEVELOPER – IT TREASURY PLATFORMS
National Bank of Canada
Montreal, QC
- Full-time
Significant hands-on experience as a senior software engineer, lead software engineer, technical lead, or in an equivalent engineering leadership role, including taking new solutions into…
Added 2 hours ago
AH
Clinical Informatician
Alberta Health Services
Edmonton, AB
- Temporary
…implementation of a WMS system and related technologies at the Central Production Facility. Related technologies include handheld devices, the Automated Storage and Retrieval System (ASRS),…
Added 2 hours ago
O
Sr. Director, Product Management, AI Product Strategy
OpenText
Waterloo, ON
- Temporary
We are seeking a Senior Director, AI Strategist and Product Management to lead our initiatives for Generative AI and Agentic AI product portfolios within the Content Management Business…
Added 2 hours ago
NM
Red Seal, Welder
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…Improving Daily provides the foundation for our strategy to Lead in Gold and Grow in Copper and our purpose to Unearth Value Sustainably to Advance…
Added 3 hours ago
BC
Production-Melting Cell 1
Barry Callebaut Group
Brantford, ON
- Full-time
Communicate production status, equipment concerns, inventory information, and shift activities to the incoming Shift Lead and team members during shift transitions.
Added 4 hours ago
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QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
Lead and execute System Integration Testing (SIT) for SFMC solutions.
Added 4 hours ago
DW
Senior Structural Technologist
Design Works Engineering
Grande Prairie, AB
- Full-time
Grande Prairie is where Design Works started in 2014, and we're growing our structural team here. You'll lead structural drawing production on multi-family residential, commercial and…
Added 4 hours ago
DW
Senior Structural Technologist
Design Works Engineering
Edmonton, AB
- Full-time
We're growing our structural team in Edmonton. You'll lead structural drawing production on multi-family residential, commercial and institutional buildings - modelling in Revit, detailing…
Added 4 hours ago
DW
Senior Structural Technologist
Design Works Engineering
Calgary, AB
- Full-time
We're growing our structural team in Calgary. You'll lead structural drawing production on multi-family residential, commercial and institutional buildings - modelling in Revit, detailing…
Added 4 hours ago
DW
Senior Mechanical Technologist
Design Works Engineering
Grande Prairie, AB
- Full-time
Grande Prairie is where Design Works started in 2014, and we're growing our mechanical team here. You'll lead mechanical drawing production - HVAC, plumbing and drainage - on commercial,…
Added 4 hours ago
DW
Senior Mechanical Technologist
Design Works Engineering
Edmonton, AB
- Full-time
We're growing our mechanical team in Edmonton. You'll lead mechanical drawing production - HVAC, plumbing and drainage - on commercial, institutional and multi-family residential buildings,…
Added 4 hours ago
DW
Senior Mechanical Technologist
Design Works Engineering
Calgary, AB
- Full-time
We're growing our mechanical team in Calgary. You'll lead mechanical drawing production - HVAC, plumbing and drainage - on commercial, institutional and multi-family residential buildings,…
Added 4 hours ago
TT
Director, Manufacturing Operations (North America)
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
This is not a role removed from the operation. You will lead from the floor and through your leadership team, with dock-to-dock ownership spanning receiving and material flow, production,…
Added 4 hours ago
TT
Director, Planning, Procurement & Inventory
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
This is an opportunity to bring Demand Planning, Supply and Production Planning, Tactical Procurement, and Inventory into one connected operating model. You will lead through significant…
Added 4 hours ago
H
Remote TikTok Ads Specialist
Huzzle
Remote, Canada
- Full-time
- Remote
Experience with e-commerce, DTC brands, or lead generation campaigns.
Added 4 hours ago
EI
Maintenance Team Leader
Ecolab Inc.
Mississauga, ON
- Full-time
Coordinates work assignments of Maintenance Technicians with the Capital Projects Engineer and Production Team Lead

Colas Canada Inc.

Technical Support Analyst

St. Albert, AB, Canada

Annual base salary of $80,000–$90,000 · Full-time

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Job details

Pay: Annual base salary of $80,000–$90,000
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5+ years of IT Customer Service Experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Subsidiary: COLAS CANADA INC.

Colas IS Support is the information technology arm of the North America business for Colas and is based in Denver, Colorado. Colas ISS strives to make Colas an industry leader through developing custom mobile applications and business intelligence tools, supporting core applications, maintaining our infrastructure, and much more. Through a partnership with the Colas Companies in the USA & Canada Colas IS Support helps empower our employees for success while also providing direct contact with users and other innovators across the organization. To learn more about Colas IS Support visit www.colasiss.com/.

Throughout our local Colas companies, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain.

Colas IS Support and the Colas companies in North America are part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. For information on our international network visit www.colas.com.

Mission

As a Technical Support Analyst, you will be part of a distributed team of highly skilled professionals who take pride in their technical expertise, problem-solving abilities, and customer-focused approach. As the face of Colas IS Support within your assigned territory, you will interact directly with internal customers, delivering exceptional on-site and remote support for a wide range of technical issues. This hybrid role requires four days per week in the office and one day working from home.

What We Offer

We offer a competitive total rewards package, including:

Annual base salary of $80,000–$90,000
Comprehensive health and wellness benefits
Retirement and financial well-being programs
Paid vacation and approved time-off programs
Professional development and career-growth opportunities

Final compensation will reflect the successful candidate's qualifications, experience, internal equity, and the scope of the role.

Main Responsibilities

Assist our customers in maximizing their use of our information technology
Provide technical support and administration for our business-critical systems, including:
Microsoft Windows 11 and Server with Active Directory
Workstations, servers, local and wide area networks, printers and the associated technology at our manufacturing plants
Systems such as Teams Telephony
Microsoft Office Suite and Microsoft Office 365
Prioritize incoming requests from throughout the region made by phone, e-mail, ServiceNow, and in-person
Travel to our locations within your territory to resolve critical issues on a moment’s notice
Be the on-site relay for all ISS services (applications, infrastructure, support): analyze needs, identify problems, coordinate resources and share solutions
Lead or participate in infrastructure, security, and technology modernization projects within your territory
Assist with support and troubleshooting of business applications (JWS Apex, COMMANDseries, OnBase, HeavyBid, HeavyJob…) as much as your ever-growing skill level allows
Support corporate mobile devices including iOS and Android smartphones, tablets, and associated mobile applications
Support conference room technology, Teams Rooms, presentation equipment, and collaboration tools
Manage the lifecycle of end-user technology assets, including onboarding, device deployments, software installations, hardware replacements, inventory audits, access management, and CMDB updates
Maintain accurate IT asset records including computer deployments, hardware replacements, inventory audits, and CMDB updates
Create and maintain technical documentation, standard operating procedures, and knowledge base articles to improve support efficiency
Support office, shop, pit, plant, and field operations where technology availability directly impacts production and business continuity
Collaborate with other IT teams, vendors, and business stakeholders to resolve incidents and implement service improvements
Coordinate with external vendors and service providers to troubleshoot issues, perform installations, and maintain IT services
Provide professional onsite support for business leaders and operational stakeholders, ensuring minimal disruption to business operations
Develop relationships across ISS North America teams and regions to promote communication
Empathize and communicate with customers to ensure satisfaction
Multitask effectively to ensure no customer is forgotten and no project undone
Trend analysis: identify recurring issues, propose root-cause hypotheses, and recommend user training/process improvements

Skills/Qualifications

5+ years of IT Customer Service Experience
Experience supporting Microsoft enterprise technologies including Windows 11, Windows Server, Microsoft 365, Teams Phone, Entra ID, Intune, SharePoint Online, and related collaboration and endpoint management services
Experience supporting and administering enterprise technologies including Multi-Factor Authentication (MFA), Remote Monitoring and Management (RMM) tools, knowledge management systems, basic Power BI reporting, and enterprise networking technologies
Strong written and verbal communication
Ability to work autonomously
Acts responsibly and holds themselves accountable for their performance
Demonstrates initiative and proactively identifies opportunities to improve service and operational effectiveness
Exercises sound judgment and makes informed decisions promptly
Treats everyone with respect and is a model of integrity
Is a quick learner and problem solver
Ability to lift 50 pounds
50% travel within Western Canada, infrequent travel elsewhere (perhaps between the US and Canada)
Windows 11 & Windows Server administration; Active Directory (users, groups, GPO basics)
Microsoft 365 support (Outlook, Teams, OneDrive/SharePoint fundamentals) and endpoint productivity troubleshooting
Experience with Microsoft Intune for endpoint management, device provisioning, policy enforcement, and mobile device management would be an asset
Teams telephony support (call routing basics, devices/headsets, common voice connectivity issues)
LAN/WAN troubleshooting (DNS, DHCP, IP addressing, VPN) in office and manufacturing-plant environments
Hardware support: workstations, printers, peripherals; imaging/rebuilding and break/fix workflows
Remote access tools and secure connectivity (e.g., AnyDesk); field support readiness and on-site triage
Experience using ITSM platforms such as ServiceNow for incident management, request fulfillment, asset management, knowledge managemen, and change activities
Support cybersecurity initiatives including endpoint compliance, vulnerability remediation, MFA administration, patching, endpoint protection, access controls, phishing awareness, and security incident response activities
PowerShell fundamentals for supporting automation (account/device checks, service status, basic log collection)
AI-assisted support workflows: use Copilot/GenAI to draft KB articles, summarize tickets, and generate troubleshooting checklists while protecting sensitive data
Ability to manage competing priorities and maintain service levels in a fast-paced environment

Job Posting Information

This posting is for an existing vacancy.
Colas Canada may use artificial intelligence-assisted tools to support certain aspects of the recruitment and selection process.

DIVERSITY IS IMPORTANT TO US

At Colas, we believe our workforce should reflect the diversity of the communities we connect. By living our core values of Respect, Engagement, Pioneering and Sharing, we welcome all those who help create the links that bring us together. We are committed to equal employment opportunity regardless of age, ethnicity, national origin, religious beliefs, disability, marital or family status, gender, gender identity or expression.

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More about this job

Responsibilities

Provide on-site and remote technical support for users and business-critical systems across the assigned territory, including Microsoft technologies, networks, devices, mobile equipment, and business applications. Manage support requests and IT assets, travel to locations to resolve critical issues, contribute to infrastructure and security projects, maintain documentation, and coordinate with IT teams, vendors, and business stakeholders.

Requirements

Requires at least five years of IT customer service experience and experience supporting Microsoft enterprise technologies, endpoint management, collaboration tools, networking, and ITSM processes. Candidates should communicate effectively, work autonomously, manage competing priorities, be able to lift 50 pounds, and be willing to travel 50% within Western Canada.

Skills

Technical Support
Customer Service
Windows 11 And Windows Server Administration
Active Directory
Microsoft 365
Microsoft Teams And Teams Phone
Microsoft Intune
Entra ID
SharePoint Online
Enterprise Networking
LAN/WAN Troubleshooting
ServiceNow
Endpoint Management
Cybersecurity Support
PowerShell Fundamentals
IT Asset Management

Benefits

Health And Wellness Benefits
Retirement And Financial Well-Being Programs
Paid Vacation
Approved Time-Off Programs
Professional Development
Career-Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Windows 11
Windows Server
Active Directory
Microsoft 365
Microsoft Teams
Teams Phone
Entra ID
Intune
SharePoint Online
ServiceNow
Multi-Factor Authentication
Remote Monitoring And Management
Power BI
LAN/WAN
DNS
DHCP
VPN
AnyDesk
PowerShell
OnBase
HeavyBid
HeavyJob
JWS Apex
COMMANDseries
Endpoint Protection
Vulnerability Remediation
IT Asset Management
Artificial Intelligence
Construction

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