Inside Bilingual Global Trade and Logistics Specialist

Since 1958, Cole International has been simplifying logistics for businesses across Canada, the U.S., and beyond. From customs brokerage to freight forwarding, our solutions ensure that our clients’ shipments move seamlessly across borders. We are a team that values trust, innovation, and a human touch in everything we do. Join us and be part of a company where your ideas, energy, and dedication truly make a difference.

As an Inside Bilingual Global Trade and Logistics Specialist, you’ll be responsible for selling all Cole products and services, features and benefits and quote pre-approved prices to potential customers. This individual will also develop his or her own leads through the internet, prospect lists, cold calling and any other prospect targeting stream. The Inside GTLS will also qualify leads to hand off to the Outside GTLS for face-to-face meetings.

• Competitive base salary plus incentive 
• Comprehensive benefits package including health, dental, and vision 
• Opportunities for career growth and professional development
• A welcoming, team-focused environment with a company culture built on collaboration
• Ongoing sales training and support to help you thrive

• Research for new sales opportunities through internet, lead lists, or other external sources of leads
• Handle inbound, unsolicited prospect calls and convert them into sales
• Identify/Prospect/Target and qualify potential new customers either proactively or reactively via cold-calling through phone or electronically
• Respond to web requests, incoming calls, or referrals in order to sell all Cole services
• Create and deliver qualified sales lead opportunities to Outside GTLS, as appropriate, and/or as specified thresholds are met
• Identify decision makers to begin sales process
• Overcome objections of prospective customers
• Follow-up with Outside GTLSs to determine if leads that were sent to them were secured, for reporting purposes
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
• Update company Customer Relationship Management (CRM) system accordingly
• Utilize company Discovery and freight quoting systems
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Build and maintain ongoing awareness of new products and services, competitor activities, and other research
• Keep up to date on product and industry knowledge
• Ensure the company maintains a high profile and professional image through active participation in industry association
• Adhere to Canadian Anti-Spam Legislation guidelines
• Participating in regular sales meetings
• Work with internal departments to ensure customer transactions are processed accurately and efficiently
• Build customer loyalty, ensuring communication is open and efficient
• Attend periodic sales training where applicable
• Support/Backup other Inside GTLSs
• Any other duties/assignments as requested by immediate manager

• College diploma or an acceptable combination of education and experience
• One year of direct work experience in a sales or telesales capacity
• Demonstrated ability to convert prospects and close deals while maintaining established sales quotas
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
• Success in qualifying opportunities involving multiple key decision makers
• Strong knowledge of logistics industry and related sales principles, methods, practices, and techniques
• Strong problem identification and objection resolution skills
• Exceptional verbal communication and presentation skills
• Excellent listening skills
• Strong written communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Able to perform basic calculations and mathematical figures
• Ability to work individually and as part of a team
• High level of integrity and work ethic
• Experience with CRM software

• If you’re ready to take the next step in your sales career and help us continue our journey of delivering trusted logistics solutions, apply now. Be sure to include the hashtag #ColeCareers in your application submission.